Customer Service Jobs in Auburn, IN

Us Schust is part of the Scheuch Group and is a family-owned business with headquarters in Austria. We've been engineering innovative air and environmental technology for industrial applications for more than 50 years across the globe. Whether the solutions involve the extraction, dedusting, conveying, flue gas purification or plant manufacturing, Schust is a leading expert in a variety of industries offering its customers application-specific, high-quality solutions to their air and environmental technology issues.

Something About the Position The Field Service Technician (FST) will interact with customers, other FST, engineering, fabrication and installation team members. This position

combines both field and office tasks to insure new and existing customers receive the proper support needed to backss and maintain their Air Pollution Control (APC) systems as required by regulatory and production demands.

The FST will often be the first person of contact and will help identify improvement projects, expansion projects, and uphold continued relationships for our technical services offered. Here's a sampling of what you might encounter on an average day, but as with any other business, our needs evolve daily. Basic troubleshooting, installation, maintenance and repair on designated equipment and APC systems as required by process and design. Completing Preventative Maintenance

and field modifications required within the work order to be performed.

Identifying, ordering, and managing repair parts which required for the operation of the APC equipment. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal schedules, field notes to be utilized for reports and communication to the customer. Continuously update service records in a timely manner to ensure proper completion and follow up as required. Maintaining routine communication with customers to ensure resolution and proper follow-up, assuring we have completed and documented the tasks required. Maintaining tools and test equipment and ensuring they are properly calibrated and in good working condition.

Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales when called upon. Working as a member of the national team to provide efficient service delivery to all accounts within assigned area. Skills You Need to Bring With You From a technical perspective, our ideal candidate will bring the following skills & experience with them: Critical thinking and problem solving. Strong oral and written communications skills. Ability to communicate fluently with the customers and should possess good customer service skills.

Ability to interpret technical issues through the non-technical description provided by their customers. Ability to troubleshoot, test, repair and service Air Pollution Control Systems Project Management skills. Project Management training or supervision experience preferred. Logical skills and ability to prioritize tasks, such as urgency, and/or site safety conditions that require prompt attention. Familiarity with mobile test tools and application of applied math to confirm values of data taken. Familiarity with rules, regulations, best practices and performance standards in industrial construction and air emissions industry.

Ability to work independently, or as part of a team, to meet customer and contract requirements. Knowledge of Microsoft programs: word, excel, etc. Must be able to lift/carry up to 65 lbs. climb, and meet necessary physical capacity to work in a heavy industrial environment. Ability to travel. The assignments will vary from 1 to 5+ days and will require overnight stays and involve travel by driving or flying to the location. High school diploma or GED equivalent required. BS degree in Engineering or relevant trade licensing, certificates, industrial accreditations and work experience within the APC industry, preferred.

Something About our Team We're a collaborative group, getting things done together and enjoy working with each other. Fit is really important to us. We're a group of down to earth people who roll up our sleeves to get the job done; whoever comes to join us should have that same mindset, a sense of humor, a strong work ethic and a ton of self-motivation and energy. Your Care Package We offer a really competitive compensation package, great benefits and the opportunity to progress with us.

If you're interested in learning more, we'd like to hear from you. Hit the apply button, send along your resume for consideration. We're looking forward to hearing from you. Job Posted by Applicant Pro