to search for, check out, place holds, and discharge materials for library patrons. Registers patrons for new library cards. Accurately enters data and updates patron records. Calculates and receives fines and fees. Proactively greets and welcomes patrons to the library.
Carries out and explains circulation policies and procedures to customers. Resolves problems and concerns in a positive manner which promotes and reflects exceptional customer service practices. Actively promotes library services and programs to the community. Recommends and reviews books and other library materials through various media outlets, including the CCPL website. Responds to patron questions by phone
and in person. Empties book drops. Processes and sorts incoming and outgoing deliveries. Shelves materials and keeps shelves in order. Responsible for interacting with outside organizations throughout the meeting room reservation process.
Ensures prompt access to the meeting room and provides basic assistance to the organizer. Assists customers with photocopying, printing, and self-check machines. Presents and promotes a positive image of library and staff. Contributes to staff morale by projecting a positive attitude. Maintains facility and reports problems to appropriate staff. May participate in system-wide committees. Responsible for additional circulation processes. Performs
other job related tasks as needed. JOB STANDARDS: Promotes and maintains a high standard of excellent customer service, both internal and external.
Demonstrates ability to work with diverse populations. Models positive attitude towards library technology and change. Maintains courteous, friendly, and constructive relationships with all patrons and staff. Promotes and advocates a positive library image in the community. Maintains professional growth and awareness through training, self-directed learning and other means to stay abreast of current and emerging trends in the community and in libraries. Performs job in keeping with the policies and procedures of the Cecil County Public Library.
