appropriate support groups for resolution while setting End User expectations during the initial interaction.
Create tickets and document all activities in ticket system (Service Now) in line with our quality standards. Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams.
Research and resolve more complex Field/Scientific application and business process issues. Identify trends where applicable. Provide follow-up and status update inquiries to End Users on your open ticket queue and ensure every effort is made to meet SLA's. Utilize Knowledgebase to address End User inquiries and create Knowledgebase draft articles to address knowledge gaps. Participate
in application testing, upgrades and deployment, and internal Service Desk projects as needed. Adhere to all Service Desk processes and procedures. Drive quality, process improvement and innovation to optimize service delivery.
Must Have List: Bilingual (Fluent in English and Spanish). Candidate must be able to speak and write in Spanish. Minimum of 2 years IT Help Desk experience. Experience with call center telephony and ticket system software such as Service Now. Experience supporting applications running on Windows operating system. Flexibility for working hours (Any shift between 7am thru 7PM Monday - Friday) Bachelor's degree preferred but HS Diploma with equivalent experience
will be considered. What you get to do every day: Handle incoming inquiries (calls, chats, tickets) and/or redirect inquiries, if necessary, to appropriate support groups for resolution while setting End User expectations during the initial interaction.
Create tickets and document all activities in ticket system (Service Now) in line with our quality standards. Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams. Research and resolve more complex Field/Scientific application and business process issues. Identify trends where applicable. Provide follow-up and status update inquiries to End Users on your open ticket queue and ensure every effort is made to meet SLA's.
Utilize Knowledgebase to address End User inquiries and create Knowledgebase draft articles to address knowledge gaps. Participate in application testing, upgrades and deployment, and internal Service Desk projects as needed. Adhere to all Service Desk processes and procedures. Drive quality, process improvement and innovation to optimize service delivery. Qualifications & Experience Multi-Lingual effective and fluent communication in English and Spanish. Minimum High School Diploma; preferred Bachelor's Degree. Basic understanding of ITIL Framework and IT Service Management.
Excellent Customer service skills. Ability to diagnose and troubleshoot complex problems and work to a resolution. Ability to explain technical information to End Users with effective verbal and written communication. Ability to troubleshoot basic hardware issues, peripherals and other devices. Ability to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly. Basic Knowledge of Microsoft Windows, Office 365, Outlook and hardware/i Pad support. Prior related work experience in a technical support environment, and/or Service Desk environment preferred (including tools, processes, and methodologies, Telephony systems and Service Now etc.
). Some knowledge and experience using Apple products and technologies, including i Phone and i Pad devices. Experience with Application Support preferred. In addition, candidates must: o Have flexibility for working hours (any shift between 7am thru 7pm Monday-Friday) o Be able to work from the office at least 50% of the time (candidates must have a reliable home broadband connection when working from home). o Expect to work on Company Holidays as needed.
Vinay Bhatiya Associate- Recruitment PAY RANGE AND BENEFITS: Pay Range: $22.00 - $24.00 per hour Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & shop coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) Clearly Rated Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website : / Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.
Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, interaction, age, physical or mental disability, veteran status, marital status, domestic partner status, interactionual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.
If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-xyz X. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.
Innova Solutions (Hire Genics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U. S. C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy. PDN-9ae5d4fc-d166-4358-b3c9-8a2f430e7c28
for an Office Assistant for our Tigress Marine division. Duties and Responsibilites include: Answering calls from Customers regarding Tigress products Taking orders from Customers over the phone Retrieving orders from various online systems and entering them into our internal sales system Making outgoing calls to follow up with customers regarding past and potential future orders Assist with packaging of smaller products to be distributed to customers Other duties as assigned Qualifications: High School diploma or equivalent Experience in sport fishing and boating industry preferred but not required Must be experienced in Excel Ability to organize, plan and prioritize, and be detail oriented Eastern Metal Supply is a Drug Free Workplace and an Equal Opportunity Employer.
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with management assistance. Participate in team meetings and training sessions as well as seek out knowledge sharing within the team. Manage all severity and some escalated issues within guidelines; Accountable for representing customer expectations and communicating to proper internal resources.
Utilize automated technology and instrumentation to diagnose, document, and resolve customer issues. Engage in connected sessions with customers as necessary to work/resolve customer situations. Promote, train, and instruct customers on the use of Oracle tools and processes. Work with senior-level engineers to identify, log and work on bug-related issues with Development. Create/modify/review
just-in-time articles within knowledge management tools. Network across teams within your competency to gain visibility within the organization. Participate in the system administration and maintenance of support workstations.
Take action when observing internal system issues by engaging appropriate resources. Provide the highest level of customer service by taking ownership of the issue and holding yourself accountable for the service provided. An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with
integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before. Oracle is an Equal Employment Opportunity Employer .
All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, interactionual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer PDN-9ae5dab1-4adff-b23e505c1499
