customer service.
Essential Duties: Provide consistent delivery of customer service to maximize customer satisfaction and retention. Ensure that each customer receives outstanding service by providing accurate information, building rapport, and processing all transactions efficiently and accurately.
Answer incoming phone calls, directly handle and/or research routine requests, questions, and concerns, or determine appropriate employee to transfer call to. Identify customers' needs through effective listening skills, asking clarifying questions, and communicating opportunities to the customer, referring to other lines of business as appropriate. Balance daily work, ATM, night drop,
vault, and coin machine within given time frame and properly follow operation policies and procedures. Assure confidentiality of customer information and adhere to all operational, security, risk and regulatory policies and procedures.
Assist other departments with performing administrative tasks. Represent the bank and promote a positive image through active community involvement. Cultivate a culture that supports our core values through innovation, creativity, teamwork, and diversity. Requirements: Previous cash handling and customer service experience preferred. Knowledge, Skills & Abilities Ability to exhibit our core values of Excellence, Integrity, Ownership, and Community. Basic/Intermediate
computer literacy, with knowledge of Microsoft Office (Word, Excel, Outlook).
Well organized, accurate and detail oriented. Excellent verbal, non-verbal, and written communication skills. Ability to work under pressure and multi-task. Ability to work independently or in team environment. Strong reading, writing, and mathematical skills. Excellent customer service and interpersonal skills. Ability to resolve challenging customer and/or employee situations.
