you have a keen eye for detail, are self-motivated, and are willing to jump in and be a team player at a company where people matter , we would love to meet you! Liberty Sheds is a company that strives to create a Christ-centered environment where clarity is King and people truly matter.
Liberty Sheds (formerly Liberty Storage Solutions) was founded in 2006 on a small 2-acre parcel with a vision to provide quality products and outstanding customer service at a competitive price. We currently have two manufacturing plants with over 20 dealer lots across North Carolina. We just recently opened a new office space and are building a larger manufacturing plant right here in Mocksville, NC.
Job Title: Service Technician Department: Service Reports to: Customer Success Manager Direct Report for: N/A Collaborates with: Service Technicians, Service Dispatcher FLSA Status: Nonexempt, eligible for overtime pay only when approved by their supervisor.
Overtime pay is calculated based upon pay rate times 1.5 Position Summary: The Service Tech will be responsible for making repairs on Liberty's full line of products in the field. They must be able to respond to customer concerns and provide wonderful customer service. Day to day, they will travel to job locations in a company vehicle with minimal overnight trips to the eastern part of the state. Attitude/Posture: The Service Tech
should be respectful, honest, and have the ability to take direction.
Any interactions with Liberty customers, whether in the Sales Consultant Network or end product users, will be professional, courteous, and align with Liberty values. Other key attributes include being willing and determined to work hard and accomplish the tasks assigned. Essential Duties and Responsibilities: Respond to work orders for repairs to sheds, garages, gazebos, and playsets Install and maintain playsets at customer and sales locations Make necessary repairs to structures, including carpentry work, roofing, painting, etc. Minor electrical repair work may be required Respond to customers, assuring that their requests and concerns are addressed in a timely and professional manner by delivering 5-star customer service Must recognize and enforce quality standards Read and understand basic documentation such as service tickets, spreadsheets, floor plans, layouts, material lists, invoices, and work orders General home construction knowledge Excellent attention to detail Excellent customer service skills Ability to take initiative and be accountable Must be able to work alone and without supervision Must be able to work hand and power tools Must have a clean driving record and valid NC driver's license Education/Experience: High School Diploma or equivalent required 3-5 years of general labor/construction experience Supervisory Responsibilities: N/A Work Environment: The work environment for employees will take place primarily outside in a variety of weather conditions or on the road in a vehicle.
Employees can expect to experience high levels of noise that is typically associated with being inside a vehicle or outside working with construction equipment. Physical Demands: Must be able to stand or walk for extended periods of time. May occasionally be required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl.
Must be able to lift up to 50 pounds or more at times. Benefits: Subsidized Health coverage Flexible Spending Account (FSA) or Health Savings Accounts (HSA) 2% matching funds to employee's 401(k) Digital learning and career development opportunities Employee assistance programs Access to professional counselors Employee Discount Marketplace Complimentary Life Insurance Policy Employee discounts The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
