brands. In this role, you will be responsible for designing, developing and delivering training content (primarily virtually and in-person, if needed) required for new hire training and ongoing CCOPS colleague development, including analysis and evaluation of all training programs.
This Colleague manages new hires and class participants in a supervisor capacity, takes ownership of projects as assigned for ALGV Training & Quality initiatives and supports ongoing communication/knowledge needs for CCOPS teams. Candidates for this role should be charismatic public speakers, collaborative, creative, highly reliable, display effective time management, and possess a strong work ethic. A successful
Associate Group Trainer will: Develop, design and deliver various training courses and curriculum for various learning environments to new and existing employees, including but not limited to new hire training, business practices, soft skills, updated policies, new product, employee progression, etc.
Responsible for training delivery utilizing various methodologies, including in-person and virtual delivery, with an emphasis on virtual delivery. Creates learning activities, assignments and backssments for all learning environments, with a focus on virtual learning. Supervise new hires in training and nesting, upholding ALGV performance management expectations, including but not limited
to coaching, corrective action, termination documentation and execution.
Work closely with CCOPS leadership team, stakeholders and colleagues to identify potential training needs and solutions. Maintain and update assigned courseware on an ongoing basis. This is inclusive of updating document history and distributing updated information/documentation to impacted Users. Serve as a Training Subject Matter Expert as assigned to company-driven initiatives and projects (i. e. system/ IT releases). Create and maintain a positive, engaging, and professional learning environment both in and out of the classroom. Work independently, and with teams, to ensure all tasks and action items are completed and expectations are met for Training requests.
Develop and maintain standardized training templates, knowledge base articles and communication requests as required. Provide back-up support on other tasks, trainings and projects to Contact Center and Operations when needed. Provide input/feedback on process determination, all pilots and policy/procedure launches. Demonstrate a commitment to Hyatt/ALG core values (included in all job descriptions). The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).
Requirements: Minimum 6 months experience working in Contact Center capacity (required). Previous design and delivery of training content in a corporate or group environment (required). Expert knowledge of Contact Center & Operations systems and company policies (preferred). Leadership experience, either with direct reports or supporting leadership. Education High School Diploma or Equivalent. (Required) Bachelor's Degree in Business, Communications, Organizational Development, HR or other related fields.
(Preferred) Equivalent combination of professional, leadership, and training experience will be considered in lieu of Bachelor's Degree. Certificates, Licenses, Registrations Training Design and Delivery Certifications Computer Skills Needed to Perform this Job Microsoft Suite proficient, advanced skills preferred E Learning Software experience and proficiency Learning Management (LMS) experience and proficiency (preferred) Basic to fast typing skills Additional Comments and Requirements Ability to display excellent verbal and communication skills Strong organizational and time management skills required Collaborate effectively with leaders, colleagues, and partners Must have the ability to handle conflict, problem solve and trouble shoot potential issues Must be able to effectively present material in a classroom and one-on-one training environment and be able to adjust to different learning styles and delivery methods Ability to multi-task during frequent schedule changes, interruptions and additional requests week Nights and weekends may be required to support CCOPS needs.
About Apple Leisure Group As North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands.
Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising: Vacations : The largest seller of vacation packages and charter flights in the U.
S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands Resort Brand Management : management of 5-star and 4-star luxury resorts within the Hyatt Inclusive Collection Destination Management Services : Best-in-class destination management services provided by Amstar DMC and Worldstar Loyalty Program : Exclusive loyalty program Unlimited Vacation Club Technology Solutions : Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers. To learn more about the Apple Leisure Group advantage, visit.
About APPLE VACATIONSThe # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations clients have access to flight, hotel, and transfers - they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price. Our Values At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests.
Our Values, by which we operate: Empathy Integrity Respect Inclusion Experimentation Well Being ALG's Commitment to Diversity & Inclusion Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments. Benefits at a Glance (US) We offer competitive salaries and a comprehensive benefit package to our U.
S. based employees: Medical, Dental and Vision Insurance Basic Life Insurance Short & Long Term Disability Paid Parental Leave Corporate Wellness Program Travel Discounts & Deals Paid Time Off & Holidays 401(k) Plan with Company Match We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks. PDN-9ad3ba-9876-6755b8b09c91
