Location: Fresno, CA
Company: Regional Hand Center
specialty surgical practice has a full time opening for a qualified individual to join our billing team! As part of an expanding dynamic team, our Medical Billing/Coding Specialist holds responsibility for submitting accurate and timely electronic claims through the EDI to enable payment from all appropriate parties.
This requires expertise in medical terminology, CPT coding, ICD-10/ICD-9 coding, workers compensation, commercial insurances, and Medicare billing and collections. Responsibilities and required knowledge base of the billing team member include: Reviews medical procedures as documented by surgeons, physician assistants and medical assistants Coordinates insurance reimbursement
of care providers Reviews and inputs into billing system, surgeries Bills patients for medical services Bills insurance companies and third-party administrators for medical procedures Reviews EOBs and ensures all denials are addressed in a timely manner Reviews AR to ensure all accounts are billed and paid timely Posts payments from patients and other payors Qualifications Required: High school diploma or GED certificate Preferred AAPC certification Worker's compensation experience Job Type: Full-time Job Location: Fresno, CA, ONSITE Demonstrated personal attributes: Our new medical billing team member is an excellent problem solver who has the ability to prioritize.
Someone who knows
how to meet deadlines, focus on task and know how to be a team player.
Is willing to work hard, focus on the details of a claim to resolution, and has excellent organizational skills. A self-starter who can work with minimal supervision, is dependable, and maintains an excellent attendance record. Compensation DOE: Competitive pay and benefits package for full time qualified employees. We are an employment at-will/equal opportunity employer/drug free workplace. Please submit your resume for immediate consideration. Thank you! About Regional Hand Center: About Regional Hand Center: Regional Hand Surgery Associates fellowship trained and Board Certified surgeons specialize in hand, wrist, and forearm disorders.
Our spacious, state-of-the-art, ambulatory surgical facility is Medicare certified and equipped to perform the highest quality level of care for the hand. The center's mission is to deliver the best surgical care with a sense of dedication, professionalism and friendliness. Our desire is that each patient has the best possible outcome while feeling genuinely cared for. About the area: Fresno is the home to California State University of Fresno and is within an hour driving distance to Sequoia and Yosemite National Parks, and within two hours driving distance to our scenic central coast and San Francisco.
Our beautiful area offers opportunities for hiking, boating, golf, and is a great place for cycling. The area also offers terrific college athletics and cultural activities nearby. Fresno is home to nationally recognized school districts and is very family oriented. It's a great place to live and work! Company website: http: // Company address: 2139 E. Beechwood Ave. Fresno CA
can offer you job security and opportunities for professional growth? If so, continue reading! A DAY IN THE LIFE OF A CERTIFIED MEDICAL CODER As a Certified Medical Coder, your technical knowledge and attention to detail ensure that surgical reports and encounters are coded correctly.
During the validation process, you ensure all ICD-10 and CPT codes are accurate, reasonable, and complete. You also review medical records to extract and/or enter diagnosis and procedure codes. You notify management or client sites of any changes or concerns as well as any unusual coding or billing issues that may delay claim submission or payment. Other duties include random auditing, working closely with
other coders, reviewing complex cases, and covering other coders. You are always brushing up your skills by attending CEU earning classes/webinars to maintain certification and participating in continuing education as necessary.
Your up-to-date coding expertise helps us stay compliant with ever-changing insurance company policies. Additionally, you are able to gain experience in a multitude of coding specialties. You will love working in this fast-paced, professional, and friendly work environment - and find your job fulfilling! CERTIFIED MEDICAL CODER QUALIFICATIONS High school diploma/GED equivalent Prior experience as a certified coder including surgical and multi-specialty procedures
preferred Advanced knowledge of CPT-4 and ICD-10 certified coding CPC certification from an accredited institution OB/GYN Coder experience is a plus Are you a critical thinker with excellent problem-solving skills?
Can you manage your time effectively and work under deadlines? Are you able to work independently and as part of a team? Do you have strong communication skills? Are you committed to accuracy and can handle confidential information with care and respect? If so, you might be perfect for this coding position! Apply today! ABOUT SANTE HEALTH SYSTEM Sante Health System is a Management Services Organization that serves multiple clients. " Sante" is the French word for health.
Our name symbolizes our commitment to good health, progressive care, and leadership in our community. Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physicians services, practice management, provider relations, quality improvement and utilization management.
Sante is celebrating over 25 years of service to the community. We deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative and service driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision and life insurance, 401k retirement plan, paid time off, and opportunities for advancement.
Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home. Location: 93710
Hospital Details San Joaquin Valley Rehabilitation Hospital, located in Fresno, CA, is a 62 bed acute rehab hospital, providing rehabilitative services to people recovering from disabilities caused by injuries or illnesses. We help our patients regain their physical or cognitive abilities so they can return home at their highest level of independence.
As a smaller, specialized hospital, we offer an opportunity to work in a fast-paced and friendly work environment where you really get to know your patients and their families. Responsibilities The RN develops, implements, evaluates and revises a plan of care of assigned patients and families while promoting the mission and values of Vibra
Healthcare. The provision of care includes direct care along with the delegation and supervision of all nursing care in accordance with the applicable Nurse Practice Act.
Specific components of the Registered Nurse role include demonstrating clinical competence; managing patient care; improving quality of care; establishing professional relationships and utilizing professional skills; fulfilling responsibilities of the role of the hospital; and developing clinical expertise per specialty. Required Skills: Current, valid, and active license to practice as a Registered Nurse in the state of employment required. Current BLS certification from a Vibra-approved vendor required. Additional
Qualifications/Skills: CRRN and ACLS from a Vibra-approved vendor preferred.
Previous acute care experience is strongly preferred. Ability to project a professional image. Knowledge of regulatory standards and compliance requirements. Strong organizational, prioritizing and analytical skills. Ability to make independent decisions when circumstances warrant. Working knowledge of computer and software applications used in job functions. Freedom from illegal use of and effects of use of drugs and alcohol in the workplace Benefits At Vibra Healthcare, employees are our priority. We are passionate about patient care and consider it a privilege to be able to provide services to patients and their family members.
Below is a brief summary of our benefits. Medical PPO high and low deductible plans / HSA options as well as HMO options in some markets FREE prescription plans Dental and Vision coverage Life insurance Disability Benefits Employee Assistance Plan Flex Spending plans, 401K matching Additional Critical Illness, Accident, and Hospital plans Company discounts for mobile phone service, electronics, cell phones, clothing, etc Pet Insurance Group legal - provides legal assistance with personal legal matters Tuition and continuing education reimbursement Work life balance At Vibra Healthcare, our patients are family.
Healthcare is constantly evolving, our growing organization is devoted to ensuring that each person in our care feels safe. Our world-class team of driven, passionate healthcare professionals are always focused on service excellence and providing top quality care at the bedside. Our culture fosters engagement, diversity and advocacy. Our goal is to empower our employees and support them in their professional growth while leading them on a path to success within our organization. Posted Total Compensation The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets, experience, education and training, licensure and certifications, and other business and organizational needs.
It's not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. For more details: jobs-search. org/information-technology_fresno-c426437/job_i1949647632
Hospital Details San Joaquin Valley Rehabilitation Hospital, located in Fresno, CA, is a 62 bed acute rehab hospital, providing rehabilitative services to people recovering from disabilities caused by injuries or illnesses. We help our patients regain their physical or cognitive abilities so they can return home at their highest level of independence.
As a smaller, specialized hospital, we offer an opportunity to work in a fast-paced and friendly work environment where you really get to know your patients and their families. Responsibilities The RN develops, implements, evaluates and revises a plan of care of assigned patients and families while promoting the mission and values of Vibra
Healthcare. The provision of care includes direct care along with the delegation and supervision of all nursing care in accordance with the applicable Nurse Practice Act.
Specific components of the Registered Nurse role include demonstrating clinical competence; managing patient care; improving quality of care; establishing professional relationships and utilizing professional skills; fulfilling responsibilities of the role of the hospital; and developing clinical expertise per specialty. Required Skills: Current, valid, and active license to practice as a Registered Nurse in the state of employment required. Current BLS certification from a Vibra-approved vendor required. Additional
Qualifications/Skills: CRRN and ACLS from a Vibra-approved vendor preferred.
Previous acute care experience is strongly preferred. Ability to project a professional image. Knowledge of regulatory standards and compliance requirements. Strong organizational, prioritizing and analytical skills. Ability to make independent decisions when circumstances warrant. Working knowledge of computer and software applications used in job functions. Freedom from illegal use of and effects of use of drugs and alcohol in the workplace Benefits At Vibra Healthcare, employees are our priority. We are passionate about patient care and consider it a privilege to be able to provide services to patients and their family members.
Below is a brief summary of our benefits. Medical PPO high and low deductible plans / HSA options as well as HMO options in some markets FREE prescription plans Dental and Vision coverage Life insurance Disability Benefits Employee Assistance Plan Flex Spending plans, 401K matching Additional Critical Illness, Accident, and Hospital plans Company discounts for mobile phone service, electronics, cell phones, clothing, etc Pet Insurance Group legal - provides legal assistance with personal legal matters Tuition and continuing education reimbursement Work life balance At Vibra Healthcare, our patients are family.
Healthcare is constantly evolving, our growing organization is devoted to ensuring that each person in our care feels safe. Our world-class team of driven, passionate healthcare professionals are always focused on service excellence and providing top quality care at the bedside. Our culture fosters engagement, diversity and advocacy. Our goal is to empower our employees and support them in their professional growth while leading them on a path to success within our organization. Posted Total Compensation The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets, experience, education and training, licensure and certifications, and other business and organizational needs.
It's not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. For more details: jobs-search. org/information-technology_fresno-c426437/job_i1949783088
begins with taking care of our incredible teams. Want to learn more? Click here. You love what you do, now love where you do it. In a busy, demanding hospital environment, oversees, coordinates and communicates all care and services provided for patients from admission through discharge.
Serves as family and patient contact regarding any care or length of stay issues. Provides concurrent and ongoing review of patient charts based on screening criteria developed and approved by the medical staff. Prepares reports based on information obtained from the chart reviews, assists assigned departments of the Medical Staff in implementing effective quality and utilization management systems. Knowledge,
Skills and Abilities Nursing practices and protocols in a hospital environment Legal risks and implications inherent in medical and patient care practices Sensitivity to cultural and language variations among individuals Contractual agreements and community resources Individualized teaching and preventive education for patients and families Crisis intervention Educational and informational needs of patients, families, physicians, caregivers and hospital personnel Assessing patient care needs and obtaining the services that are required Developing and communicating a long term plan of care Interviewing and human relations for sharing and obtaining information, securing services and instructing
patients and their families Utilizing available information systems appropriately Writing, for documenting relevant medical, psychosocial, educational and referral information concisely and accurately; and for preparing instructions and correspondence Customer service, for anticipating and meeting the needs of patients, families and friends under critical circumstancesincluding severe and permanent injuries or death; situations occur with angry visitors, threats of lawsuits and individuals in strong emotional states Accomplishing multiple responsibilities in a demanding environment with continually changing priorities Developing and maintaining effective working relationships with those contacted in the course of work Education + High School Diploma, High School Equivalency (HSE) or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required Experience + 1 year of experience in acute care and working knowledge of acute care process/procedure, medical terminology and general medical diagnoses and diagnostic procedures required Licenses and Certifications RN - Current and valid Registered Nurse license to work within the state of California required BLS - Current Basic Life Support (BLS) for Healthcare Providers by American Heart Association (AHA) required Pay ranges listed are an estimate and subject to change.
Per the CDPH order, all healthcare workers are required to be vaccinated for COVID-19 or have an approved exemption. If any bonuses are noted, they are only applicable to external hires meeting criteria. Requisition ID: 2023-37454 Shift Type (FT, PT, PRN, etc. ): Limited Time Shift: 8 Hour Shift Schedule: Days Facility (Tazworks integration): Clovis Community Medical Center (CCMC) Updated Date: 9/19/2023 External Company Name: Community Medical Centers of Fresno, CA External Company URL: Street: 2755 Herndon Ave.
For more details: jobs-search. org/information-technology_clovis-c426365/rn-case-manager-social-services-case-management-clovis_i1949394425
particularly in the low-speed vehicle (LSV) sector. The company manages renowned brands such as GEM, Taylor-Dunn, and Tiger, each with a significant history and market presence. GEM is known for its 25-year leadership in the LSV market, Taylor-Dunn for 70 years of industrial vehicle excellence, and Tiger for its ground support applications since 1981.
Technical S ervice and Parts Manager The Technical Service and Parts Supervisor will be a key member of our organization, responsible for delivering a best-in-class customer service experience related to technical service, warranty, and parts support for Waev Inc dealers and customers. The ideal candidate will have a strong technical background
, highly motivated, excellent leadership skills, a passion for customer service, and a track record of implementing effective customer service strategies.
Team Leadership: - Lead, motivate, and mentor a team of Technical Service, Warranty, and Parts Support representatives. - Foster a positive and collaborative team culture that prioritizes customer satisfaction. - Provide ongoing training and development to enhance the team's communication, problem-solving, and customer service skills. Customer Service Strategy: - Develop and implement customer service strategies to meet organizational goals and objectives. - Analyze dealer/customer feedback and industry trends to identify areas for
improvement. - Collaborate with cross-functional teams (operations, engineering etc.
) to ensure alignment of customer service initiatives with overall company objectives. Operational Management: - Oversee the day-to-day customer operations of both the technical service support, warranty, and parts support departments. - Monitor and manage phone lines, cases, emails, chat, and other customer communication channels to ensure timely and effective resolution of inquiries. - Utilize Salesforce and other tools to optimize case workflow and enhance team efficiency related to customer/dealer support. Performance Metrics: - Establish and track key performance indicators (KPIs) to measure and improve customer service performance in Technical Service, Warranty, and Parts Support teams.
- Analyze case and call data to identify trends and areas for improvement, implementing strategies to address customer pain points. Customer Satisfaction: - Implement and monitor customer feedback mechanisms, ensuring a consistent and positive customer experience. - Work collaboratively with other departments (e. g. engineering, operations, etc. ) to address systemic customer issues and implement long-term solutions. Training and Development: - Develop and implement training programs to enhance the technical and soft skills of tech service, warranty, and parts reps.
- Develop standard work for each area that tech support, warranty, and parts reps can follow. Travel Requirement: - Limited to 25% or less, primarily for dealer interactions, training, and industry events. Working Conditions: - Fast-paced office/manufacturing/warehouse environment. - Prolonged periods of sitting. Other duties as assigned. Qualifications: - Bachelor's degree in business administration, management, engineering, or a related field is preferred. - 10+ years of vehicle-related technical service experience with automotive, heavy equipment, aerospace, and/or construction equipment service functions; including experience with vehicle diagnostic technologies, service operations, and customer engagement is required.
- At least 7 years of leadership experience with a proven track record of coaching, team building, conflict resolution, cross-functional leadership, and people management for high-performing teams at an enterprise level is required. - Ability to develop, lead, collaborate, influence, and coordinate activities in a cross-functional, team-oriented environment to deliver vehicle diagnostic technology applications and technical service solutions.
- Ability to take charge and orchestrate work, facilitate decisions, and collaborate across all levels of leadership to drive results and champion growth initiatives to scale. - Proficiency in PC skills - Salesforce (or Similar CRM), Excel, Power Point, Outlook, Visio. EEO Statement Waev Inc is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, interaction, interactionual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
missions.
This engineer will collaborate with customers, AST leadership, and a team of engineers to develop new systems and associated Concepts of Operations. AST provides trusted strategic and tactical SIGINT solutions that secure the interests of the U.
S. and its partners. AST’s work in areas such as high-capacity broadband communications, signal processing and analysis, tactical SIGINT, and wireless communications continually challenges our extraordinary engineers to resolve problems and make the world a safer place. AST’s work environment is passionate, highly collaborative and provides engineers the freedom to strengthen and expand their skills, explore new and creative
ideas, and work closely with our nation’s finest service members all while embracing integrity, diversity, and work-life balance. AST offers generous reward and recognition programs in compensation, broad career development opportunities, excellent health care options, educational assistance, parental leave, flexible work schedules, 401(k) with matching, paid holidays, and paid time off.
To learn more about Applied Signal Technology, access the link below. To find out more about AST please, click the link below. Applied Signal Technology: WHO WE ARE This is an ONSITE position located in Anaheim, CA. This position is eligible for relocation assistance. Qualifications/Experience Needed:
Typically requires minimum of 2 years of experience in systems development with organizations developing electronic system for Do D or IC entities Experience with Reverse Engineering Experience with one or more Disassemblers; such as IDA Pro or Olydbg Experience with C/C++, JAVA, MATLAB Experience setting up and configuring Cloud computing Experience with one or more scripting languages; such as Python, Ruby, Perl, or similar languages Experience with Assembly Language Experience with debugging systems Experience with Embedded Processors and Real Time Operating Systems (RTOS) Experience with Network Security Protocols Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 2 years prior relevant experience or an Advanced Degree in a related field and minimum 0 years of experience or in absence of a degree, 6 years of relevant experience Security Clearance The ability to obtain and maintain a U.
S. government issued security clearance is required U. S. citizenship is required, as only U. S. citizens are eligible for a security clearance Must have or be capable of obtaining a US Department of Defense (Do D) security clearance. Candidate selected will be subject to a government security investigation/reinstatement and must meet eligibility requirements Preferred Qualifications: Experience with RF, optical or telecommunications standards, equipment, and processing techniques Understanding of telecommunications, data communications systems, wireless communications concepts and/or signal processing fundamentals Experienced with reverse engineer existing embedded and non-embedded software code using Disassembler tools Experience as a Security Researcher Experience with Windows/Linux Drivers Experience with Kernel Design, Code Injection, sand Malware Analysis System or Software Architecture experience Experience with Cyber or Data Security Experience with Penetration testing One or more of the following certifications, Certified Ethical Hacker (CEH)/ Certified Network Defense Architect (CNDA), Advanced Certified Ethical Hacker, Cyber Security Forensic Analysis (CSFA) Experience with Earned Value Experience tailoring systems engineering processes to specific programs Existing TS clearance (Active within the last 24 months) Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry.
Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions.
By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. Collins Aerospace Diversity & Inclusion Statement: Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE. Please consider the following role type definitions as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U. S. positions require a background check, which may include a drug screen. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.
#AST The salary range for this role is 68,000 USD - 136,000 USD; however, RTX considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms For more details: jobs-search. org/architecture-construction_anaheim-c426434/network-engineer-ii-for-dod-or-intelligence-community-tssci-preferred-onsite-anaheim-ca-as_i1970820357
goal. The candidate will work in a small team, at our corporate office in Anaheim, and support 300+ users (both onsite and remotely for branch offices) throughout the United States. Minimum Requirements: Minimum 2+ years IT support experience in Helpdesk/Technical support environment Proficient in PC hardware including setups, repairs, upgrades, re-imaging, reinstallation of Windows PC's (Dell/HP PC experience preferred) Installation, upgrading, troubleshooting, and repairing of Windows OS Experience with Active Directory, Group Policies, enable, disable, unlock accounts, reset passwords, join PC's to domain.
Scanning/cleanup of viruses, spyware and malware. Basic networking experience
with DHCP, DNS, and using tools like " ping" to troubleshoot basic connectivity problems. Ability to support end-user software applications (off-the-shelf and proprietary) Ability to troubleshoot basic network printer issues.
In addition to the requirements above, the ideal candidate will have/be: Great customer service skills Great verbal and written English communication skills. Great support skills over the phone Desire to be helpful at all times to end-users and other IT staff Above average multi-tasking skills and abilities. Neat in physical and dress appearance. Maintain professionalism at all times even if the end-user doesn't. Excellent troubleshooting and problem solving
skills and abilities. Experience with creating and deploying PC images (Acronis, Ghost, etc) Experience with remote support software (Screen Connect, RDP, VNC) Experience with Helpdesk ticket tracking systems (Spiceworks, etc).
Ability to lift/move 50 pounds such as computers, printers, fax machines Ability to follow-through and create/maintain how-to documentation and for common issues/resolutions. Ability to troubleshoot client-side MS email/exchange problems. Ability to research issues, access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Experience with email support for Smartphones (Android/IPhone/Blackberry) a plus Beneficial Education and Experience: Microsoft certifications Backup concepts Anti-virus software VMware and virtualization Microsoft Office and Sun/Oracle Open Office Please include a cover letter along with your application.
Job Posted by Applicant Pro
to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America. Make your dream career a reality.
It’s possible! Hybrid from your So Cal home office/our Mission Viejo Office The Desktop Support Analyst II will be responsible providing support by answering and resolving technical support calls and tickets from employees in our corporate headquarters, the remote sales team, and multiple remote sites in the US as well as backup to international sites for 2000 – 2500 users. This position will resolve basic technical issues both
software and hardware related. What You’ll Do: Resolving basic technical issues by: (90%) Answer and resolve incoming technical support issues through email or technical support help line Contribute to a cumulative 95% answer rate Record all calls or tickets and provided solutions in Service-Now (web-based customer support system) Provide level I and II support and solutions to issues including account maintenance for active directory, hardware replacement and troubleshooting, software installation and support, and new computer build and deployment Help resolve escalations from level I Desktop Suport Team Be part of an on-call rotation to take after hours emergency calls Support the department
by meeting its objectives by: (10%) Enter part orders accurately, follow up on orders, and manage vendors through process Request, log, and update vendor quotes Participate in projects to improve accuracy, effectiveness or efficiency of systems or processes Keep all documentation of processes up to date in accordance with Sarbanes Oxley guidelines What You’ll Bring: Bachelor’s degree in computer science or related field preferred or post-high school education or combination of equivalent work experience 2+ year of experience with networking and troubleshooting, Windows server and Active Directory, and Windows operating system required 2 or more years of experience in helpdesk or technical support environment, working with Microsoft Windows 7/10 operating system, Microsoft Office and similar software applications, and supporting Macs in a Windows domain environment preferred Basic knowledge of i Phone technologies required Willingness to work as part of a team and contribute to the success of the group Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly and effectively Strong interpersonal and oral/written communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals Ability to manage calls (within ACD phone system preferred) Demonstrated ability to effectively take action to solve problems while exhibiting sound judgment Strong organizational skills, including the ability to work effectively under pressure and deal with multiple priorities Demonstrated ability to act independently upon information and make decisions that achieve optimal results Results-oriented to ensure delivery of appropriate products and services in an accurate, complete, and timely fashion What You’ll Receive: At James Hardie, we recognize that our success depends on our people.
We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees. Comprehensive low-cost co-pay Health Insurance ; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one! 401 (k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary Paid holidays, paid vacation including Jury Duty and bereavement leave Wellness Program Employee Assistance Program Parental Leave Community Involvement & Sustainable Solutions - Fire Resistant Siding to Help Rebuild the Grizzly Flats Community James Hardie And more Apply now and come “home” to Hardie!
The expected pay range for this position is between $30 and $33/hr. Actual pay will be adjusted based on experience, market conditions, and other job-related factors permitted by law. This position also qualifies for benefits #LI-TP1 James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, interaction, age, national origin, religion, interactionual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.
protocols. Provides technical guidance and support for networking and telecom staff. Conducts system analysis, industry research and proposes design upgrades to keep systems current with changing technologies. The position requires skills for building relationships with internal clients, including peer IT groups and staff.
The position also requires analytical skills for investigation and reporting, as well as leadership skills for development of systems that support the employee and members needs for communications and security. ESSENTIAL POSITION FUNCTIONS: Design and develop networking, security and communication systems, making specific determinations regarding system design and performance.
Respond promptly and professionally to production problems for supported systems and applications. Conduct system analysis and configuration, with limited support from professional consultants, to keep our systems current with changing technologies.
Analyze, design, coordinate and supervise the deployment of network and telecommunications' systems to form a basis for the solution of information processing problems. Analyze system specifications and translates system requirements to task specifications for IT staff. Responsible for analysis of current network, security and telecommunications applications and systems including performance diagnosis and troubleshooting of problems, as well
as designing solutions to problematic communication and networking issues.
Configures, edits, and troubleshoots new systems and configurations for assigned projects, including secure data throughput. Documents configuration consistently throughout the deployment and support process by documenting design, special installation or support instructions, and any changes made in configurations. Responsible for utilizing tools and equipment involved in performance of essential functions of networking, security and telecommunications systems, including testing and measuring instruments. Ability to maintain positive internal and external client interactions.
Research and recommend network management and support tools to management. Provide assistance to testers and support personnel as needed to determine system problems. Review, to the extent possible, changes in networking and telecommunications environment that will affect communications performance. Provide recommendations to Sr. management concerning issues of network topology, security settings or telecommunications performance. OTHER POSITION RESPONSIBILITIES AND DUTIES: Attends regular staff meetings, prepares brief correspondence and reports, verbally communicates technical information, makes presentations to groups outside immediate work area, develops and documents procedures, follows up and researches questions and needed information, interacts with managers and senior management from different credit union clients on a regular basis.
Interacts with networking and server support staff. EDUCATION AND EXPERIENCE: Bachelor's Degree and six to eight years of experience in network, security, telecom or IT systems development. Equivalent experience level may offset educational requirement. Must demonstrate a good working knowledge of moderately complex systems, including experience with EIGRP, F5, Palo Alto, BGP, OSPF, SD-WAN, VPN, IDS, IPS, TACACS, RSA.
Professional certifications such as CCNP, CCIE, MCSE or security certifications preferred. OTHER SKILLS AND ABILITIES: Ability to solve problems quickly and completely. A solid understanding of networking/distributed computing environment concepts including emerging software defined networks and CCaa S systems. Solid understanding the principles of routing, firewalls and phone system configurations and programming. Possess excellent communication skills, with an emphasis on verbal and written communication. Ability to multi-task and stay organized in a dynamic work environment.
Participate in development of long range planning for new projects and environments. Experience and ability to teach or instruct co-workers. Providing advice, training and technical support for various projects. Working closely with management team in evaluating current systems and making decisions on future networking and telecommunication processes. As new technologies emerge and impact our systems, expected to learn these technologies very quickly and resolve any problems involved in integrating new technologies with our systems.
Expert knowledge of networking, security protocols, telecommunications systems and deployments. Ability to work productively in a team. Knowledge of writing technical documents, configuration drawings, network management tools and networking technology Ability to determine whether a particular problem is caused by hardware, operating systems software, application programs, or network failures. Good knowledge of data security and encryption. Demonstrated ability to use standard computing tools: Word processor, spreadsheet, browser, email, and file compression software. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to compute rates, ratios and percent and to draw and interpret bar graphs. Ability to work on complex mathematical equations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell.
The employee must occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: This position may qualify as Remote or Hybrid with a home base at one of Wescom's offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee. The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.
The noise level in the work environment is moderately quiet. It is a non-smoking environment. The above job requirements are representative of minimum levels of knowledge, skills and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.
PDN-9acfb3eec8-bd08-a187a5ce5f23
