out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong. Job Summary: We seek a revenue-focused and customer-obsessed leader to lead our Member Experience Department. This person will oversee the Member Experience team (including the front desk and Kids Club) and work closely with the General Manager and Club Manager.
All departments to positively impact revenue, experience, and engagement. The Sr. Director of Member Experience is responsible for increasing participation and Member engagement through relevant programs, strategic event pricing, and unique experiences for the Members and guests at the Club by focusing
on executing the Member Experience strategy, events, and communications. The ideal candidate will be a strategic thinker and connector, able to work well under pressure, coordinate multiple tasks, solve problems, and enjoy working in a collaborative team environment.
To be successful in this role, you will be goal-driven, have a passion for hospitality, have experience in customer success management, and have high-level communications and team leadership skills. Compensation: $60,000 - $70,000 salary range commensurate with experience - Bonus Potential, Benefits, 401k (no match), Club Perks, and much more! Day To Day: Lead & supervise the Member Experience Department - Project management,
budgeting, staffing, hiring, and training of Member Experience Manager, Member Experience Coordinator, and Club Life Concierge (dependent upon Club structure) Strategy Building - Responsible for the programming strategy at the Club built on quantitative Member data and qualitative feedback.
Revenue driver - Works and directs revenue strategies across all Club departments. Collaborative Ideation - Be the catalyst that inspires and champions the social calendar ideation. 360 Planning - Develop and ensure execution of relevant and engaging Member events and experiences and coordinate all aspects of event planning and execution. Reporting & Insights - Responsible for consistently gathering actionable Member feedback to evolve reoccurring events and inform future strategies.
Successfully track, communicate, and report key KPIs for each Member event to ensure elevated and optimized programming and pre-and post-event P&L for all events. New Member Management -responsible for engagement strategies and monitoring the Member Journey connects activities that drive revenue and increased spending. About You: Experience of 3 - 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations Prefer experience in one or more of the following: membership associations, events, hospitality, sales, relationship management, marketing, food beverage operations, customer service, and/or fundraising.
Experience with creating and implementing strategies that drive revenue and Club usage. Data and analytical thinker who leads strategy-based initiatives. Prior experience in leading teams or projects to successful outcomes is preferred. Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation Advanced knowledge working with Microsoft Office Suite, CRM/Salesforce, Canva, Facebook, and Instagram platforms, and strong technical literacy with the ability to work in multiple systems.
High energy, outgoing personality, and strong communicator Organizational and time management skills with attention to detail About Us: We are Invited, a dynamic lifestyle company that brings people together through extraordinary experiences, impeccable service, and opportunities to build meaningful relationships. As the largest owner and operator of private clubs, we take pride in creating vibrant communities where everyone is welcome and every day is a celebration at more than 200 golf and country clubs, city clubs, and stadium clubs in 30 states, the District of Columbia, and two foreign countries.
We offer our team members a competitive salary and comprehensive benefits, including medical, dental, and vision, paid time off, individual investment options (401k), fun family culture, and professional and career development/advancement within the company portfolio. Have more questions? Check out our Invited Jobswebsite for more details about Club Life, the Employee Experience, Company Benefits, and Our Culture.
Be a part of our Social Networks: Linked In Instagram Twitter Facebook Invited is an Equal Employment Opportunity Employer & participates in E-Verify. This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the Club.
people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong. Invited reflects our proud history of inclusiveness and captures our welcoming spirit. Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal- building relationships and enriching lives.
The time has come to build on our traditions and write new chapters. We welcome you to join us. Invited. Where You Belong. Job Summary Director of Food and Beverage is a strategic business leader who is responsible for managing the daily operations of the Club. They will maintain a high standard
of excellence while promoting a People First Culture. Day-to-Day Develops aggressive food beverage sales, marketing, and net revenue plans. Manages the food & beverage department while forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances, initiating corrective action plans.
Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures, while complying with legal regulations. Works with the Member committees to develop and implement Member activities and events. Trains and monitors employees while evaluating their performance and productivity. Recruits, selects and develops
talent while maintaining a positive and inclusive work environment.
About You 5 + years in Club Management or related field Bachelor's Degree in Hospitality Management or Business Admin (preferred) Level 1 Sommelier Certification (preferred) Strong written and oral Communication Skills Exceptional leadership skills - Self-motivated, strategic thinker, positive attitude Adaptable to change - can solve problems through an open-minded and all-inclusive approach Comfortable in a fast-paced or high-pressure environment Proficient with POS, Microsoft Office products, and social media Compensation: Salary $90 - $100k commensurate with experience - Bonus Potential, Benefits, Club Perks, and much more!
Have more questions? Check out our Invited Jobswebsite to get more details about Club Life, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: Linked In Instagram Twitter Facebook Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify. This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary.
