integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you!
Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support
style to service our membership. After six months in-office, you’ll have the opportunity to work in a hybrid model where you can work from home 2 days a week.
The actual onsite days are settled between each employee and their manager. Colorado Springs candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. The Opportunity
We are currently seeking dedicated customer service professionals to work in our Colorado Springs office location.
Work schedules will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Our Insurance Customer Service Representatives work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i. e. inbound phone calls, email, chat, social media, etc. ) to provide adequate coverage and advice to help ensure members’ financial security.
What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provides complete and accurate advice and solutions, including products and services.
Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer: Compensation: USAA has an effective process for backssing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $45,010.00 - $68,290.00.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, or status as a protected veteran. For more details: jobs-search. org/finance_monument-c426739/customer-service-insurance-signing-bonus-monument_i1969966956
our commitment to creating environments and services to promote our residents aging well and remaining active doing the things they love and enjoy. Each community is designed to create a purposeful life and engaging life experiences. We offer you competitive pay, a great benefits package, opportunities for growth and an engaging culture.
Join our team today! The primary responsibility of the Resident Assistant position is to meet the daily personal care needs of residents with professionalism, dignity and respect following the current federal, state and local standards, guidelines and regulations that govern assisted living communities. You are entrusted to ensure that the highest degree
of quality care can be provided to our residents at all times. KEY RESPONSIBILITIES: Resident Care Duties : Provide assistance with activities of daily living (ADLs) such as grooming, bathing and dressing, as requested by residents or directed by supervisor.
Attends to the personal care needs of residents in a timely manner. Regularly review, follow, and adhere to residents' service plans. Document and report care provided and resident observations. Perform vital signs and heights and weights. Respond to emergency calls in a timely manner. Monitors the safety and well-being of residents. Reports changes in resident status, health or otherwise to supervisor. Demonstrate knowledge of infection
control and universal precautions. Provide information, encourage, and participate with residents in activity focused programs.
May be asked to provide assistance to residents in Assisted Living and/or Memory Care. Relationship Duties: Deal tactfully when personnel, residents, family members, visitors, government agencies/personnel and the general public. Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors. Relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the community. Department Duties : Attends, participates and contributes to monthly staff meetings addressing resident, departmental and community needs.
Responsible for cleaning common areas, occupied and vacant apartments, and perform laundry services in accordance with Community policies and procedures. Not pose a direct threat to the health or safety of other individuals in the workplace. Perform all other duties as assigned. SKILLS & KNOWLEDGE: Effectively communicate in the English language and follow written and verbal instructions. High School diploma or GED (preferred). EXPERIENCE: 6-months experience in a senior living community (preferred) LICENSE/CERTIFICATIONS: Valid Adult Basic First Aid and CPR Certification (preferred).
PHYSICAL DEMANDS: Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met. Must be able to push, pull, move, and /or lift a minimum of 25# to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet. May be necessary to assist in the evacuation of residents during emergency situations. WORK ENVIRONMENT: Moves intermittently during working hours. Is subject to frequent interruptions.
Is involved with residents, personnel, visitors, government agencies/personnel, etc. under all conditions and circumstances. Is subject to hostile and emotionally upset residents, family members, etc. Works beyond normal duty hours, on weekends, and in other positions temporarily, when necessary. Is subject to call back during emergency conditions (e. g. severe weather, evacuation, post-disaster, etc. ). Is subject to injury from falls, burns from equipment, odors, etc. through out the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
Is subject to exposure to infectious waste, diseases, conditions, etc. including TB and the AIDS and Hepatitis B viruses. May be subject to the handling of and exposure to hazardous chemicals. ACCEPTANCE STATEMENT The above reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
reflects our commitment to creating environments and services to promote our residents aging well and remaining active doing the things they love and enjoy. Each community is designed to create a purposeful life and engaging life experiences. We offer you competitive pay, a great benefits package, opportunities for growth and an engaging culture.
Join our team today! The primary responsibility of your job position is to provide assistance in all food functions following the current federal, state and local standards, guidelines and regulations that govern long term care and assisted living facilities. You are entrusted to follow established policies and procedures as directed by the Food
and Nutrition Services Manager in order to assist in food preparation, serve a well-balanced meal and maintain a clean and sanitary dining hall. KEY RESPONSIBILITIES: Assist cook in preparing meals that are palatable and appetizing in accordance with established portion control procedures.
Set up and deliver meal trays, food carts, etc. to designated areas. Assist in checking diet trays before distribution. Serve food in dining room as instructed. Ensure that food and supplies for the next meal are readily available. Assist in cleaning and sanitizing work areas, equipment and floors, dishes and utensils. Remove food trays from carts, dining rooms, etc. Perform dishwashing/cleaning procedures.
Distribute and collect menus as necessary. Prepare and deliver snacks as instructed.
Carry out garbage and keep work areas clean, dry and free of hazardous equipment. Wear protective clothing and equipment when handling infectious waste and/or blood/body fluids. Adheres to dress and jewelry requirements per health code regulations Assist/direct daily or scheduled cleaning duties in accordance with established policies and procedures. Attend and participate in facility mandatory in-service training programs as scheduled. Participate and assist in departmental studies and projects as assigned or that may become necessary. Maintain confidentiality of all pertinent resident care information including protected health information.
Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors. Must maintain the care and use of supplies, equipment, the appearance of work areas, and perform regular inspections of food service areas for sanitation, order, safety, and proper performance of assigned duties. Perform all other duties as requested TALENT: Relationship Building Have a caring attitude and sincere interest in others Demonstrate friendliness and enthusiasm Build relationships with all types of people Influencing Communicate effectively Executing Self-directed Ability to organize and prioritize Ability to exercise judgment and display understanding Detail oriented and follow through Strategic Thinking Solve problems effectively Creative in coming up with options and variety Curiosity and desire to learn SKILLS AND KNOWLEDGE: Google and Microsoft operating system platforms Administrative and clerical procedures; customer service EDUCATION AND EXPERIENCE: Must possess, as a minimum, an 8 th grade education On-the-job training provided JOB TRAINING: How long it usually takes to completely perform this job when the incumbent has the minimum knowledge, skills, ability, work experience and/or education: up to 3 months WORK ENVIRONMENT: Works in well-lighted/ventilated areas.
Atmosphere is warm and noisy for cooking Moves intermittently during working hours Is subject to frequent interruptions Is involved with residents, personnel, visitors, government agencies/personnel, etc. under all conditions and circumstances Is subject to hostile and emotionally upset residents, family members, etc Communicates with the medical staff, nursing staff, and other department supervisors Works beyond normal duty hours, on weekends, and in other positions temporarily, when necessary Is subject to call back during emergency conditions (e.
g. severe weather, evacuation, post-disaster, etc. ) Attends and participates in continuing educational programs Is subject to injury from falls, burns from equipment, odors, etc. throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants Is subject to exposure to infectious waste, diseases, conditions, etc. including TB and the AIDS and Hepatitis B viruses Maintains a liaison with other department directors to adequately plan for food services/activities May be subject to the handling of and exposure to hazardous chemicals PHYSICAL AND SENSORY REQUIREMENTS: Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility Must meet the general health requirements set forth by the policies of this facility, which include a mental and physical examination Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met Must be able to taste and smell food to determine quality and palatable Must be able to push, pull, move, and /or lift a minimum of 50 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet May be necessary to assist in the evacuation of residents during emergency situations OTHER: Classification: non-exempt We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled.
COVID Vaccine Required It must be understood that this job description in no way states or implies that these are the only duties you will be required to perform.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. ACCEPTANCE STATEMENT The above reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
