Location: Gladstone, OR
Company: Volcano Harley-Davidson
that is all about creating a better motorcycle buying experience with happy/motivated employees, who love what they do. Duties and Responsibilities CXI and customer retention. Unit volume for team. Productivity of individuals on sales team. Front and backend margins.
Closing of deals and overcoming objections. Assist the General Sales Manager and/or Sales Manager with recruiting, interviewing, hiring and firing of employees. Recruit, train, motivate, counsel and monitor the performance of individual sales teams. Assist individual salespeople in setting aggressive, yet realistic monthly sales goals. Track all customers and making sure all leads are logged along with effective follow up
for all potential buyers by monitoring a prospecting and sales CRM system. Ensure that the team meets or exceeds all activity standards for prospecting calls, appointments, customers logged, and closes.
Participate in daily sales meetings and conducting sales training. Ensure that customers are greeted immediately, in a courteous and friendly manner. Handle telephone transactions quickly and courteously. Ensure that customers are properly qualified for needs, wants and the ability to buy. Follow the dealership sales process so that all customers receive consistent treatment when doing business. Ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services,
Warranties and Service Plans. Enforce road test, pre-delivery inspection, and vehicle delivery policies.
Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”. Carry out daily team meetings. Continuously train and develop your team on techniques and the sales process. Monitor and follow up with all sales leads and work every deal to completion. Daily one on one meetings with Fit Specialists, ensuring training, trend analysis, performance review, and planning. Train all sales personnel to use the dealership sales process. Model and expect from your team superior customer service.
Model and expect 100% compliance to all policies and procedures for the Sales Department and the dealership. Perform other related duties as assigned or requested. Supervisory Responsibilities Daily one on one meetings with Fit Specialists, ensuring training, trend analysis, performance review, and planning. Train all sales personnel. Ensure adherence to policies and procedures for the Sales Department in concert with the Sales Manager and/or General Sales Manager. Model and expect from your team superior customer service. Model and expect 100% compliance to all policies and procedures for the Sales Department and the dealership.
Assist the General Sales Manager and/or Sales Manager with recruiting, interviewing, hiring and firing of employees. Recruit, train, motivate, counsel and monitor the performance of individual sales teams. Qualifications & Job Requirements Minimum 3-years auto or motorcycle sales experience required. Auto or motorcycle sales management experience preferred but not required. High School Diploma or equivalent degree or greater required. Ability to take initiative and problem solve. Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Applicable experience in big ticket retails sales strongly preferred. Passion for the motorcycling lifestyle and riding community. Must have ability to relate with broad customer base. Excellent verbal and written communication skills. Ability to present oneself as well as the company in a professional manner. Knowledge of applicable laws/policies/principles/etc. Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet. Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
Attention to detail. Interpersonal skills and customer service skills required. Approachable, likeable, and enthusiastic personality. High energy level needed. Be self-motivated, positive, driven and helpful. Ability to handle confidential information responsibly. Great customer service, excellent personal communication, and demonstrated closing skills. Ability to work a flexible schedule including weekends, Holidays, and evenings. Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership.
Experience with CRM and/or computerized inventory systems, or the ability to quickly learn. Valid driver’s license and motorcycle endorsement. Physical Demands Requires the use of both hands. Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material. Requires standing and/or walking for extended periods of time. • Requires the ability to balance and push an 800+lb motorcycle. Working Conditions The noise level in the work environment is usually loud. Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally exposed to exhaust fumes or other airborne particles. Frequently works near moving mechanical parts.
transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client’s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day.
Job Responsibilities Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. Manages the client and community relationships at the location, continually backssing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. Builds, develops, and leads a management team and
staff capable of carrying out organizational objectives. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times. At Aramark, developing new skills and doing what it
takes to get the job done make a positive impact for our employees and for our customers.
In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role. Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues. Meaningful experience in service industry, contract services, or hospitality environment. Proven ability leading through other managers. Experience in creating and managing a department budget, financial controls and analysis. Experience crafting product sales strategies and implementing operational programs and initiatives. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.
This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). #FS-300 Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, interaction, gender, pregnancy, disability, interactionual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
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