disabilities to perform the essential functions. Provides assistance and guidance to clients regarding Electronic Banking product, policies and procedures, including online banking access, bill pay support, telephone or Live Chat requests. Manage Online ACH Origination, including setup and training for clients, working cross-functionally with the loan department and coordinating controls for exposure limits, while also monitoring ACH activity and transactions for potential fraud.
Perform Positive Pay/Account Reconciliation Services for clients, including setup, testing, and training as well as monitoring and reviewing daily exception items. Provide regular support to e Statement clients
and reviewing enrollments and daily reports. Manage our E-Deposit product for clients, including setup and training, review of daily transaction reports/returned checks and account analysis of monthly fees.
Provide Mobile Application help desk support, setup and review for clients. Competencies: Ethical conduct Technical aptitude in computer software programs Accuracy and thoroughness with continued focus on quality, efficiency and ongoing improvement Consistency and reliability in maintaining high standards Receptive listener and good communicator, both verbal and written communication skills Relationship management Ability to work independently with strong time management skills Responsive and flexible to o ther duties as assigned on an intermittent or regular basis as needed.
