event in between. The People Services team is undergoing a reimagining of operating models, processes, and tools to create positive employee and candidate experiences at scale, while operating efficiently and with compliance. This is a nascent opportunity for a leader to create a vision and invent the future, including Tier 0 self-service, Tier 1 customer channels, and Tier 2+ back-office operations.
Position is based in San Jose and hybrid 2x a week in office. Key Responsibilities: Own the vision, strategy, and roadmap for People Services to deliver frustration-free candidate and employee experiences, with optimal cost efficiency and compliance. Build and grow an agile team culture through
global standard, but locally-relevant process, systems, and structure. Partner with People and Culture Leadership to ensure the Services team is enabling business strategy with quality and scale.
Identify and implement opportunities for shared services. Work across People Operations Leadership, IT, and Finance on continuous improvement programs, new service and system launches. Contribute to projects by advocating for service-related business requirements, performing robust user acceptance testing, and owning relevant change management plans. Provide analytics on service health, with robust intelligence and insights. Use data to make high-quality business decisions. Secure personal and
company data with formal data access and protection processes.
Qualifications 12+ years’ experience in HR operations, 8+ years’ experience leading teams. Fluent in both technology and business processes. Able to design optimal service delivery through technology and operations. Obsessed with customer experience, and delivering the appropriate channel for each use case. Anticipates customer needs and delights customers by delivering solutions proactively. Excellent business, leadership, and HR acumen, comfortable navigating ambiguity and ability to thrive in a rapidly changing, fast-paced environment. Strong quantitative and qualitative analytical skills to grasp complexities and perceive relationships among problems and issues.
Ability to dive deep. Proven track record of managing cross-functional partnerships, (ie, business leadership up to C-suite, IT, Finance, Legal, and HR). Ability to manage a portfolio of projects in a fast-paced environment, adapting to shifting priorities. Exceptional communication instincts & practices that keep stakeholders informed and included. #LI-NT5 What You Can Expect From Us: An environment where you will be working on cutting edge technologies and architectures A fun, passionate and collaborative workplace Competitive salary and benefits, including equity Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. Additional information about Zscaler (NASDAQ: ZS ) is available at . Zscaler is proud to be an equal opportunity and affirmative action employer.
We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction (including pregnancy or related medical conditions), age, national origin, interactionual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
If you need support, please contact us by sending an email xyz X@. This email address is used specifically for accommodation requests only, and resumes, CVs, or questions other than accommodations will not be replied to or accepted. J-18808-Ljbffr For more details: jobs-search. org/director_california-c437517/director-people-services-california_i1969981445
