triple check system and verify patient information (full name, birthday, social security number, authorized signature, and authorization expiration date). o Confirm requesting party contact information including, but not limited to, fax number and/or mailing address.
o Distribute medical records via fax or mail to requesting party. o Perform Triple Quality Check on all medical records being processed. Invoicing o Create a statement of charges for the medical records copying fee per state statute or flat fee agreements and bill appropriate party. o Complete vendor information on state requests. o Include all pertinent information including, but not limited to, doctor/facility name, claim
number, order number, or account number. Record each release of protected health information in our HIPAA Accounting of Disclosures E-Log o Archive under the correct doctor/facility name.
o Document the requesting party name and contact information, method of delivery, and invoice number (if applicable). Customer service phone calls o Provide prompt and courteous customer service. o Provide information to telephone inquiries regarding status, payment, and delivery of protected health information. o Process credit card payments. o Distribute authorization forms as requested. o Create solutions for issues regarding medical records requests. General administrative and clerical duties. Tidy
and maintain your area. EDUCATION AND EXPERIENCE Minimum high school diploma.
Minimum one (1) year medical records and/or healthcare experience. Knowledge of administrative and clerical procedures. Knowledge of customer service principles and practices. Keyboard (35 WPM) and basic computing skills. KEY COMPETENCIES Strong communication skills. Professional demeanor. Customer service orientated. Ability to work accurately and efficiently under pressure and meet deadlines. Ability to self-manage. Information management and organization. Thorough and attentive to detail. Reliability. Stress tolerance.
