Senior Systems Analyst will primarily be responsible for providing support and analysis for Non-Emergency Smart IVR with conversational AI to route the non-emergency call to the appropriate client call center to address the constituents need. They will perform requirements gathering, transforming business requirements into technical requirements, documentation, verification, refinement of new requirements, and process flows.
This SA will support User Acceptance Testing when needed. The SA will report directly to the Application Analysis Manager but will receive day to day direction from a project manager. Expected Responsibilities: Write user stories with the 3 W (the who, the what, and
the why) format as well as document Acceptance Criteria using the Azure Dev Ops tool (formerly TFS) Partner with Denver 911 to understand known and needed business processes, system requirements, and integration requirements Create and maintain functional process analysis documentation such as data mapping, process flows, and technical requirements documents which identifies and recommends resolution of any process/system/integration-related gaps with the pre-existing templates provided by the project team Perform technical process evaluation, analysis, along with recommending fixes Partner with the QA team to support User Acceptance Testing when needed May provide go-live support and immediate
post-production support activities as needed Attend and participate in SCRUM ceremonies with the core Project team (SA, BA, developers, QA analysts, Prod Support Analyst, and the product administrator) Minimum three years of current, professional experience analyzing and improving applications which should include at least two years of experience performing lead-level work for multi-sized projects Have experience with documenting requirements, customer journey, current and future state process mapping, UI/UX Design Modes and/or data-flow diagrams Functional knowledge of IVR features and functions or IVR solutions Understands call/contact center and omnichannel functions and management Experience with workflow analysis, integrations/APIs, and overall ERP System design Experience with writing user stories in the 3 W (the who, the what, and the why) format Experience with Microsoft Azure Dev Ops (TFS/VSTS) or other Lifecycle management tools such as JIRA Experience with writing user stories/requirements Experience creating technical and functional system specifications and translate requirements to developers Experience with data mapping activities Experience with creating and maintaining flow diagrams using Lucid Charts and/or Microsoft Visio Experience managing process analysis and improvement activities which impact multiple teams/departments Experience identifying, recommending, and delivering recommendations which improve the system Excellent team collaboration, delivering results with peers, customers, and vendors Helpful but not required: Experience working with Scaled Agile Experience in the public sector, at the municipal/county level Some familiarity of conversational AI and Large Language Model functions, metrics, and processes Experience identifying, recommending, and delivering recommendations which improve system AWS Connect, Lex and Lambda function knowledge is a plus The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.
We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.
Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, pregnancy, interactionual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more details: jobs-search. org/administration_denver-c426832/ivr-systems-analyst-denver_i1983571018
set appointments with homeowners for roofing inspectors Qualify leads and gather necessary information to backss roofing needs Attention to detail Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other commission based related fields Ability to build rapport with homeowners Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Must have reliable transportation to get to office M-F (auto, public transportation, bike, etc.
) Commission Structure: Competitive commission rates on successfully converted leads Additional performance-based bonuses for exceeding targets Average per hour: $20/hr with ability to make as much as you can, no ceiling on commission
role of offering administrative assistance to our Head Start center. Your primary mission? Ensuring the provision of top-notch services to children and families, fully aligned with Head Start Performance Standards. Additionally, you'll be the backbone of support for our hardworking staff in all child-related activities.
Efficiently provides comprehensive administrative support, adhering to Centro's policies, Head Start Act, Performance Standards, local laws, and childcare best practices. Ensures strict compliance with safety and health procedures, maintaining a continuously staffed front desk during service hours. Supervises bus evacuations, documenting drills and forwarding records to
the Health & Safety Specialist. Maintains a welcoming environment through professional phone etiquette and greeting all visitors courteously. Handles the center calendar on Share Point, ensuring its accuracy for center events and school closures.
Assures meticulous documentation of center administration and in-service meetings. About Us: At Centro de la Familia, we are not just educators; we are dream builders. Our warm, vibrant environment is designed to cultivate curious minds, explore boundless possibilities, and create lasting memories. We believe that every child is a unique story waiting to be written. Location: Rifle CO Type: Full-time Education & Experience: A high school diploma
or associate degree or higher in administration, management, or related field.
Bilingual in Spanish and English preferred. Why You'll Love It Here: We are passionate about our work and the incredible children and families we have the privilege to support. We have been dedicated to Community and Family Engagement since 1975, have been operating Head Start Programs since 1991, and have experience managing programs in challenging, isolated, and underserved areas. Our curricula and programs are rooted in science, and we are committed to the professional growth of minority communities. Plus, our team includes bilingual and bicultural staff to ensure inclusive and culturally sensitive care.
Competitive salary and benefits package $ 15.34 - $20.72 an hour PTO package Let us build a brighter future together! Apply today! Powered by Jazz HR
at a Great Clips salon, and we'd love for you to be part of that. This salon is all about fun, work life balance, great pay Since 1985 we have been building a culture of stay with a focus on work - life balance. Grow into your full potential with us. We value true transparency not just with you but with all our stylists.
Get the benefit of a local leadership team that really cares about you and your future. Weekly Pay every Friday $18.50 - $19.00. Paid time off, Dental, Vision, and Health Insurance offered. What are salon owners looking for in a great Assistant Salon Manager? Great communication skills A motivating attitude Top-notch technical skills Flexible and organized Driven to achieve
goals Licensed to cut hair Requirements: Cosmetology and/or barber license (licensing requirements vary by state/province)What benefits may be offered by each salon owner in return?
Manager training to grow your team and the salon Incentives and recognition for a job well done An immediate customer base Ongoing training for career growth Sounds good, right? Then the salon owner wants to hear from you! Do what you love doing with a great brand. Join a Great Clips salon team today.
performer seeking a rewarding opportunity where your efforts are truly valued, this is your perfect role! We are looking ONLY FOR PEAK PERFORMERS who are ready to make an impact and reap the benefits of their hard work. Experienced appointment setters are preferred!
Join our efficient team as a Work-From-Home Appointment Setter at Bath Wizard ®! We are a thriving company that values exceptional talent and rewards high achievers. With our commitment to excellence and dedication to success, we offer an exciting opportunity for individuals with a proven track record in appointment setting. As a Work-From-Home Appointment Setter at Bath Wizard® , you will contribute to this mission by handling
calls from our customers who are interested in upgrading their bathrooms and scheduling appointments for our team of Design Consultants. You will report directly to the Inside Sales Team Lead and work closely with our team of Appointment Coordinators and the rest of the Inside Sales teams.
You will report directly to our Business Development Team Manager and be supported by our Team Leads, Sales Trainers, Customer Service and Operations Professionals, and all levels of regional leadership. We’ve got you covered with: Flexible schedules: Choose from three different shifts to suit your lifestyle. Competitive compensation: Full-time pay for part-time hours based on performance. Work-from-home
convenience: Enjoy the comfort of working from your own space.
What It Takes to Succeed Minimum of 5 years of call center experience or appointment setting. Exceptional communication skills and a customer-centric approach. Self-motivated with a drive to exceed targets and deliver results. Hard wired internet connection and a dedicated workspace. Key Responsibilities: Engage with customers via phone, providing exceptional service and resolving inquiries. Meet and exceed targets through effective communication and rapport-building. Maintain accurate records of customer interactions and transactions. Collaborate with team members to achieve collective goals and maintain a positive work environment.
Schedules: 8:00 AM - 12:00 PM 12:00 PM - 4:00 PM 4:00 PM - 8:00 PM Why Work at Bath Wizard®? Bath Wizard® is America's Favorite Bathroom Remodeling Brand™. With 15+ years of experience in the Residential Remodeling industry, Bath Wizard® has the resources, tools, and motivation to help you succeed. Whether you’re looking to start a new career or expand your existing wealth of knowledge, we have the training, coaching, and development to take your career to the next level. If you are ready to unlock your potential and find out what you are truly capable of, there is no better place to do so.
— It is the policy of Bath Wizard® to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, interaction, interactionual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen.
In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter. Powered by Jazz HR
representatives is a must. Qualified candidate will have at least 1 year of experience in bookkeeping or accounting principles for skilled nursing, knowledge of governmental accounting (budgeting, taxation and costing). Excellent customer service skills, ability to multi-task and being team oriented is required.
Holly Heights Nursing Center offers a competitive wage, medical/dental insurance, fringe benefits and a work-life balance. We are a privately held company with no Corporate office and have a very appealing 401 (k) plan with company match and 1 year vesting. If you would like to be an integral part of our new management team where your opinion counts and matters, please send your resume to HHNC, Att. Lynn Stockwell, 6000 E. Iliff Ave. Denver, CO 80222
