response continuum with next generation data-driven software. Intrado s solutions allow enterprises, call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better. Position Overview: As the Learning & Development Manager, you will play a critical role in building a world class development function and industry leading development programs.
You will help build plans and programs that contribute to learning and development for all levels of team members. You will be operating in both a design and execution capacity to help formulate ideas and strategies, and ensure they get implemented. You will
also support the company s diversity, equity and inclusion education and programs. You will be part of a talented, lean team of HR professionals who are passionate about our team members, mission and accelerating our growth forward.
Learning and Development In partnership with the Sr. Director of TA and Development, design and develop innovative talent development programs to support team members across all experience levels that align with the business needs, support the continuous growth of team members, and help attract and retain top talent. Lead collaborative needs analysis to identify and address knowledge, skills, and behavior gaps across the organization and within functional
teams. Develop and deliver engaging and interactive training sessions, workshops, and e-learning modules, utilizing a variety of learning methods and technologies.
Collaborate with subject matter experts to create and update training materials, ensuring accuracy and relevance to the industry and company requirements. Monitor and evaluate the effectiveness of training initiatives through feedback, backssments, and other evaluation methods, making necessary adjustments and improvements as needed. Support the coordination and delivery of Diversity, Equity, and Inclusion training. Stay up to date with emerging trends, best practices, and changes with our industry, incorporating relevant knowledge into training programs.
Manage vendors to support the delivery of learning solutions, when necessary. Leadership Development Implement a leadership behavior framework and supporting programs focused on leadership skills, behaviors, and decision making. Design and deliver learning interventions as required, to include 1-1 and group coaching, and facilitation for people managers. Work closely with HRBPs and Senior Leaders to review and deliver leadership development program(s) to support career pathways and succession planning. Diversity, Equity and Inclusion Support inclusion training and education for all team members.
Design, execute and support inclusion strategies and programs to include awareness and recognition programs, employee resource groups, and other important programs. Compliance & System Administration Monitor and track timely completion of compliance training requirements. Partner with legal and HRBP team to regularly review and adjust compliance training requirements to align with evolving legal landscape. Act as a system expert and administrator for LMS and supplemental training platforms. Required Qualifications Proven experience developing and delivering learning and development programs, preferably in the technical or Saa S industry.
Strong knowledge of adult learning principles, instructional design methodologies and training evaluation techniques. Strong project, organizational, and time management skills with the ability to handle multiple initiatives simultaneously. Previous experience with and a passion for building Diversity, Equity and Inclusion training and programs. Ability to collaborate effectively with stakeholders at all levels of the organization. Bachelor s degree in Business, Human Resources, Organizational Development, or similar field preferred.
Experience developing programs for team members in the US and Canada preferred. Fluency in speaking and writing in French Canadian a major plus Benefits & Compensation: Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you d expect (medical, dental, vision, life and disability coverage, paid time off, 401k retirement plan with company match and flexible spending accounts), and several that go above and beyond tuition reimbursement, paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurance, identity protection, and more!
Apply today to join us in work worth doing! The starting salary for this position is expected to be between $90,000 - $115,000 a year and will be commensurate with experience. ABOUT US Intrado s mission is to save lives by improving public safety outcomes. Our solutions are responsible for everything that happens after a call is placed call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text , we make sure first responders get the right information at the right time so they can save lives.
Our Company has sales and/or operations in the United States, Canada and Europe and is an Equal Opportunity Employer Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Associated topics: administrator, associate director, chief human resource officer, chro, director, lead, leadership, manager, monitor, senior associate
