our Overview This is a full-time career opportunity (approximately 40 hours per week) based out of our York County Market in PA. Requires flexibility to travel to various financial centers in the market as needed. Must be available to be scheduled around in assigned market (no Sundays).
The Teller is responsible for providing an exceptional Financial Center customer experience with passion and enthusiasm while facilitating customer transactions and the referral of bank products and services. Actively promote banking solutions to enhance a customer's service experience and achieve their financial goals. Assist with operational activities and responsibilities. Responsible for traveling
to various financial centers as assigned. Schedule and location may vary from day to day. Responsibilities Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
Accountable for the referral of products and services at the Financial Center. Recognize, demonstrate and follow-through on referral opportunities. Foster relationship building conversations with customers to ensure appropriate products/services are offered and customer needs are met. Manage risk by maintaining compliance with applicable regulations, and Fulton policy and procedure to include operational, security and settlement procedures. Use sound judgment to identify and mitigate
loss. Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.
Qualifications Education High School Diploma or equivalent. (Preferred)Experience6 to 12 months customer service experience. (Required)6 to 12 months cash handling experience. (Preferred)This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates.
This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future. EEO Statement Fulton Bank (" Fulton" ) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons.
Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, interactionual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.
to tellers to ensure that effective service, operations, and support of office sales initiatives exist within the office. ESSENTIAL FUNCTIONS: Have consistent, holistic financial wellness conversations utilizing the CARE (Connect, Ask, Recommend, Expand) Best practices Achieve or exceed overall sales performance goals for the office team via achieving referral goals and looking for opportunities Make outbound calls, work lead lists, and make referrals Resolve customer / client issues and concerns Provide the best customer experience possible by being courteous and efficient to all customers, in person or over the telephone Ensure the efficient use of teller staffing through scheduling Ensure
the office audits completed are satisfactory with corrective actions implemented as needed Ensure the office cash limits are being utilized and maintained, security procedures are followed, and compliance training (e-learning) is completed by the teller team while ensuring the office is operating smoothly and efficiently Serve as the teller team's primary resource for questions and support while communicating Northwest initiatives and operations updates with the tellers Participate in regular office meetings as well as attend regularly scheduled operations meetings Supervise and guide the office's success of operations and audit Participate in the hiring process for the teller team and completing
annual performance reviews Coach and mentor employees as directed on sales and customer experience Cross train on additional responsibilities such as new account processing Complete educational training as assigned Demonstrate knowledge of Northwest products and services Assigned an elevated drawer limit, check signing authority, supervisor authority through CARE, and an increased authority level in STARResponsible for scheduling teller staff, weekly cash ordering and shipments, and completing Audit Certification requirements Demonstrate in-depth knowledge of all office systems including, but not limited to ECR, ED, and Coin Machine, procedures and maintenance Process weekly ATM balancing and ATM maintenance functions Conduct outbound business calls/referrals on a regular basis Work evening hours and weekends as scheduled, assigned, or necessary Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment KNOWLEDGE, SKILLS, AND ABILITIES: Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters Knowledge of all job related operating systems and Northwest products and services QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High School Diploma or Equivalent preferred Work Experience: More than 7 years Customer Service Experience preferred More than 7 years Cash Handling Experience preferred More than 7 years Banking and/or Retail Experience preferred Supervisory Experience preferred #LI-RM1Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)
be given the resources needed to identify referral opportunities to expand customer relationships. You also will engage in thoughtful interactions to build and grow customer relationships by suggesting banking products and services (e. g. checking, savings, credit cards, loans, digital banking) to meet their needs.
You will complete a four month training program in which you will learn how to make recommendations while utilizing a consultative sales approach. Qualifications: High school diploma/GED requiredCollege degree or a minimum of six months customer service experience required. Must have excellent written and verbal communication skills to include professional grammar and demeanor. Ability to travel as needed to training. Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.
month training program in which you will learn how to make recommendations while utilizing a consultative sales approach. Qualifications: High school diploma/GED requiredCollege degree or a minimum of one year demonstrated ability to deliver outstanding customer service in financial services or retail industry required.
Must have excellent written and verbal communication skills to include professional grammar and demeanor. Ability to travel as needed to training. Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.
to the appropriate line of business. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION REQUIREMENTS - High School or equivalent WORK EXPERIENCE1 - 3 years - Customer service experience1 - 3 years - Cash handling experience1 - 3 years - Banking and/or Retail experience ESSENTIAL FUNCTIONS: Provide the best customer experience possible by being courteous and efficient to all customers, in person
or over the telephone Communicate with customers to recognize cross-selling opportunities Contribute to the overall sales performance of the office team Educate and/refer Northwest solutions that meet our customer/client needs through the Northwest 360 model - bank, borrow, invest, and insure Complete educational training as assigned Participate in regular office meetings Contribute to the office's success of operations and audit Able to work evening hours and weekends as scheduled or assigned ADDITIONAL ESSENTIAL FUNCTIONS: Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific
to the department in order to maximize technology tools and gain efficiency EMPLOYEE KNOWLEDGE, SKILLS, AND ABILITIES Ability to establish effective working relationships among team members and participate in solving problems and making decisions Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)
to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Join us! Job Description: This role is responsible for working full-time within a financial center to uncover the personal banking needs of both individual and small business clients, either by phone or in person, by offering appropriate financial solutions and services as well as connecting them to specialists.
The Senior Banker will focus the majority of their time working with financial center teammates to deepen client relationships through platform services and supporting clients with self-service and transactional activities where needed. They report to the Financial Center Managers to ensure adherence to operational compliance policies and procedures. Senior Bankers work in assigned
financial centers and partner closely with financial center employees as part of one team that delivers exceptional client care.
The Senior Banker will not provide investment and liability management advice and solutions. They proactively connect with clients through outbound calls, and execute consistent follow-up routines to meet their needs. Employees in this role must have the ability to effectively balance financial center performance, operational risk, and client relationship care. This is a 40-hr work week position. A Senior Banker (responsibilities): --- Establishes relationships with individual and small business clients--- Develops partnership routines to meet client needs and engages in conversation to create awareness with clients on all their financial needs--- Collaborates with partners in order to meet clients' financial needs--- Manages schedule to meet client demands--- Executes the bank's risk culture and strives for operational excellence You're a person who (required skills): --- Has a minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment.
In lieu of this requirement, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months.
--- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. --- Collaborates effectively to get things done, building and nurturing strong relationships. --- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. --- Is confident in identifying solutions for helping new and existing clients based on their needs.
--- Has strong written and verbal communications skills. --- Is able to communicate effectively and confidently, and is comfortable engaging all clients (in-person and by phone). --- Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances. --- Applies strong critical thinking and problem-solving skills to meet clients' needs. --- Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously. --- Is a commissioned notary or can successfully obtain a notary commission in the state you work within four months of start date in role (six months for employees with a work location of NV, eight months for employees with a work location of CA, NY or PA).
--- Can be flexible to work weekends and/or extended hours as needed. You'll be more prepared if you have (desired skills): --- An associate's degree or bachelor's degree in business, finance, or a related field. --- Experience working in a financial center where goals were met or exceeded. --- Retail and/or sales experience in a salary plus incentive environment. --- Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded.
--- Experience with financial information, spreadsheets and financial skills. --- Knowledge of banking products and services. --- Strong computer skills including MS applications and previous experience utilizing laptop technology. Skills Used in this Role: --- Active Listening--- Business Acumen--- Client and Customer Focus--- Oral Communications--- Problem Solving--- Account Management--- Client Experience Branding--- Client Solution Advisory--- Business Development--- Pipeline Management--- Prospecting--- Referral Identification--- Referral Management Shift:1st shift (United States of America)Hours Per Week: 40
