able to collaborate cross-functionally and with external vendors to create and manage promotions, social media efforts, and customer communications. Work with key internal role-players to brainstorm content ideas, in line with the company's brand strategy and in support of various brand initiatives.
This position is an integral part of executing and managing key marketing initiatives designed to help grow consumer demand and generate sales. Primary Accountabilities (Essential Duties) Lead Management and CRM Administration Monitor and track inbound leads coming from web forms and phone calls, and issue reports. Ensure that leads are routed properly. Follow-up with Dealers to get lead status
and disposition. Develop and execute lead nurturing campaigns including reply to emails and other communication. Create monthly and ad hoc reports as needed.
Serve as primary contact with outside vendors, sales, and dealers for day-to-day administration and service. Microsoft Suite moderate experience preferred - Excel, Word, Outlook, Teams Digital, Website and Communications Support Excellent written and verbal communication skills Highly computer literate with capability in email, MS Office, and related business and communication tools Manage and track online promotional messaging on website. Send communications to dealers to support upcoming promotions. Collaborate with digital media
vendors to develop and execute a social media calendar. Create and edit social media posts, promotional announcements, and emails.
Graphic design experience preferred - Adobe Creative Suite, Photoshop, In Design Event and Tradeshow Management and Execution Assist in the plan, management, and execution of annual dealer events- National Dealer Meeting and BCC Meeting - to deliver maximum impact while staying within budget. Manage external vendors to deliver a flawless experience for our attendees - Travel management, hotel/resort contracts, venue set up, registration, transportation, and Create and deliver communication pieces for event and hotel registrations, agendas, and event details.
Track and report on registrations, and send reminders as needed. Sales Collateral and Merchandising Materials Maintain and update brochures, sell sheets, samples, and trade show assets. Work directly with vendors to produce materials and monitor inventory levels. Keep sales updated on new materials and collect feedback get input on collateral needs. Dealer Set Up and Portal Administration Set up new dealers and sales personnel in our CRM systems and Dealer portals. Maintain portal assets, including price sheets, ads and presentations. Sales & Budget Tracking and Reporting Download and report sales data by territory to sales team.
Track and report on Marketing co-op fund Develop, communicate, and enforce Marketing co-op guidelines. Process and approve Marketing co-op credits and all invoices. Secondary Accountabilities In addition to the accountabilities listed above, individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Employee(s)/Group /Department Supervised: N/A POSITION QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary accountability satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Additionally, the physical demands and the work environment typically encountered are listed below.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Education / Experience (an equivalent combination of education and experience required to successfully complete the primary accountabilities is indicated below)Degree: Associate degree / 2 Years of Experience: Major: Marketing preferred 5+Years of Experience: Area: Marketing 3+ Area: social media, Technical Support Competencies / Technical Skills Core Competencies: Fostering Teamwork; Managing Performance; Building Collaborative Relationships; Customer Orientation; Result Orientation; Personal Credibility Organizational Competencies: Initiative; Self-motivation; Influencing Others ; Establishing Focus; Strategic Thinking; Developing Others; Additional Position Competencies (max 4): Technical Skills: MS Office & Outlook; Proficient with Adobe design suite to include basic photo, print and video editing skills, experienced and comfortable with CRM systems and contact email, strong analytical abilities, including Google Analytics Licenses / Certifications Physical Requirements (Approximate time spent to be included in physical demands such as walking, or bending, specific lifting requirements (25 lbs) and/or other requirements such as vision or hearing.
)There will be considerable customer/dealer/sales force contact. Must be able to operate all standard office equipment required in this position. Vast amount of work includes phone & computer use and ability to file. There is a moderate level of traveling in this position local up to multi-overnight. The ability to physically participate in set-up of display materials is necessary; Must be able to see, hear, and speak. Work Conditions Environment: Office Travel: #HB2 #LI-HB2
Let us show you why our customers and employees rate us a 4.9 out 5! Responsibilities of a Mover Packer Assists/helps with the packing, pick-up (loading), transportation, and delivery (unloading and placement) of household goods and commercial equipment in accordance with established standards and procedures.
Follows instruction from crew leader and adheres to all company policies and safety rules. Behaves in a professional manner. Performs all duties in adherence with company safety standards. Performs work within the specifications of the estimate of man hours. Must wear company-approved uniform and maintain a clean and professional appearance while representing the company and providing
service to customers. Display professional conduct, courtesy, and manners when entering and performing work in the customer's home or office. Respectful of customer's property and personal space.
Other duties as assigned. Requirements of a Mover Packer Must be able to pass pre-employment background and drug screening. Excellent teamwork and interpersonal skills. Ability to demonstrate initiative and work with minimum supervision. Ability to lift 50 pounds unassisted and 100 pounds assisted. Household / Commercial moving experience is a plus but not needed. Rewards of a Mover Packer Full Time Direct Hire Employment Monthly Bonus Incentives Yearly Bonus Incentives Internal Promotions Paid Time Off Health Insurance Dental Insurance Vision Insurance 401 (K)
in-depth knowledge of company procedures and proper ground handling of aircraft as well as communicating effectively with customers, pilots, and team members within the customer service department. Education, Experience, and Eligibility Qualifications Customer service experience in the service industry preferred Prior aircraft ground handling experience a plus High School Diploma Entry level position Ability to work evenings, weekends, and holidays Acceptable driving record Ability to pass a background check Zero tolerance drug free employer includes pre-employment and random screening Responsibilities and Duties Aircraft movement, placement, fueling, and storage Fuel movement- quality control,
disposal, and paperwork Daily check and upkeep of crew cars and vehicles Facility maintenance and upkeep Customer service, promotion of services Monthly crew meetings Annual re-current training Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies Customer focus-naturally outgoing/extroverted Communicate with customers and employees in person, on phone, and through radio communications Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record) Strong computer skills including Microsoft office products Basic mathematical knowledge Reporting Relationship This position
reports to the Line Service Manager Work Environment This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft.
This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to: Must be able to lift 75 pounds Possible exposure to hazardous noise levels, chemicals, fumes, and machinery Outside work in all types of weather conditions Position may require bending, lifting, walking, stooping, squatting, gripping, and climbing a ladder Position Type and Expected Hours of Work This is a non-exempt position This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.
Travel No travel is expected for this position. AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.
Duties, Responsibilities, and activities may change at any time with our without notice.
ELMR Support Technician who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include: Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
Act as a primary point of contact for incoming support requests Deliver technical support, training, and implementation of ELMR systems Test, tune and program ELMR radios as needed Plan, manage, and coordinate the inventory, storage and distribution of radios. Coordinate with the Regional ELMR Manager/Assistant
Manager in the development of talk groups. Configure Radio Set Identifiers (RSIs), and troubleshoot radio subscriber units and/or network configurations. Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance Escalate issues to Advanced Services and the Management team as appropriate Other duties and projects as assigned Required Knowledge, Skills and Abilities (KSA) 1-3 years' experience in supporting ELMR or equivalent experience.
Excellent team skills, must be thorough, must have excellent communications skills, written and verbal Demonstrate initiative and be results oriented with flexibility and tenacity Demonstrate the ability to continuously
adjust priorities to reflect changing circumstances Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Effective problem-solving skills and inherent decision-making ability Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications Do D8570 IAT Level II (eg: Sec+), Windows Minimum Clearance Secret Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites This position may require up to 10% local reimbursable travel.
ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Shipyard assigned project managers on various projects as well as interface with Detyens Shipyard VP of Production Works with Estimating as required for bid proposals and estimate reviews. Provides and evaluates work item costs to ensure production manpower and material costs are tailored to the estimate and communicates any variation from same.
Works closely with USC Safety Manager to ensure all USC personnel are following approved USC safety procedures/policies. Work with the safety manager to develop new procedures, measure and manage environmental conditions, and ensure personnel safety. Participates in all safety investigations. Oversees and monitors projects to ensure work is completed
on time and within budget Works within the scope and budget assigned to the project and coordinates the progression of the job with USC and Detyens Shipyard Inc.
(DSI) project managers Reviews job schedules and complexity of projects to determine work priorities and assign appropriate staff to specific jobs/tasks Organizes, supervises, leads, and trains employees to complete projects within established guidelines and timeframe Maintains control of personnel/project staffing and may recommend disciplinary action to the VP of Production & Human Resources Manager Submits timesheets into payroll by the deadline Ensures safety policies are adhered to and compliance requirements are met Provides
project managers and support staff with project updates and other relevant information Implements inspection checklists OTHER DUTIES AND RESPONSIBILITIES: Responsible for production efficiency in the Charleston, SC area Manages and assigns personnel to all jobs at that location Manages and assigns equipment to all jobs at that location Manages QA support personnel and records at that location Reviews production schedules to manage overtime and personnel Approve all vacation time, sick days, etc.
for all superintendents, and foremen assigned to that location Ensures work scope variations, production delays, and emergent work scope is documented and properly compensated by working with program managers, superintendents, and estimating group Communicate daily with all active job managers and office personnel Explores and recommends new processes and equipment to improve the efficiency and capability of the company.
SKILLS, KNOWLEDGE, QUALIFICATIONS & EXPERIENCE: The ideal candidate will have relevant experience in the maritime industry regarding vessel preservation methods and coating systems. Minimum 5 years experience Advanced computer experience including high proficiency with Microsoft Office and Adobe Acrobat Programs. Proficient communication skills both oral and written.
Thorough, well-organized, systematic, and meticulous recordkeeping. Ability to effectively work with a variety of other people, especially other company personnel. Knowledge of NAVSEA Standard Items is a plus. Must have prior shipyard experience The ideal candidate would have project management, estimating, and production management experience Ability to generate, read, and update project schedules Our team members benefit from generous PTO and paid holidays; medical, dental and vision insurance; a 401K plan (100% match up to 4% of eligible compensation) and immediate 100% vesting; short- and long-term disability; and basic and supplemental life insurance.
About Company US Coatings, LLC (USC) specializes in providing interior tank coating, cleaning and surface preparation services for various marine vessels including cargo (advanced chemical linings), ballast and freshwater tanks. Additionally, USC is an applicator of advanced coatings and protective systems for marine hulls, decks, and superstructures. Founded in 2005, the company has established a strong reputation as a customer-focused, value-added service provider to the marine industry.
USC operates across the Gulf Coast, the Mississippi and Ohio River system, Great Lakes and the Mid-Atlantic serving multiple end-markets within the marine industry including transportation, logistics, tourism, leisure, commercial fishing, and the federal government. US Coatings is a wholly owned operating company of ASRC Industrial (AIS). AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE). EEO Statement: ASRC Industrial and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, interaction, interactionual orientation, gender identity, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law.
ASRC Industrial is an Equal Opportunity Employer.
recognized for their insurance defense for 30 years. The firm has over 150 attorneys that maintain a motivating and challenging work environment to meet everyone's potential. This law firm values and respects the diversity of their attorneys and legal staff and aim to represent clients at the highest quality of service.
With a focus in the litigation industry, they also monitor industry changes to ensure the client is always aware and prepared.
Completes video surveillance on identified individuals for the allotted amount of time and utilizes established investigative techniques to secure covert video footage• Performs other investigations such as securing recorded statements, scene inspections, activity checks and securing documents as assigned• Completes written notes on each case assignment• Submits all videotaped results, photographs, digital recordings and time sheets via e-mail to the assigning Coordinator by the next business day• Meets established deadlines and submits daily time sheets• Communicates with the assigning Coordinator with regularity.
Qualifications: Must Possess Valid State Driver's License Current Private
Investigator License Required Must be Dependable and able to meet Deadlines Must be a Self-Starter capable of working with Limited Supervision Must Possess Investigative Tools (Laptop, Video Cameras, Digital Recorder, etc.
) Must Possess Strong Writing and Verbal Communication Skills
pay of $25-$40, depending on experience. In addition, we offer a $3,000 sign-on bonus that is paid out during the first 6 months! You would also be eligible for excellent benefits such as paid vacations, a company truck, over time, sales opportunities, and opportunities for advancement!
Are you tired of living paycheck to paycheck? Are you a service technician looking for the right company to build a successful, long-term career with? Is customer satisfaction your number one motivator? If so, you may just be the perfect fit for our HVAC team! ABOUT NORTHPORT HEATING AND AIR CONDITIONING North Port Heating and Air Conditioning is a family-owned heating and air conditioning service provider
located in Jacksonville, Florida. We have made our company successful by building long-term relationships with our customers and offering them continued support even after the completion of our services.
Our company's philosophy is simple: Treat every customer with respect as if they were our only customer. Here at North Port, we understand that in order to maintain great relationships with our clients, we also have to maintain great relationships with our employees. In addition to competitive pay and benefits, we offer a positive work culture and opportunities for career development. This is why our employees love working with us! HVAC TECHNICIAN QUALIFICATIONS EPA certified A valid
driver's license and a clean driving record At least 2 years experience as an HVAC service technician Must have your own tools Have the willingness and ability to work occasional on-call shifts Must be able to meet the physical demands of the job including holding, carrying objects, and lifting- including heavy objects such as equipment up to 300 pounds Experience using hand tools and equipment such as ladders/extension ladders Comfortable working in extremely varying environment conditions (temperature, humidity, insects, animals, etc.
) Able to work in attics, crawlspaces, and under houses Are you always looking for opportunities to learn? Are you trustworthy and respectful of others and their personal property?
Are you prepared to set and achieve goals? Do you have good communication skills and the ability to express technical information in layman's terms? Do you work well independently and as part of a team? Are you a clean, organized, and efficient service technician? Do you take pride in your work? If so, you may be the HVAC Service Technician we are looking for! Apply today! with our initial 3-minute, mobile-friendly application! Location: 32207
doing what's right above all else? If so, please read on! This Helper / HVAC Technician position earns a competitive wage of $10.00 - $15.00/hour , depending on experience, plus overtime opportunities. You would also be eligible for great benefits including paid holidays, paid vacations, sick time, and advancement opportunities!
If this sounds like the right opportunity for you to join our league of HVAC superheroes, apply today! ABOUT NORTHPORT HEATING AND AIR CONDITIONING North Port Heating and Air Conditioning is a family-owned heating and air conditioning service provider located in Jacksonville, Florida. We have made our company successful by building long-term relationships with
our customers and offering them continued support even after the completion of our services. Our company's philosophy is simple: Treat every customer with respect as if they were our only customer.
Here at North Port, we understand that in order to maintain great relationships with our clients, we also have to maintain great relationships with our employees. In addition to competitive pay and benefits, we offer a positive work culture and opportunities for career development. This is why our employees love working with us! A DAY IN THE LIFE OF A HELPER / HVAC TECHNICIAN As a Helper / HVAC Technician, you get to go out in the field as a sidekick to our installers and technicians. As you
assist them, they mentor and train you on everything from how to talk with customers to how to properly install and service equipment.
You ask questions, observe, and emulate the values we adhere to here at North Port. Always happy to do what is asked of you, you learn to complete duct cleanings, organize our shop, complete pickups, handle returns, and run errands on your own. You are proud to play an essential part on this team and are considering a career in this skilled trade! QUALIFICATIONS FOR A HELPER / HVAC TECHNICIAN Super strength and agility (or at least the ability to lift up to 50 lbs. and work from heights) Shrinking powers and heatproof (or at least the ability to work in cramped areas such as crawl spaces and outside in a variety of weather conditions) Ability to use tools safely Valid driver's license and a good driving record (flying is not required, though it would be awesome) Ability to pass a background check (sorry, no secret identities allowed) Ability to pass a drug screen (this job requires that you stay laser-focused) Some experience is preferred, but we can train the right person.
Are you self-motivated and interested in a potential career in a skilled trade? Do you take pride in your work and have the motivation to continually improve your skills?
Are you respectful of others and their property? Do you thrive in a team environment? If we just described your superpowers, you might just be perfect for this Helper / HVAC Technician position! READY TO JOIN OUR TEAM? If you are ready to see if you have what it takes to succeed in this essential skilled trade, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 32207
for a full-time IT Support Technician (Cellular/Wireless) who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include: Provide superior customer service to internal and external clients making sure all users are equipped with technology to support company and customer's goals.
Act as a primary point of contact for incoming Helpdesk phone calls and emails related to Cellular/MI-FI Mobility, and VTC support. Support various customer software and hardware as needed, including working with third-party service providers to include Apple ABM, MS Intune (Used for Email Services), Blackberry
UEM (Legacy Apps for email services), VTC, and supporting customers with cellular OS 365 services. Responsible for Programming, issuing , maintaining records, and supporting Apple Phones, Apple IPADS, Blackberry devices and Verizon and ATT MIFI (Hotpots) Responsible for inventory and asset management of Cellular/Wireless devices.
Create and maintain accurate documentation to ensure correct procedures and licensing are followed Research best practices for applications. Maintain confidential information as needed Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance Escalate issues to Advanced Services and the Management team as appropriate Provide
basic Video Tele-Conference (VTC) support to NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity for the VTC and O365 MS Teams customers.
Assist with basic IT Tier 1 support when workload allows it. Required Knowledge, Skills and Abilities (KSA) 1-3 years' experience in Technical Support or equivalent experience. Familiar with Cellular and Wireless technologies including Apple, Blackberry, Verizon and ATT MIFI (Hot Spots), Smart Phone and Tablet applications including ABM, MS Intune (Used for Email Services), Blackberry UEM (Legacy Apps for email services). Excellent team and customer service skills, must be thorough, must have excellent communications skills, written and verbal Demonstrate initiative and be results oriented with flexibility and tenacity Demonstrate the ability to continuously adjust priorities to reflect changing circumstances Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Effective problem-solving skills and inherent decision-making ability Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager Desired KSA Support to cellular services including: Install and configure Android and IOS applications Install and configure MDM on cellular and wireless devices Provide basic Windows Server Systems Administration Hardware/Software troubleshooting Basic services including file permissions, account provisioning, O365 support, etc.
Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications Do D8570 IAT Level II (eg: Sec+), Minimum Clearance Secret Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Christi, TX. Job Description and Responsibilities ESM is looking for a full-time IA / IT Specialist who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include: IA Roles: Maintain the Certification & Accreditation and sustain the Authority to Operate (ATO) for two (2) Systems.
Evaluate and enforce Cybersecurity program/policies and ensures Confidentiality, Integrity, Availability, Non-Repudiation and Accountability (IAW Dowdiest 8500.1 series). Regularly interact with customer and/or functional group managers on Cybersecurity related matters. Perform security scans using ACAS to determine
potential points of weakness, recommending a course of action to correct deficiencies. Review IAVAs and determine relevance Update RMF configurations and artifacts in e MASS Work directly with Systems Administrators, the Configuration Manager, Network Administrators and Government personnel to coordinate IA activities.
IT Roles: Conduct quarterly travel to Key West, FL and Corpus Christi, TX to perform hands on IT support related specifically to security compliance actions (this is not a system sustainment/maintenance role). Maintain ACAS software and configurations Run vulnerability scans using ACAS Review STIG configurations Maintain patch compliance Perform remediation of servers and
workstations through patching and other configuration actions as required by STIG, ACAS scans, IAVAs.
Configure and validate secure systems and tests security products and systems to detect security weakness. Required Knowledge, Skills and Abilities (KSA) 2-5 years' experience in Technical Support or equivalent experience. Familiar with the following tools and processes: Do D Information Assurance and Certification and Accreditation Process (DIACAP) certification management and the transition Risk Management Framework (RMF). Information Assurance Vulnerability Alerts/Bulletins (IAVA/IAVB) patches Security Technical Information Guides (STIGS) and checklists Privacy Impact backssment (PIA) Joint Interoperability Test Exemption Request Procedures (JITC Waiver) Enterprise Mission Assurance Support Service (e MASS) Assured Compliance backssment System (ACAS) Excellent team skills, must be thorough, have excellent communications skills, written and verbal Demonstrate initiative and be results oriented with flexibility and tenacity Demonstrate the ability to continuously adjust priorities to reflect changing circumstances Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Effective problem-solving skills and inherent decision-making ability Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications Do D8570 IAT Level II (eg: Sec+), Windows Minimum Clearance Secret Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites Ability to travel.
ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
for a full-time IT Support Technician (Helpdesk/Desktop) who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include: Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
Act as a primary point of contact for incoming Helpdesk phone calls and emails Open and update Support Requests based on phone calls and emails Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors Provide
superior customer service Configure and deploy workstations and laptops Provide client locations with onsite support as necessary Create and maintain accurate documentation to ensure correct procedures and licensing are followed Create and remove new user and computer accounts within and outside of domain environments Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions.
Perform regularly scheduled maintenance on desktops, laptops, and servers. Scan and maintain machines for security purposes. Provide technical assistance for common application and hardware issues. Research best practices for applications.
Maintain confidential information as needed Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance Escalate issues to Advanced Services and the Management team as appropriate Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity.
Other duties and projects as assigned Required Knowledge, Skills and Abilities (KSA) 1-3 years' experience in Technical Support or equivalent experience. Excellent team skills, must be thorough, must have excellent communications skills, written and verbal Demonstrate initiative and be results oriented with flexibility and tenacity Demonstrate the ability to continuously adjust priorities to reflect changing circumstances Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Effective problem-solving skills and inherent decision-making ability Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager Desired KSA Support to cellular services including: Install and configure Android and IOS OS's Install and configure MDM on cellular and wireless devices Provide basic Windows Server Systems Administration Hardware/Software troubleshooting Basic services including file permissions, account provisioning, etc.
Provide basic support to Audio Visual systems including Video Wall. Conduct monthly connectivity testing of BGAN Satellite Terminals Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications Do D8570 IAT Level II (eg: Sec+), Windows Minimum Clearance Secret Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
candidates will be responsible for creating accurate interaction notes within the call dispositioning system. EXPECTATIONS Assist customers with resolving loss of internet connectivity and quality of service issues (Wi-Fi & Wired devices), cable television issues, equipment provisioning issues, and issues related to phone service (e.
g. loss of dial tone, quality of service, telephone number porting). Ability to drive customer issue(s) to resolution during the initial customer interaction. Demonstrates the ability to manipulate multiple tools effectively and efficiently (e. g. Knowledge base, various tools that assist with issue diagnosis/resolution) Based on the customers wants and needs,
acts as a product consultant, articulating appropriate product solutions, features and benefits. Demonstrate awareness of company policies and procedures, utilizes sound judgment, and remains within scope of support.
Follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII). Must be able to work in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations, to manage, negotiate with, and diffuse angry or upset customers. Demonstrates the ability and takes ownership to achieve established goals and performance metrics. Comfortable adapting to policy and/or procedural
changes that are communicated via instructor lead training, virtual training, e-mail, and/or verbally via team huddles.
Interacts with customers via telephone Must be able to wear telephone headset and manipulate objects such as keyboard and mouse for extended periods of time. QUALIFICATIONS High School Diploma or equivalent Proficient in Microsoft Windows & Mac OS Technical aptitude as it pertains to navigating multiple windows of information 1+ years of customer service experience in a performance managed environment that is technology focused with high volume troubleshooting via phone Strong typing and oral communication skills Regular and prompt attendance during training and scheduled shifts Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business.
Winning ATTITUDE and DRIVE FOR SUCCESS, a must! BENEFITS & TIME OFF Excellent base wage Daily / Weekly / Monthly Contests and Prizes Scholarship Opportunities Performance Bonus Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Paid Holidays Reduced or Flexible Hours Family Medical Leave PERKS & DISCOUNTS Employee Discounts Company Social Events On the Job & Continuation Training Professional Development/Advancement Opportunities Volunteer Assistance Program Referral Programs Tons of food and snacks Charity events Casual dress code Tiered promotional opportunities based on performance Individual and Team recognition WHY FOCUS Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way.
Apply at /careers or stop by a local office to day!
for a full-time IT Support Technician (Helpdesk/Desktop) who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include: Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
Act as a primary point of contact for incoming Helpdesk phone calls and emails Open and update Support Requests based on phone calls and emails Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors Provide
superior customer service Configure and deploy workstations and laptops Provide client locations with onsite support as necessary Create and maintain accurate documentation to ensure correct procedures and licensing are followed Create and remove new user and computer accounts within and outside of domain environments Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions.
Perform regularly scheduled maintenance on desktops, laptops, and servers. Scan and maintain machines for security purposes. Provide technical assistance for common application and hardware issues. Research best practices for applications.
Maintain confidential information as needed Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance Escalate issues to Advanced Services and the Management team as appropriate Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity.
Other duties and projects as assigned Required Knowledge, Skills and Abilities (KSA) 4+ years' experience in Technical Support or equivalent experience. Excellent team skills, must be thorough, must have excellent communications skills, written and verbal Demonstrate initiative and be results oriented with flexibility and tenacity Demonstrate the ability to continuously adjust priorities to reflect changing circumstances Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Effective problem-solving skills and inherent decision-making ability Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager Desired KSA Support to cellular services including: Install and configure Android and IOS OS's Install and configure MDM on cellular and wireless devices Provide basic Windows Server Systems Administration Hardware/Software troubleshooting Basic services including file permissions, account provisioning, etc.
Provide basic support to Audio Visual systems including Video Wall. Conduct monthly connectivity testing of BGAN Satellite Terminals Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications Do D8570 IAT Level II (eg: Sec+), Windows Minimum Clearance Secret Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
for customer service and hospitality. If you are looking for a fun and enjoyable environment to work in, applicants are asked to attach a resume and a brief description of why they would be a great fit. Our team members' role is critical in fulfilling the mission of meeting and exceeding the expectations of our members and their guests in a prompt, efficient, and pleasant manner.
Dining Venues Beach Club Topsider Lounge Beach Club Oasis Deck & Bar Beach Club Ocean's Edge Dining Room Beach Club Living Room Bar Beach Club Pavilion & Sandbar Bistro Clubhouse Sawgrass Pub Clubhouse Inn-Between Clubhouse Sawgrass Event Space Qualifications: Must understand Service Culture and maintaining successful
Member Experience. Good Customer Service aptitude and willing to go the extra mile in satisfying members Must be at least 18 years of age or older Experience preferred; Minimum two (2) years hospitality experience.
Seven-day operation, Open availability preferred, bi-weekly pay. Able to work flexible hours including nights, weekends, and holidays. We require all employees to work a minimum of three shifts per week Must be professional in appearance and mannerisms Time Management, Customer Service, and Good Sportsmanship are key attributes Knowledge in Wine, Beer, Liquor is a plus All positions start at part-time with the possibility of full-time status. Partial uniforms, holiday bonus, referral bonuses, scholarship opportunities, double pay on holidays, free lunch provided, and 401k employer match