imagined. American Family Insurance Claims Services, Inc is driven by our customers and employees. That? s why we provide more than just a job? we provide opportunity. Whether you? re already part of our team in search of a new challenge or new to our company and ready for what?
s next, you? re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams. Job ID: R28690 Commercial Insurance Representative (Open to Remote) (Open) Compensation may vary based on the job level and your geographic work location. Compensation Minimum: $23 Compensation Maximum: $26.94 Summary: This position will support the Farm/Ranch
division. The CFR FRST Representative responds to CFR policy-related inquiries received from agents, agency staff, operations and customers. Triages questions and issues, researches the best course of action and documents or takes the appropriate action in the applicable systems.
Demonstrates solid knowledge of at least one line of business (preferred Farm/Ranch) and continues to develop knowledge of multiple product lines and leverages product and system knowledge to address questions to resolve on first call, with minimal effort required on the part of the customer thus providing the most customer value. May conduct on the job mentoring of associate level and job shadowing. Job Description:
Primary Accountabilities Provides field support through multiple channels.
Uses multiple systems and product knowledge to obtain information needed to resolve issues or questions. Processes quotes, changes, and payments when appropriate. Identifies and backsses the urgency of the customer's needs to provide appropriate direction. Escalates complex and/or sensitive inquiries to the appropriate next level. Participates in problem solving activities and huddles. Follows appropriate procedures and continuous process improvement standard work. Specialized Knowledge and Skills Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated customer service skills and knowledge of customer service processes and functions. Demonstrated experience with various PC software applications (e. g. Microsoft Office Suites, Internet Explorer, Outlook). Basic typing/keyboarding skills (35 wpm). Must be available to work non-standard and extended hours when needed (Hours of operation: 7:00 a. m. - 7:00 p. m. CT Mon-Fri) Bilingual (preferred) Experience from call center or experience working in the insurance industry (preferred) Additional Job Information: Farm/Ranch experience preferred Previous Call-center experience is preferred Previous experience working remotely is preferred Insurance background is a must Must be able to work a shift assigned between the hours of 7am - 7pm Monday - Friday (No overtime/No weekends) When you work at American Family Insurance Claims Services you can expect benefits that support your physical, emotional, and financial wellbeing.
You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.
Interns and contingent workers are not eligible for American Family Enterprise benefits. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Stay Connected: Join our Talent Community!
imagined. American Family Insurance Claims Services, Inc is driven by our customers and employees. That? s why we provide more than just a job? we provide opportunity. Whether you? re already part of our team in search of a new challenge or new to our company and ready for what?
s next, you? re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams. Job ID: R28715 Underwriter - Binding Authority Administrator (Open) Compensation may vary based on the job level and your geographic work location. Compensation Minimum: $68,200 Compensation Maximum: $109,200 Summary: This position is responsible for quoting,
binding and issuing policies for third party carrier business in alignment with corporate goals and objectives. Work closely with internal sales teams on specialty binding authority business.
Develops strong relationships with carriers with a focus on premium goals and profitability. Job Description: Primary Accountabilities Risk Analysis (70%) Develops, analyzes and evaluates information and exposures on complex risks for third party insurance carriers. Evaluates risk characteristics and trends for appropriate selection of coverages and appropriate pricing. Uses risk characteristics and trends to guide individual risk pricing, coverage, terms and conditions. Reviews and analyzes claims
and loss history, taking into consideration appropriate action on individual accounts and/or program or territory.
Assists with the research, development and presentation of new programs. B&A Binding Authority Research and Best Practices (20%) Provides underwriting performance expertise and perspective to B&A Insurance Solutions management team on an ongoing basis. Serves as the expert resource within B&S Insurance Solutions for data integration, interpretation and presentation. Uses expert knowledge of surplus lines and competitive markets to proactively identify trends and root causes that affect profit and growth. Evaluates effect on business results and influences actions of B&A Insurance Solutions leadership and insurance carrier partners.
Works with divisional leadership to develop management and executive level reports and presentations as requested. Identifies opportunities to improve business practices or procedures. Monitors effectiveness of current products and recommends changes and/or enhancements to leadership. Develops, implements and monitors long term and short term strategies for creation, maintenance, enhancement, and replacement of risk pricing, terms and conditions. Industry Research & Relationship Management (10%) Develops and cultivates positive business relationships with co-workers, agents, and carriers.
Develops strong knowledge of industry and competitor activities by attending industry functions while building and maintaining relationships with peers within the industry. Develops strong knowledge of industry and competitor activities by attending industry functions while building and maintaining relationships with peers within the industry. Utilizes business relationships and personal acumen to bring new innovative product ideas to management for use in distribution model with carrier partners. Specialized Knowledge and Skills Requirements Demonstrated experience providing customer-driven solutions, support or service Demonstrated experience developing and cultivating relationships with carriers and agents.
Demonstrated experience performing complex financial, actuarial or business analysis. Demonstrated experience using carrier quoting engines and dynamic pricing systems. Demonstrated experience with product innovation. Extensive knowledge and understanding of underwriting philosophy and practices. Solid knowledge and understanding of independent agency systems and economics. Solid knowledge and understanding of surplus and specialty insurance.
Strong knowledge of insurance industry and insurance-related financial concepts. Additional Job Information: At least 3 years of Underwriting experience preferred Experience with specialty lines products is preferred Experience with Lloyd's of London preferred Offer to selected candidate will be made contingent on the results of applicable background checks Offer to selected candidate in contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions Our policy restricts consideration of applicants needing employment sponsorship (visas) to specialty occupations.
Sponsorship will not be considered for this position When you work at American Family Insurance Claims Services you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.
Interns and contingent workers are not eligible for American Family Enterprise benefits. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Stay Connected: Join our Talent Community! LI: MN1
