Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service. Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical
attention if necessary and contacts the GM or Human Resources immediately. Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Must be able to work in a fast paced and customer service-oriented environment; to perform duties under pressure and meet deadlines in a timely manner; to work as a part of a team as well as complete assignments independently; to take instructions from Manager; to exercise problem solving skills and to interact with co-workers, Managers, guests and the public in a professional and pleasant manner. Washes dishes using established procedures; ensures dishwashing equipment is operating efficiently
and ensures dish washing products are maintained at par level. Remove dirty dishes from guest tables, using proper cleaning method.
Make sure all tables are set correctly according to AURO Hotels and Brand standards. Properly set up server station per meal period; Keep server station clean and clear of dishes, glassware, etc. Reports all incidents (compliments/complaints/technical issues) to Manager. Controls operation of his/her station. Insures proper execution of service between team members. Observe diners to respond to any additional requests and to determine when meal has been completed. Help in restaurant/outlet/kitchen when extra duties are assigned.
Be familiar with equipment and its location Clears and resets tables at conclusion of each course. Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time. Experience/Education High school diploma or general education degree or equivalent combination of education and experience preferred. Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment. For more details: jobs-search. org/real-estate_lombard-c429918/job_i1877706147
