environment, via telephone, email and other communication channels. In addition this position provides administrative support to the claim services department. DUTIES AND RESPONSIBILITIES: Examine, identify and accurately interpret correspondence of mid-range complexity by utilizing software, databases, websites and resources.
Use deductive reasoning to determine the appropriate course of action. Handle a high volume of inbound and outbound calls from diverse people and create a positive experience for each caller under challenging circumstances. Actively listen to callers to understand the reason for their call, address questions and concerns, diffuse anger and provide an accurate and
efficient response. Communicate with state workers compensation bureaus, attorneys, insurance carriers and third party adjusters to request missing information.
Follow through to ensure information is received in a timely manner. Create and maintain electronic files and internal resources. Other duties as assigned. QUALIFICATIONS: This position requires a High School diploma, or equivalent, and a minimum of one year of related experience, or an equivalent combination of education and experience. This position will also require bilingual skills in English/Spanish. Working as a Claims Assistant requires one to work independently and effectively within a fast-paced environment. Proficiency
with Microsoft (MS) Windows and Office products is necessary.
Other skills necessary include excellent oral and written communication skills, strong organizational and accurate proofreading skills, the ability to maintain accurate records, the ability to exercise discretion with confidential information, strong attention to detail, and the ability to use a variety of office equipment. PHYSICAL AND ENVIRONMENTAL DEMANDS: This position requires one to sit for extended periods of time and stand and/or walk occasionally. The position requires one to occasionally push, pull, carry, and/or lift up to 10 pounds. No personal protective equipment is required. Ergonomic equipment is available to employees.
WHO ARE WE? Old Republic Risk Management (ORRM) serves the casualty needs of large corporate and group clients in many industries that are core to the North American economy. We do this through our unbundled claims and risk control business model. We pioneered the alternative market approach to insurance risk management. ORRM has worked with many Fortune 500 companies and other large publicly held and private enterprises since the early 1950s. This gives us longstanding and industry-leading expertise in providing innovative solutions and services for sizable insurance buyers.
These offerings include the use of large deductibles, self-insurance, and captive mechanisms. The Old Republic brand is well known in this specialized market. Our competitive advantages include best-in-class service, product stability, responsiveness, and innovative flexibility to meet customer needs. We remain in a good position to deliver profitable growth by capitalizing on the strength of our core products and services. WHY OLD REPUBLIC RISK MANAGEMENT? At Old Republic Risk Management, we look for bright, passionate individuals who share our values and quest for success and offer them the support and flexibility to grow to be their best at work, at home, and in the communities in which they live.
We offer all of this in an open-door, collaborative workplace that encourages and rewards team-work and individual contributions. Learn more about our company by watching! For more about our outstanding benefits and culture, please visit COMPANY BENEFITS: Financial: Competitive salary401k Savings & Profit-Sharing Plan, including company match contribution Roth investment options529 Education Savings Plan Employee Referral Bonus Program Health: Health Insurance Dental Insurance Flexible Spending & Health Savings Account options Life Insurance Vision Insurance Supplement Life Insurance Long-Term Disability Insurance Paid Leave of Absence Benefits Accident & Critical Illness Insurance Pet Insurance Work-Life Balance: 38.75 hour standard work week Hybrid work opportunities available upon completion of training Casual business attire On-site fitness center (Brookfield Home Office location)Generous paid time-off (PTO)Paid holidays Company-sponsored subscription to Calm app Volunteer opportunities Company-sponsored events and outings Interested?
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#LI-CP1Old Republic Risk Management is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.
