members recognize the importance of Helping People Afford Life and it is at the heart of what we do. A Day In the Life as a Lead Teller The primary role of a Lead Teller (non-exempt, Grade 7) at Mid South Community FCU is to assist members by offering products and services that would improve the members' financial lives.
As a Lead Teller, you will be handling financial transactions, resolving members' problems, and answering questions that cover the Mid South spectrum of products and services. Also, you would process financial transactions, sell monetary instruments, and educate members on the features and benefits of Mid South's products and services. What Are We Looking For? If you
have worked in a cash-handing or customer/member-facing role that requires a high level of accuracy and attention to detail, this position may be perfect for you!
In an ever-changing world of banking, we are looking for someone who is adaptable to change and willing to see a task through from beginning to end. Additionally, we are looking for a person who is able to effectively balance priorities, while maintaining a level of high professionalism and courtesy to all members. Experience : Five or more years of similar or related experience. History of satisfactory performance and behavior. Ability to train other Tellers (on the job training). Ability to function as backup vault custodian.
Demonstrated ability to handle complex inquiries and issues successfully.
Education : A high school education or GED. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. How is the Work Schedule? The Lead Teller position is a full time role, working typically 40 hours weekly. There is a Saturday morning rotation for each person in the branch. For this rotation, one person in the branch would be scheduled to work during our open hours of 9 AM to 12 PM on Saturday, and would work a half-day during that week prior.
Are You Ready to Join Our Team? Our recruiting cycle includes reviewing all applications, conducting phone interviews, and conducting face-to-face interviews. Once we review your application and resume, you will be contacted by phone if you are selected to move forward in our hiring process. We will reach out to every applicant once the position is filled to inform you of the status of the position. Note: This position has been posted for both internal and external applicants - meaning that current employees are eligible for this opportunity as well.
If this position is filled internally, all external applicants will be notified, stating that fact. Additional Notes This position description is not all inclusive. The person hired for this role will be required to perform other duties as deemed necessary. All external employment offers are subject to the satisfactory completion of reference, credit, drug, alcohol, and background checks. POSTED 04/19/2023 Job Posted by Applicant Pro
and Basic Duties: 1. Handle a variety of transactions using own count money, and cross sell bank services. Exercise independent judgment with close supervision. Refer questionable transactions to Head Teller. Receive commercial and individual checking and savings deposits, verify cash and endorsements and issue receipts.
Cash checks, verify endorsement, validity and availability of funds. Pay savings withdrawals after verifying balance and signature. Accept payments (i. e. installment loan, charge card, personal line of credit, etc. ) Maintain accurate records of official checks and bonds. Work night drop bags and mail receipts, process all mail envelopes. Sell official checks Redeem
bonds and bond coupons upon desk approval. Retain custody of operating cash. Prepare change orders for customers. Assist with answering telephones. Sell and cross-sell bank services.
2. Attends to the needs of customers and prospective customers on banking matters. Recommends, explains, and opens new deposit accounts for customers. Opens and closes safety deposit boxes. Maintains confidentiality of customer accounts. Handles customer complaints related to the Banks services, explains service charges, and follows through on misdirected items or errors. Researches and resolves customer problems by serving as a liaison between the customer and the appropriate bank area. Answers inquiries
and provides information on various accounts, loan balances, and other banking services.
Ensures on-going sales, service, and product knowledge, training and self-development. 3. Provides notary public service. 4. Perform a variety of related clerical functions such as: sorting, counting, and wrapping currency and coins, verify straps, maintain records of transactions, balance deposits and cash drawers. 5. Know the procedures for using the on-line computer terminal system and understand how the entry of date affects not only the individual accounts but the entire system. 6. Serve customers in a cordial manner to encourage satisfaction with service. 7. Perform a variety of miscellaneous duties to assist with the work of the department (i.
e. 24 Hour Banking and night deposit). 8. Comply with all federal and state laws and regulations. 9. Adheres to limited transaction limits. 10. Complies with all bank and personnel policies and procedures. 11. Complete periodic training provided and/or required by Colony. 12. Other duties as assigned. Qualifications: Education: 1. A high school diploma or equivalent. 2. Successful completion of Teller school provided by Colony. Experience: 1. Previous teller experience required. 2. Previous banking experience - preferred.
Knowledge: 1. A thorough knowledge of teller procedures or general bank operations. 2. Understand bank policies and procedures. 3. Have a thorough knowledge of bank products and services. 4. Have the ability to effectively handle all routine and complex transactions at the branch. 5. Knowledge of up-to-date loan compliance policies and procedures. Skills/Abilities: 1. General clerical and math skills. 2. Must present a professional image in dealing with customers, interdepartmental and external representatives. 3. Perform duties with considerable speed and accuracy. 4. Sales and service skills; demonstrated ability to positively persuade customers and to identify and satisfy their needs.
5. Ability to coordinate a high level of activities in a variety of conditions. 6. High degree of accuracy and attention to detail. 7. Ability to handle information of confident nature. 8. Ability to adhere to deadlines and tight schedules. 9. Ability to use various office equipment, including, computer, e-mail, internet, Excel, and Microsoft Word. 10. Have a high degree of interpersonal skills, attitude, judgment, communication and the ability to effectively interact with customers and employees.
11. Ability to exercise personal and professional responsibility and work with limited direction. 12. Demonstrate a Team attitude at all times. Equal Opportunity Employer / Minorities / Females / Disables / Veterans / Drug Free Workplace
