requirements. This position administers all member related ancillary loan products that are used for protection purposes. In addition, the credit union receives non-interest income from the sale of these products, thereby adding to our net income and aides in preventing residual balance charge-offs.
Directly supervises Loan Servicing Specialists. Manager monitors aspects of all loan products held in Nuvision portfolio and loans serviced by third parties. Manager monitors activities on member loans, payment postings and corrections. The Manager encourages teamwork, communication, innovative ideas and positive attitudes. In addition to ensuring consistency and accuracy in the work produced
in the department, this helps to deliver our promise to our members to help them exceed their financial expectations. Responsibilities: Manages the maintenance of all member protection programs; such us Guaranteed Asset Protection, Mechanical Repair Coverage, and Debt Protection.
Manage the followup of all HELOC and 2nd Mortgage Flood and Hazard Insurance coverage. Respond to and resolve member calls and issues escalated from staff. Works directly with subservicer for VISA loans and monitors the compliance aspects of third-party venders. Review monthly transactions reports for compliance and risk purposes for accuracy Assist VP by participating in the recruitment and selection
of staff and recommending promotions and transfers Coach, mentor, and motivate staff consistent with Credit Union human resource policies.
Address performance issues and disciplinary action as needed. Determine and establish department and employee goals and monitor individual and department progress toward goal attainment. Organize and coordinate workload and deadlines for assigned staff. Provide direction and oversight of work performed. Manage and coordinate activities according to established policies and procedures. Administer personnel policy in a consistent manner throughout the department. Conduct and/or supervise staff training and cross training on all aspects of Loan and Insurance Servicing.
Conducts monthly one-on-ones with staff. Completes and delivers annual Performance Appraisals. Develop and monitor pertinent loan reports and maintain appropriate logs to track and/or audit all loan corrections, home equity (HELOC) rate changes and/or research processes. Signs off on all applicable general ledger account reports. Assist with sub-servicer on payment and member related issues when needed. Oversee Loan File Maintenance (LFM) Report. Ensure reviews of LFM reports meet or exceed established time limits. Respond to LFM reviews returned for additional information.
Answer questions, as well as working with the Compliance team and train staff as needed. Recommend, communicate, and implement department operating policies, procedures, protocols, and guidelines. Develop and implement controls to ensure consistency and accuracy. Monitor internal systems and processes to ensure that all procedures are consistent with the Credit Union’s objectives for quality control. Evaluate and implement new forms, processes, and procedures to streamline lending support operations and improve efficiencies. Contributes to and updates procedures for processes as needed.
Manages staff and/or provides back-up support when necessary, in the processing of demands for payoff, subordination agreements and substitutions of trustee, full reconveyances, claim payments, loan corrections. Ability to make corrections, adjustments, etc. to members’ accounts when needed after financial impact review. In addition to Skip-a-Pay, monthly Charge-Off reports, Loan Modifications, daily transactions reports, member loan adjustment reports, and negative income/loan transaction reports, etc Leads merger workstreams and works with business partners to successfully implement products and services to enhance value and income to the credit union’s portfolio Provides assistance for data file checking and testing changes and/or additions to loan products.
Assumes full responsibility for and represents the Loan and Insurance Servicing Department in the absence of the department VP. Stays current and informed of all regulatory compliance changes. Supports and participates in continuous improvement activities Represents the Credit Union in a positive and professional manner. Maintains member, team member and other sensitive information with confidentiality Treats co-worker and members with respect Supports member relations and evens that promote member centric experiences Other related duties as assigned Qualifications: 3+ years of progressively responsible experience in Financial Services industry consumer loan operations, Loan Servicing, Insurance products including 2+ years supervisory experience.
Strong working knowledge of Consumer loan products, policies, procedures, and delivery methods. Thorough knowledge of Consumer Loan Servicing regulations Excellent verbal, interpersonal, listening, and written communication skills Demonstrates sound judgment, tact, diplomacy, and strong customer service skills Proficient in Microsoft Office Applications (Outlooks, Word, and Excel) Demonstrates ability to work effectively on cross-functional teams.
Strong management skills and effective team building and demonstrate ability to empower, coach and mentor a diverse work group Tolerance for time pressure deadlines and the ability to manage a large volume of work and multiple priorities with no direct supervision Education: 2-year degree or equivalent work experience Current California Life, Property and Casualty Insurance Licenses Website: /careers Pay scale by applicable geographic location: Southern California: $76,019.33 - $95,024.16 Alaska: $79,073.68 - $98,842.10 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc.
California Employee Privacy Notice: /disclosures/ccpa/ Benefits: Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off Training Provided Tuition Reimbursement Covid-19 Precaution(s): Remote Interview Process (some positions vary) In-Person Interview required for Front-Line Positions Social Distancing and Mask Guidelines in place
