for customers of the bank. HOURS NEEDED: Must be available 7:15 am to 6:15 pm Monday- Friday and 7:15 am -12:15 pm Saturdays. Must be able to work in any SMB location. ESSENTIAL FUNCTIONS: Provide quality customer service to both internal and external customers.
Acknowledge the customer immediately and follow the Non-Negotiable guidelines. Handle customer needs and inquiries with accuracy and efficiency. Balance teller drawer daily and comply with all teller standards and bank procedures. Keep cash secure to maintain a high level of security. Complete all necessary documentation for customers in accordance with bank policies and regulatory requirements. Maintain a neat, clean professional
appearance and demonstrate dependability and flexibility in performing the duties of this position. Participate in available training and utilize bank resources and products to strengthen job knowledge.
Cross train to cover other areas and broaden understanding of overall banking services. Recognize opportunities to cross sell bank products and services to existing and prospective customers. SKILL REQUIREMENTS: Excellent Customer Service Skills Strong oral and written Communication Skills Detail Oriented 10-Key Adding Machine Basic Computer Skills (Microsoft Word, Excel, Jack Henry) PHYSICAL REQUIREMENTS This position requires the ability to stand for extended periods of time. The ability
to sit, bend, squat, twist and lift/carry coin bags weighing up to 50 lbs.
is also required. This position requires a working knowledge of computers, printers and general office equipment. The physical requirements described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE: High school diploma or equivalent required. Cash handling and balancing, customer service and/or prior teller/banking experience is preferred. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice. AAP/EEO STATEMENT: Our company is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, interaction, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law. Job Posted by Applicant Pro
accounts. You will build relationships with our customers to better understand their needs and offer services that fit their needs. To service our customers, you will excel at processing bank transactions including but not limited to deposits, withdrawals, payments and creating cashier's checks.
Cash handling is another important aspect of this position and must be done accurately. Hours for this position will vary but with this being a flexible position, we are able to accommodate unavailability on certain days and work around other commitments, however, availability to work at least two Saturdays per month from 9am to noon is required. This position may work at our Waverly, Plainfield
or Cedar Falls offices and we would be open to recurring summer employment. Duties include: Customer Service: Process monetary transactions for customers, such as cashing monetary instruments, making deposits, withdrawals, and payments for mortgages, consumer loans, etc.
Create money orders, official checks, etc. Scan transactions into system for processing Provide timely, courteous and professional customer service Build appropriate relationships with customers to better understand their banking needs Responsible for having an in depth understanding of transactional processes and retail bank products Assist customers with resolution of account concerns and issues Promptly and cheerfully
answer phone calls and greet in a professional manner. Cash Handling: Accurately process transactions evidenced by balancing daily Ensure assigned cash drawer is kept secure at all times Keep cash drawer within assigned drawer limits Balance ATM, vault, etc.
as assigned Referrals: Responsible for having at minimum a general understanding of all products the bank offers and presenting bank products as solutions to customers Support the overall sales effort by referring customer to others within the bank for financial solutions Participate in retail product campaigns the bank initiates Other: Work as one collective bank team and assist in other departments as needed Understand and comply with the related laws and compliance regulations that pertain to the position including but not limited to bank secrecy act, confidentiality, privacy, and funds availability policy Complete training as needed or required Other duties as assigned If this sounds like fun and you have good attention to detail, good communication skills and can adapt easily to new situations, apply today!
EOE, including disability/vets
exceptional customer service and support of our Electronic Banking/Treasury Management products and services, whether it's new or existing customers, consumer or business-related, and to all employees as well. Essential Duties and Responsibilities : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The essential functions include, but are not limited to the following: Process and/or verify all online banking enrollment and maintenance requests with complete accuracy. Process mobile deposit transactions on a daily basis. Process customer e-statement enrollments on a daily basis. Assist customers in troubleshooting online banking,
Treasury Management Services [ACH Origination, Remote Deposit, Positive Pay] bill pay, mobile banking, etc. (phone calls and emails). Maintain Treasury Management Services pipeline spreadsheet (onboarding/maintenance).
Answer phones and/or messages sent through the online banking admin system, or customer support email, in a prompt and courteous manner. Record, track, and process mobile app & e-statement referrals and bonuses. Perform administrative duties for Treasury Management compliance. Must be able to efficiently identify all of the customer's needs and excel in referring other products within all of the other lines of business that the bank may offer. Prepare miscellaneous reports/data
to Management as requested. Special projects and/or other duties as assigned by Management.
M inimum Qualifications : High School diploma or equivalent 1-2 years customer service/operations experience preferred Proficiency in Microsoft Office products to include: Word, Excel, and Outlook Proficiency in navigating multiple web browsers General understanding of technology as it relates to electronic banking services and support ACH working knowledge preferred. Skills, Abilities & Expectations : Must be dependable and able to work within the bank's specified work hours/schedule, and withstand varying degrees of stress Maintain superior detail-oriented organization and accuracy among all work.
Maintain confidentiality of all customer records, accounts and transactions. Provide superior customer service by resolving issues and providing accurate and timely information. Ability to handle multiple tasks simultaneously and work with limited supervision Integrity, discretion, and respect for confidential information are absolutely essential. Be familiar with and follow policy and procedures, and support Management's decisions and goals in a positive, professional manner. Stay abreast of regulatory requirements and complete annual compliance training applicable to the position Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect.
Attend work on a regular basis, on time, and withstand varying degrees of stress and constant change. Ability to work in a fast-paced, remote team environment, handle multiple tasks, and prioritize work Excellent interpersonal and communication skills Integrity, discretion, and respect for confidential information are absolutely essential Willingness to adapt to change Work within a variety of different software and web applications Able to prioritize duties and effectively manage time Analytical and problem-solving skills Maintaining a professional, business-like demeanor Physical Demands : This employee will occasionally lift and/or move up to 25 pounds.
The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate.
The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Disclaimer : The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress.
This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminatory subjects.
provide opportunities for personal advancement and professional growth. Thedriving force behind our dedication to providing a " Better, Faster, Easier. -Always. " experience is the Timberline Team. Fromthe moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceedingcustomers' high expectations is what makes Timberline Bank a bank here for our community.
Our commitment has been andalways will be to provide high-quality personalized customer service. With the Timberline personal touch, the level of customersupport is unparalleled. We want to support you and your financial well-being, whether through your personal or commercialneeds.
Each customer contributes to the success of our small business. TO US, IT IS PERSONAL. What We Value At Timberline Bank, the core of our culture is in the following values.
We believe heavily in fulfilling each one of these to thehighest degree. Our culture is the foundation of who we are as a team, and as a business. Exceeding Customers' High Expectations Empowering a Dedicated Team Having Fun While Winning Passionate About our Communities Value Added Resource for our Customers (Trusted Advisor) Position Summary This position is responsible for providing quality customer service in processing customer transactions. Quality customerservice includes accurate, efficient, courteous, and
friendly transaction processing and cash handling. Adequate productknowledge is necessary to refer sales leads and to problem solve on an ongoing basis.
Essential Duties and Responsibilities Must be proficient and able to perform all essential duties and responsibilities of the Banking Specialist I. In addition, thisposition will: Provide quality customer service promptly and courteously at all times. Process teller transactions accurately and efficiently. Meet the required standards established for cash handling and cash disbursement. Accurately meet policy requirements for teller drawer balancing. Determine the customers' needs, offer solutions to meet those needs and problem solve on an ongoing basis.
Assist customers with queries concerning bank services. Performs various clerical duties related to lending such as filing/scanning loan papers and verifying collateralinsurance and lien filings. Follow established audit, security, and compliance guidelines. Perform research on fraudulent debit card transactions as well as placing debit card travel exceptions. Accurately complete debit card limit increases and decreases, placing Holds and Stop Payments, and more. Researching and completing disputes for fraudulent and unauthorized debit card transactions.
Assist consumer and business customers with domestic and international wires, familiarity with wire procedures, fees, and customer inquiries, working with the Wire Team as needed to resolve issues. Open and maintenance consumer and business deposit accounts. Strong professional integrity in compliance with company policy, and ethical and legal standards. Ability to practice discretion and handle confidential information in a professional manner. Acquire and maintain thorough understanding of security procedures. Opportunity to become a committee member within the Bank, some committees requiring Cash & Deposit Operations Officer and/or Board approval.
Required to attend and actively participate in all Deposit Operations, Risk Management, and other trainings. Ability to meet goals for rocks as assigned by Deposit Operations Leader. Duties to be expanded on as experience and professional goals are achieved. Knowledge, Skills, and Abilities High School Diploma or GED Some banking experience preferred Knowledge of banking services and products to offer solutions to meet our customers' needs Maintain a current knowledge of all regulations, including BSA, along with demonstrating a knowledge andunderstanding of the Bank's policies and procedures Excellent verbal and written communication skills Strong attention to detail and organization/multitasking skills Team player with a strong, team-focused attitude Ability to work on a computer/stand/sit for extended periods of time, ability to move to various locations promptly Ability to lift coin boxes (approx.
50 lbs. ) Key Competencies Be Thorough : Ensure that work is completed thoroughly and correctly; prepare carefully for meetings andpresentations; and follow up with others to ensure that agreements and commitments have been fulfilled.
Achieve Results : Complete tasks on a timely basis and based on an understanding of the priorities. Establish and Maintain Personal Credibility : Consistently model behavior for employees and management that isperceived as responsible, reliable, and ethical. Communicate Effectively : Express oneself clearly in interactions with others, both verbally and in writing. Notice, interpret, and anticipate employees' needs and concerns. Critical Thinking : Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Relationship Building : Ability to effectively build relationships with vendors, management, and staff. Time Management : Ability to effectively utilize available time for the completion of necessary job tasks. Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees.
Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off. Equal Employer Opportunity Statement Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, interaction, nationalorigin, disability status, genetics, protected veteran status, interactionual orientation, gender identity or expression, or any othercharacteristic protected by federal, state, or local laws.
All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemednecessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements ofthe position. Employees may be required to perform other job-related assignments as requested. OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT-AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.
image and engage in professional and friendly communication with customers Actively listening to customer needs and inquiries to determine appropriate service actions Refer any customer questions regarding products or services to the appropriate person Accurately enter customers' transactions into computer to record transactions and issues computer-generated receipts Cash checks and pay out monies after verifying signatures/endorsements are correct, written and numerical amounts agree, and accounts have sufficient funds Balance/count currency, coin, and checks in cash drawers by hand or using currency-counting machine, and calculate daily transactions using computers, calculators, or adding machines
Receive and count daily inventories of cash and drafts.
Monitor bank vaults and ATM's to ensure cash balances are correct. Order a supply of cash to meet daily needs Carry out special services for customers as requested in adherence to Bank policy Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits Identify transaction mistakes when debits and credits do not balance Arrange monies received in cash boxes and coin dispensers according to denomination.
Resolve problems or discrepancies concerning customers' accounts Explain, promote, or sell Bank products or services using computerized
information about customers to tailor recommendations Count, verify, and post armored car deposits Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items Perform clerical tasks such as typing, filing and answering multi-line phone system Performing all other duties as assigned SKILLS AND ABILITIES Ability to learn and use the Bank's PC hardware and software; in addition to being proficient in Microsoft Office products, including, but not limited to: Word, Excel, and Outlook Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs Ability to read, write and comprehend simple instructions, correspondence and memos.
Effectively present information in a one-on-one and small group situation to customers and other employees. Interpret documents such as procedure manuals, work instructions, software manuals. Demonstrate strong oral/communication, organization, attention to detail and problem solving skills Ability to work in a team environment and take direction from management and supervisors Responsible for knowing and following Bank Security Act (BSA) and Customer Identification Program (CIP) regulations, policies and procedures Must have flexibility to deal with changing work hours and locations as needed EDUCATION & EXPERIENCE High School Diploma or equivalency preferred Minimum of one (1) year of experience in customer service/cash handling
customer financial transactions in a professional and responsive manner Handling daily operations that includes balancing a cash drawer and processing customer transactions Required Skills: Computer knowledge Customer Service/and or cash handling a plus, but willing to train What is it like to be Premier?
Join our team of employees who pride themselves on listening to our customer's needs and portraying a willingness to fulfill those needs. An environment where our employees respect the communities they serve, their customers and their co-workers. Our goal is to provide an amazing, quality experience for our customers. We constantly strive to do the right thing. We appreciate and encourage
new ideas from each other and our customers to become the bank of choice. We invite you to apply today and become a member of our staff where we help each other and work as a team to deliver quality service.
Full Time Benefits that are available include: Competitive compensation program, bonus program, paid personal time off, paid holidays, health, dental and vision insurances, life and long-term disability insurances, Employee Stock Ownership Plan, 401(k) with match, continuing education reimbursement, flexible spending account plans, voluntary AFLAC insurance policies, Employee Assistance Program, and 529 college savings plan.
for new services.
The Lead Teller is required to be completely knowledgeable and skilled in the areas of account titling, teller, vault, vault teller, safe deposit, personal banking and branch operations, and is expected to provide leadership, training and support to less experienced tellers and other staff members.
Required Skills & Qualifications: High School Diploma or a minimum 2 years Teller experience, including 1 year at a supervisory level, or the equivalent combination of education and experience. Work related experience should consist of financial institution cash handling. Education experience, through in-house training sessions, formal school or financial industry
related curriculum, should be business or financial industry related. Working knowledge of teller procedures, equipment and resources. Intermediate experience, knowledge and training in branch operation activities terminology and products and services.
Intermediate knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank's products and services. Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. Intermediate PC skills to include Windows 10, Word, Excel, and Outlook. Jack Henry and Xp Teller System a plus. Basic math skills; calculate interest and balance
accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
Basic supervisory skills. Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees. Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations. Effective organizational and time management skills.
Ability to work with minimal supervision while performing duties. Cross-trained as a Personal Banker or ability cross-train within three to six months. Current driver's license and a vehicle with appropriate insurance coverage to drive in the course of performing assigned duties and responsibilities. St. John Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, or protected Veteran status. Member FDIC
customer experiences. The Full Time Floating Teller will travel as needed between our three Key West Branches. Responsibilities: Receive and distribute funds Process and record currency and documents for all transactions Provide quality service to meets customers' needs Competencies: Flexible and highly motivated team member Work well under pressure in a fast-paced work environment Excellent verbal communication and customer service skills Required Education & Experience: High School Diploma, GED or equivalent Customer Service Cash Handling We offer.
Health, Dental, Vision & Life Insurance Paid Time Off Starting at 30 days per year Paid Time Off for Volunteering Tuition Reimbursement Competitive Salaries 401k Employer Match Quarterly Cash Profit Sharing Great Hours EOE M/F/V/D Job Posted by Applicant Pro
closing secured and unsecured commercial loans in accordance with established lending objectives, policies and procedures. Establishes, maintains and maximizes relationships with existing and potential customers. Profitably grows loans, deposits and fees. Ensures that credit quality guidelines are met/monitored.
Maintains a portfolio of existing customers and maximizes relationships based on customer need. Gathers and oversees compilation of all needed information for loan application. Works in tandem with Credit Administration to request appraisals, applicant credit reports, background checks, reference checks and other information pertinent to evaluation of loan application. Corresponds
with or interviews applicant or creditors to resolve questions and negotiate deal. Develops new business. Maximizes new and existing customer relationships by cross selling key deposit/fee income products/services as customer needs dictate.
Facilitates negotiation with customer, both new and existing, according to established standards, such as fees, loan repayment options, and other credit terms. Refers and/or presents loan to loan committee for approval in excess of individual loan approval authority. Ensures loan agreements are complete and accurate according to policy. Assures timely loan closing and funding activities. Maintains updated loan documentation and loan files. Actively involved in community activities that promote Bank and/or assist with business development.
expected to work as a team with management in order to obtain the Credit Union's strategic goals and objectives Essential Functions & Responsibilities Serves members financial needs by processing deposits, cash and check withdrawals, loan payment and answering general questions about their account Balance teller drawer and assist with branch daily balance of ATM and coin machines Knowledgeable about Tremont CUs products and services and informs members about available services Provides member support, in-person and on telephone, for Online Banking, Mobile Banking, Mobile Deposit, and Shared Branching Aids Branch management and other personnel as needed or required Ensures that operational process
and procedures are being followed in compliance with regulations Additional duties as assigned Knowledge & Skills A minimum of 1 year cash handling experience High School Diploma or GED.
Some college preferred Customer Service Skills Basic computer skills in a windows environment Basic business math (add, subtract, multiply, divide, percentage) Must be able and willing to work at all branches (Milton, Dorchester, Roslindale, and Longwood Ave. ) as needed The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and hear.
The employee must occasionally lift and/or move up to ten pounds. The employee must be able to sit for long periods of time and communicate orally, both over the phone and face-to-face, with members and vendors. The employee must be able to view a computer monitor and use an alpha-numeric keyboard. Specific vision abilities required by this job include close vision, distance vision and color vision. The noise level in the work environment is usually moderate. Tremont Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, interaction, national origin, age, disability or genetics.
In addition to federal law requirements, Tremont Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Job Posted by Applicant Pro
customers by processing transactions efficiently; follows established policies and procedures. Serves and retains existing and prospective customer relationships through effective sales of Horicon Bank products and services. Principal Duties and Responsibilities: Enthusiastically support the Bank sales function by providing exceptional service to internal and external customers of the Bank.
Assist customers and potential customers regarding bank products and services. Promote and sell Horicon Bank products and services and make referral suggestions when appropriate. Accept and process deposits, withdrawals, transfers, night deposits, mail and ATM transactions. Cash checks, process loan
payments and sell Cashier's Checks. Accurately balance teller cash drawer according to established bank procedures. Maintain all audit requirements. Demonstrate understanding and knowledge of Universal Teller programs and systems.
Additional Duties and Responsibilities: Update knowledge and develop professionally by participating in internal and external training. May act as a peer mentor or field trainer to new universal tellers, as needed. Work closely with the Teller Trainer to ensure an efficient and positive teller training experience. May order bank cash; assist in balancing and maintaining vault, ATM and coin machines. Support branch operations by efficiently completing tasks as
needed. May assist with check ordering, branch supply ordering, scheduling vendor maintenance, reviewing of cameras, monthly and quarterly branch audits, maintenance of debit cards and perform other duties as necessary to fulfill the responsibilities of this role, or to assist in other areas of the bank.
Knowledge, Skills, and Abilities: Cash handling experience a plus. Basic mathematical skills (add, subtract, multiply, divide) required. Computer literacy including experience with Office Suite, MS Word, Excel, and other computer software products. Exceptional customer service skills and good communication skills are necessary to address customer inquiries and resolve conflict in the most appropriate manner while positively representing the bank.
Ability to plan and prioritize work, exercise good judgment in all areas of responsibility, and work effectively under pressure and deadlines. Collaboration/teamwork amongst departments, accuracy, attention to detail and safeguarding of confidential information is required. Working Conditions: Work is performed in a pleasant office environment with minimal chance for personal injury. Frequent mental concentration is necessary for listening and responding to various situations. Must be able to lift and move up to 20 pounds unassisted.
Some twisting, bending, and turning is required. Work hours are generally during normal business hours, may include some evenings and weekends, and average 10-15 hours a week. Additional hours may be available during summer or scheduled school breaks. Some out of town travel may be required.
cash totals, running proof, answering phones, balancing ATM machines, and assisting in opening all types of deposit accounts. Will assist with other special assignments or projects as needed. Maintains confidentiality on all banking matters and follows all bank policies and procedures.
Selling and promoting all bank services in such a way as to enhance the bank's image within the community, while providing a high level of customer service. EDUCATION/TRAINING/EXPERIENCE: High school diploma or general education degree (GED) and 1 - 2 years related experience and/or training; or equivalent combination of education, training, and experience. LANGUAGE SKILLS: Strong reading, writing, and
verbal skills to effectively present information and respond to questions from customers, prospective customers, and other employees. MATHEMATICAL SKILLS: Count, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to calculate figures and amounts such as interest and percentages. REASONING ABILITY: Comprehend and understand bank operations, policies (manuals), and procedures. Recognize irregular or suspicious transactions. Determine whether or not requests for confidential information should be granted or refused. OTHER SKILLS: Ability to work independently and collaborate within a team to complete tasks effectively
and efficiently by building and nurturing strong relationships with other UBI team members.
Interpersonal skills to deal with customers and co-workers in a friendly, courteous manner. Particularly detail-oriented to ensure accuracy of transactions. Familiarity with standard office equipment such as calculators and typewriters. Computer skills in word processing, spreadsheet and database software to generate correspondence and reports. Basic understanding of debits and credits. CERTIFICATES, LICENSES, REGISTRATIONS: None Required.
our focus on providing unmatched customer service in the industry. We offer competitive pay and great employee benefits including medical, dental and vision coverage for you and your dependents, life and disability insurance plans, 401k with company match, time off benefits to promote work/life balance and on-site banking at our corporate offices in addition to our 21 other branches.
Navigant Credit Union promotes good health and wellness by providing all employees free access to an on-site fitness center. As a growing organization, we offer opportunities for advancement as well as tuition assistance and training to position our employees to succeed. These are just some of the benefits
of working at Navigant Credit Union. If you believe you have what it takes and are interested in joining our team of financial service professionals, we want to hear from you!
GENERAL SUMMARY Under general supervision, but following established policies and procedures, provides leadership and direction to the Tellers. Delivers exceptional customer service, aligned with the Credit Union's core values and mission statement. Supervises sales and service programs to ensure goals are communicated, met and improved. Responsible for the efficient and effective delivery of products and services to members. Responds to questions and/or provides information upon request from members (internal and
external). Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services.
Provides such member services as opening new accounts, ordering checks, account maintenance, corrections, etc. Interviews and assists members complete loan applications, obtains pertinent loan information and prepares necessary paperwork to disburse loans. MAJOR RESPONSIBILITIES Maintains security and compliance with Credit Union Security Plan. Assists Head Teller with daily functions such as reviewing reports; processing ATM transactions; ordering and verifying cash shipments; verifying and balancing the vault, ATM and cash recycler; and balancing and closing the branch.
Oversees the tellers, prepares schedules, responds to questions/concerns, and delegates work as needed. Overrides teller transactions based on authority within policy and procedure. Handles escalations and member complaints related to the Tellers' functions. Conducts monthly/quarterly audits: card stock inventory, official checks and money orders, night deposit contracts, and surprise cash/check audits for tellers. Responsible for daily and monthly reports: overrides and teller differences. Performs teller transactions, both operational and sales oriented.
Opens new member accounts and provides information to new and prospective members by explaining and cross-selling Credit Union products and services. Completes forms for opening and processing all types of accounts, including share, share draft, money market, certificates, IRAs, etc. Maintains and services existing members' accounts: address changes, names changes, check re-orders, wire transfers, stop payments, etc. Monitors teller performance by completing quarterly " Member Experience" evaluations and coaches tellers on the spot and during one on one meetings.
Provides input to Head Teller and Branch Management with performance management, disciplinary actions, and employee evaluations. Originates, underwrites and closes Consumer Loans offered by the Credit Union. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. Experience / Skills/Knowledge : Preferred: Minimum 3 years previous experience as an Assistant Head Teller/Teller/MSR. Demonstrated knowledge of CU policies and procedures. Excellent verbal, written, telephone and interpersonal communication skills. Must possess a strong service orientation and willingness to sell products and services.
Excellent organizational, analytical and problem-solving skills. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet. Ability to function in a financial institution branch environment and utilize standard office equipment, including but not limited to: PC, fax, copier, currency counter, money order encoder, telephone, etc. Ability to lift a minimum of 25 lbs. (coin bags). Some travel required. GENERAL DESCRIPTION: In terms of physical requirements, this position requires work best described as: ¨ Sedentary ¨ Light n Medium ¨ Heavy ¨ Very Heavy PHYSICAL TASKS: Standing/Walking - Frequent Hearing - Ability to receive information through oral communication (face to face and telephone).
-Continuous Talking - Expressing or exchanging ideas by means of the spoken word (face to face and telephone). –Continuous Reading – Ability to receive information through fax, e-mail, and text messages – Continuous AUDIO / VISUAL: Requires vision to perform work dealing with data, figures and computer screens. - Continuous Requires ability to prepare and execute presentations, training programs, and seminars. - Continuous PSYCHOLOGICAL/MENTAL DEMANDS: Responds positively and productively to stressful internal (employee)/situations.
- Continuous Assists others to work harmoniously and effectively as part of a work team. – Continuous Job Posted by Applicant Pro
position will assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. The position will also perform all vault duties. Responsibilities: Receives and processes member financial transactions either in person or through the mail/night drop, including but not limited to deposits, withdrawals, and loan payments; verifies cash and check endorsements; sells money orders, official checks and stamps to members; transfers amounts from member accounts as directed.
Cross-sells and refers credit union products and services. Maintain security of vault including opening and closing, assist with ordering and verifying bulk cash from Federal
Reserve utilizing CETO program Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.
Approve check holds and perform overrides on member accounts within authority. Balances cash drawer and daily transactions, prepares cash sheet and bundles work that is sent to the Accounting Dept. nightly. Cover in designated cross trained area as assigned. Act as mentor to other Tellers setting a positive example in carrying out duties. Experience & Skills: Experience: One to three years of similar or related experience. Banking experience is not required. Education: A high school education or GED Other
Skills: Must have good communication skills. Calculator and computer keyboard by touch.
Operate money and coin counters, photocopier, telephone and other office equipment as needed. Must be good with number and name detail. Ability to lift and move up to 50 pounds of coin and stand for extended periods of time. Sea Comm is an Equal Opportunity/Affirmative Action Employer. Race/Color/Gender/interactionual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
