Discovery Senior Living, with multiplenational brands, is one the largest and fastest growing senior living companiesin the United States. Recognized as a Great Place to Work, Discovery continuesits rapid growth trajectory to lead the industry in providing desirablecommunities and exceptional lifestyle and value for our residents all whileretaining our family-first culture.
We’re a 30-year-old innovative company witha rich history of delivering exceptional service and quality care in desirable, enriching residential environments. We provide on the job training with no experience required for most positions. We offer rewarding career opportunities that include: Competitive wages Access
to wages before payday Flexible scheduling options with full-time and part-time hours Paid time off and Holidays (full-time) Full benefit package including health, dental, vision and more (full-time) 401(K) with employer matching Paid training Opportunities for advancement Meals and uniforms POSITION SUMMARY The Move-In Coordinator is responsible for coordinating the logistics ensuring an exceptionally smooth transition from the prospect’s lease deposit through the first month of residency to the community while focusing on best in class experience and services.
This position supports the efforts of the community to achieve sales goals, occupancy targets, enhance new resident satisfaction
& engagement and drives new resident referrals. Responsibilities: Greets prospective residents during the leasing process to begin to build rapport and trust in the relationship.
Assists pre-leased residents with timely apartment access to measure for blinds, furniture, etc. Attends daily stand up meetings and provides accurate and timely communications regarding scheduled move in day with all department heads. Ensures apartment(s) are ready through verification of final cleaning and completion of punch list. Follows up with applicable requirements to ensure apartment is in an outstanding move in condition. Final walk through includes, placing water bottles in the refrigerator, thermostat is set for appropriate weather, and resident handbook is placed on kitchen counter for new residents.
Coordinates the move with the resident and the mover to ensure a smooth move in process, including the logistics of where the moving truck should enter the community, park and the appropriate exterior doors to enter and elevator to use. Welcomes the new resident on move in day and provides an orientation to the community and apartment with the resident; keys, mail, appliances, thermostat, etc. Delivers a welcome gift/basket to the new resident on move in day or places in the apartment home before move in day.
Delivers lunch or dinner to the new resident(s) on move in day. Coordinates dinner and activities for the initial 1-3 days of move in. Introduces new residents to resident ambassadors. Reviews Celebrations calendar of events and introduces new residents to Fit Camp Trainer. Other duties as assigned. Qualifications: Associates degree preferred. One (1) year experience in a customer service and/ or hospitality role. Senior Living / Multi Family / New Home experience a plus. Ability to use Microsoft Windows, preferably Microsoft 2010 or higher, including Word, Outlook and Excel.
Ability to use email and the Internet. Ability to use client tracking and design software. Benefits: In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package. Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. If having a direct imp act on the lives of others is appealing to you, apply today and join our team! EOE D/V
