card payments, process checking and savings account withdrawals. Cash Checks Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary. Balance cash drawer in accordance with Bank procedures and regulations.
Process credit card cash advances. Assist in ordering, receiving, verifying, and distributing cash. Answer customer inquiries and refer customers to the proper personnel for issues that cannot be resolved at the teller line. Provide additional products including Official Checks, Money Orders and redemption of savings bonds May be responsible for bank opening and/or closing. Maintains the highest level of confidentiality with
all information obtained. Promotes the bank’s products and services. Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.
Meet expectations for attendance & punctuality. Contribute to the fulfillment of department and company objectives and goals. Comply with all department and company policies, procedures and regulations. Other duties as assigned. Competencies Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. Mathematical skills. Strong communication & organizational skills. Detail oriented, high degree of accuracy. Competence
with computers, telephone, 10-key calculator and other office machinery.
Ability to work in a fast-paced environment & under pressure as needed. The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions. Work environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines. The noise level in the work environment is usually moderate.
Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear; and stand and walk. The employee frequently is required to use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Travel required Travel within 50 miles from your assigned location may be necessary on occasion. Saturday Banking Would be required to work a rotating Saturday schedule either in New Iberia and/or Broussard. GOOD CREDIT IS A MUST CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
receiving loan payments, and cashing checks Balancing and filling the ATM and Teller Cash Dispenser/Recycling Machines Processing bulk coin deposited with the Bank Processing address changes and collecting safe deposit box rental payments Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed Comply and stay up-to-date with applicable laws and regulations Promote strong customer interactions, build relationships and participate in cross-selling, and offer new products and services Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery Actively contribute to meet the
branch business goals, as well as individual sales and customer service goals Accurately close out the teller terminal Other duties, as assigned Educational and Experience Requirements: High School Diploma or equivalent required Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals Demonstrated ability to use a calculator and a computer Ability to use Microsoft Office products Experience with financial institution software systems preferred Cash handling, customer service, and/or sales experience preferred Ability to stand for long periods of time Banking Experience Preferred Skills Requirements: Excellent verbal and written communication
skills Excellent math skills Trustworthiness and the ability to act with integrity Thorough understanding of customer service Ability to remain professional and composed under pressure Supervisory Responsibility: No Supervisory Responsibility Physical Demands Standing for long periods of time Walking Sitting Lifting up to 25 pounds Carrying up to 25 pounds Pushing Pulling Stooping Kneeling Crouching Reaching Handling Grasping Feeling Talking Hearing Repetitive Motions Eye/Hand/Foot coordination Environmental Conditions Office setting Physical Strength Requirements: Light to Medium Work The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
