attitude, and teamwork in the areas of customer service and store operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Interact with the public, providing exceptional customer service. Conduct new employee orientation and training. Promote the continued development of all employees.
Objectively document performance and conduct evaluations. Conduct daily walk-throughs; effectively prioritize, organize, delegate, and follow-up on tasks to be accomplished. Control of cost inventories (accurate inventories). Control of scheduling and labor budget. Order and maintain deli merchandise. Merchandising, to include receiving, pricing, stocking, displaying, and stock rotating. Conduct maintenance
in the deli area, to include basic preventive maintenance and repairs of deli equipment. Promote kitchen and store safety. Maintain highest quality standards in food preparation.
Prepare deli items and cook heated items as required. Follow sanitation procedures. Achieve favorable deli metrics. Conduct market surveys as required. Check in deli vendors, cross check order, check items by line number. Put away order once received, watching for miss-picks, wrong pack sizes, and broken/open merchandise. Maintain PLUs, print list for tills. Keep product rotated, fresh, and check expiration dates. Remove and discard unauthorized products. Return unauthorized product to correct vendor. Return
guaranteed items to correct vendor. Maintain correct and complete promo signage.
NON-ESSENTIAL DUTIES: Assist cashiers and manager as needed. Other duties as assigned by management. Disclaimer: The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change, (for example, in the event of emergencies, or changes in personnel, workload, or technical development).
service and sales techniques needed to grow in your career. Lens Crafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made Lens Crafters a leader in vision care for over 35 years.
GENERAL FUNCTION The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & Lens Crafters organization. Represents Lens Crafters as the premier destination for all vision needs within the community & delivers key performance metrics. MAJOR DUTIES & RESPONSIBILITIES Delivers quality & improvement to meet or exceed
all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results.
Learns & understands the competition & market trends. Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results. Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery. Partners with
store manager to lead a team through strong knowledge & skills. Provides training & guidance to team members.
Delivers clear & constructive feedback in a timely manner. Informs store manager of any situation that may require any development or disciplinary action of others. Supports recruiting, helps select high caliber team & creates talent pipeline. Follows guidelines to optimally staff store. Shows great pride in store appearance & executes visual directives. Strives to maintain positive working relationships with doctors. Adheres to & ensures compliance of team to Company policies & procedures; meets or exceeds all goals. Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
Performs & understands administrative duties. Maintains a safe working environment for all. Works a flexible schedule, including nights & weekends. BASIC QUALIFICATIONS High School graduate or equivalent 1+ year(s) management/supervisory experience with direct reports Knowledge of retail operations, processes & policies Strong basic math skills Familiarity with cash register, computers & calculators Must have a strong command of the English language for all written correspondence & oral communication Strong communicator & listener Demonstrated high-level of selling skills Proven ability to problem solve PREFERRED QUALIFICATIONS College degree or equivalent Previous experience in leadership position within retail & customer service industry Knowledge of basic optics Knowledge of current store merchandise State licensure (if applicable) &/or ABO Certification in non-licensed states Brand Final Inspector Certification Brand Quality, Fitting & Adjusting Program Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.
In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at -xyz X (be sure to provide your name and contact information so that we may follow up in a timely manner) or email xyz X@.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, interactionual aggression or stalking, religion, age, disability, interactionual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
