company that proudly employs over 1,400 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide. Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership for the long term, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas.
We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture. ABOUT THIS POSITION: Fairfield properties are known for our visible and available on-site staff that keep our residents loving where they live. Our Community Managers are independent leaders
that maintain these high standards and approach all facets of the property's operations with strong business instincts and a customer-centric mindset.
Community Managers play a critical role in hiring, coaching and supervising a high performing team. Their focus is to ensure the property's revenue and profit targets are met while maintaining best in class standards for customer service and high retention for our residents. This is a busy, exciting job for a dynamic, self-motivated collaborator who is passionate about a vibrant career in residential property management. This position reports to a Regional Manager. WHAT YOU CAN EXPECT TO DO IN THIS ROLE: TEAM MANAGEMENT Recruit, lead,
motivate, and develop a high performing and diverse staff.
Provide coaching, guidance, ongoing feedback and light mediation. Ensure adherence by all staff to company policies and procedures. FINANCE MANAGEMENT Prepare, execute and truly own the property's operational budget. Utilize an online accounting system such as Yardi to generate and review reports to ensure property is within budgeted expectations and make recommendations for cost savings and revenue generating opportunities. Oversees customer collections and implements legal proceedings when necessary PROPERTY MANAGEMENT Ensure budgeted occupancy levels at budgeted rental rates are in conjunction with other goals of the property.
Prepare and conduct property inspections and corporate or investor tours. Maintain a collaborative working relationship with the on-site professional team to seamlessly coordinate and prepare for the welcoming of all new residents. AFFORDABLE COMPLIANCE Gather and follow up on all verifications of income, as required for LIHTC and/or HUD programs. Monitor correct usage of income and rent limits as well as utility allowances. Walk units to prepare for state required inspections. Maintain positive relationship with local housing authority. SALES & MARKETING Ensure the effective execution of marketing programs per branding and marketing standards.
Represent and ensure the content for your property is represented accurately on marketing assets such as the property website and social media. CUSTOMER SERVICE Increase resident satisfaction through lease renewal strategies and resident retention plans. Serve as a Fairfield ambassador by effectively and professionally managing residents' concerns WHAT YOU'LL NEED ON DAY ONE: Minimum of three years of property management experience required. Minimum of three years LITHC experience required.
Experience using Microsoft Outlook, Word, and Excel. Prior experience preparing for a REAC inspection, as needed for HUD properties. Experience in a leadership position and in managing a staff preferred Experience using Yardi or other related property management accounting software. Experience in writing and maintaining budgets. Strong understanding of federal, state and local fair housing laws and provisions. Strong knowledge of IRS 8823 guide and HUD 4350.3 Manual. The ability to read and understand regulatory agreements. A previous track record of maintaining occupancy and net operating incomes in multi-family property management position(s).
High school diploma or equivalent required; Bachelor's degree preferred. Industry certification preferred. Housing Credit Certified Professional (HCCP) Designation preferred. Certified Credit Compliance Professional (C3P) Designation preferred. Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) designation preferred if HUD property. Valid driver's license required. #LI-RYANEstimated Rate of Pay: $55,000.00 - $62,000.00This position is exempt; the range above reflects annual salary. The pay range displayed for this position is determined by skills and experience required, location and job complexity.
Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements: Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional) Matched 401(k) Medical, dental & vision insurance Flexible spending account Life insurance Pay range is a calculation based on a midpoint price.
Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.
better living for better lives. Our team is searching for a dynamic, top performing salesperson with positive energy, an entrepreneurial spirit, and superior sales and customer service experience. This person is an individual contributor who is driven to close the deal and stays levelheaded amidst prioritizing competing agendas.
Mostly importantly, a Leasing Associate often serves as a prospective resident's first impression of the Fairfield brand. They therefore take pride in their professionalism and speak passionately about our properties. Their successful communication is the reason why residents choose to join our communities. There is plenty of room for growth in this exciting role
on the Fairfield Residential Property Management Team. This position reports to the Community Manager and successful associates may be promoted to Assistant Community Manager.
THIS POSITION MAY BE RIGHT FOR YOU: YOU ARE A CLOSER with superior sales and customer service skills. YOU STAY ON TOP OF IT with admirable time management and organizational skills. YOU ARE A PROFESSIONAL and embody that in your appearance and demeanor. YOU ARE A COMPASSIONATE PROBLEM SOLVER with an insatiable drive to help customers resolve issues. YOU KNOW THAT INTEGRITY MATTERS and exhibit a strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain
fiduciary responsibility. YOU ARE DEEPLY SATISFIED by the feeling of joy you get when helping someone find their new home.
WHAT YOU CAN EXPECT TO DO IN THIS ROLE: CUSTOMER SERVICE & SALES Be the first point of contact with prospective residents, current residents, vendors and Fairfield associates. Drive the lease closing process by highlighting the quality of the community and the amenities available at the property to prospective residents. Determine the customer's needs, resolve and/or escalate to a higher level as permitted. Use your customer friendly personality as well as your ability to diffuse/resolve difficult situations while nurturing relationships.
Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention. Meet sales goals, leasing ratios and maintain milestones in customer service and resident satisfaction, throughout the sales process. OPERATIONS Manage various tasks such as lease files, maintaining updated necessary paperwork and computer systems. Verifies application information, gathers, and follows up on all verification of income, as required for LIHTC and/or HUD programs. Forwards to property manager for final approval. Use Yardi accounting software manage the leasing process.
MARKETING Complete marketing/advertising tasks including updating social media sites. Maintain knowledge about local market conditions; shop local competition. WHAT YOU'LL NEED DAY ONE: 1+ year(s) of experience in sales or customer service Knowledge of Low Income Housing Tax Credit (LIHTC) preferred Experience or knowledge in leasing or real estate a plus Understanding of applicable federal, state and local fair housing laws a plus Strong typing and computer skills with knowledge of Microsoft Outlook, Word and Excel. Knowledge of tax credit, fair housing, and trade practices a plus Experience using Yardi or other related property management accounting software a plus Experience using Microsoft platform including Outlook, Word, Excel required High school diploma or equivalent required Weekend availability is required; must be able to work a flexible schedule to include weekends and holidays.
The sign on bonus, less usual deductions, will be paid following the completion of 90 days of employment. #LI-NICOLEEstimated Rate of Pay: $16.98 - $22.08This position is non-exempt; the range above reflects hourly rates. The pay range displayed for this position is determined by skills and experience required, location and job complexity.
Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements: Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional) Matched 401(k) Medical, dental & vision insurance Flexible spending account Life insurance Pay range is a calculation based on a midpoint price.
Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.
