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POPULAR
Sign language interpreter job in oak park, il
1
Sign language interpreter job in oak park, il
Melrose Park, IL
Dec 23, 2023

that is motivated and willing to work full time school based hours. Job Details: Full time, Monday-Friday 35-40 hours per week Working with elementary caseload The district is ready to interview and hire the right candidate for this position as soon as possible.

Our ideal candidate has worked as an educational interpreter before and has similar experience but new graduates are strongly encouraged to apply! If you would like to be considered for an interview, please apply below or call Alison Self at 678-837-xyz X to discuss the position further. Alison Self Senior Account Executive 678-837-xyz X xyz X@ For more details: jobs-search. org/customer-service_melrose-park-c429855/sign-language-interpreter-job-in-oak-park-il-melrose-park_i1970919279

POPULAR
Binny's beverage depot lincolnwood-customer service manager
1
Binny's beverage depot lincolnwood-customer service manager
Des Plaines, IL
Dec 23, 2023

also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security. Major Duties and Responsibilities: • Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills• Conducts new employee orientations, trains and coaches Store Associates•

Utilizes company tools to diagnose opportunities and develops action plans to improve performance• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members• Provides direction, support, and ongoing feedback of overall performance to staff members• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled• Ensures company standards are met for store and associate appearance• Assists with planning and adjusting schedules as necessary

to maximize sales, while ensuring payroll expectations are followed• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate• Willingness to participate in continued education, including product knowledge and professional development• Assists management team with inventory management• Performs all duties of a store associate while functioning as a Customer Service Manager• Performs all duties as directed by managers Qualifications• Must be 21 years of age• 1-2 years retail management experience.

Demonstrates supervisory and training/coaching skills• Full-time employment, ability to work evenings, weekends and holidays, as scheduled.

Consistent and regular attendance required• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to effectively communicate with customers and staff.

• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required. • Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc. )• Ability to count cash and make change accurately• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card • Ability to repeatedly lift 40-50 pounds• Ability to stand and/or walk for extended periods of time• Ability to follow directions and complete assignments• Ability to read small type• Ability to repeatedly walk up and down stairs• Ability to work in cold areas Hourly pay range for this position is $19.00-$22.00 Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications For more details: jobs-search.

org/advertising_des-plaines-c429927/binny-s-beverage-depot-lincolnwood-customer-service-manager-des-plaines_i1969559895

POPULAR
Lead csr/teller - cal city - full time
1
Lead csr/teller - cal city - full time
Calumet City, IL
Dec 23, 2023

the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.

While operating within the Bank's risk appetite, achieves results by consistently identifying, backssing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Experience: Deepen relationships and treat customers with genuine care by listening to their

specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of communication open and clear Maintain a position of trust and responsibility by keeping all customer business confidential Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations: Collaborate with Financial Center Manager to ensure all monthly cash counts are completed. Partner with Financial Center Manager to gather and report monthly FCA

requests. Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.

Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed. Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. Assist in training newly hired Customer Service Representative Referrals: During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation Build and maintain a working knowledge of the Retail products and services offered Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High school diploma/GED. Work involves extensive cash handling. Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision. Work involves contact with the public, adhere to dress code guidelines.

Must have the ability to interact comfortably and confidently with the public. Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. Act as a leader and a resource for both customers and platform team. Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. Need to have flexibility in scheduling. WORKING CONDITIONS: Normal office environment. Extensive viewing of computer screens. Lead CSR/Teller - Cal City - Full Time LOCATION -- Calumet City, Illinois 60409 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, interactionual orientation, gender identity, military status, veteran status or any other legally protected status.

For more details: jobs-search. org/finance_calumet-city-c429910/lead-csrteller-cal-city-full-time-calumet-city_i1970455107

POPULAR
Binny's beverage depot elmwood park- customer service manager
1
Binny's beverage depot elmwood park- customer service manager
Elgin, IL
Dec 23, 2023

also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security. Major Duties and Responsibilities: • Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills• Conducts new employee orientations, trains and coaches Store Associates•

Utilizes company tools to diagnose opportunities and develops action plans to improve performance• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members• Provides direction, support, and ongoing feedback of overall performance to staff members• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled• Ensures company standards are met for store and associate appearance• Assists with planning and adjusting schedules as necessary

to maximize sales, while ensuring payroll expectations are followed• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate• Willingness to participate in continued education, including product knowledge and professional development• Assists management team with inventory management• Performs all duties of a store associate while functioning as a Customer Service Manager• Performs all duties as directed by managers Qualifications• Must be 21 years of age• 1-2 years retail management experience.

Demonstrates supervisory and training/coaching skills• Full-time employment, ability to work evenings, weekends and holidays, as scheduled.

Consistent and regular attendance required• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.

)• Ability to count cash and make change accurately• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card • Ability to repeatedly lift 40-50 pounds• Ability to stand and/or walk for extended periods of time• Ability to follow directions and complete assignments• Perform all duties as assigned by supervisors• Ability to repeatedly walk up and down stairs• Ability to work in cold areasThe hourly pay range for this position is $19.00-$22.00 Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications For more details: jobs-search.

org/advertising_elgin-c429944/binny-s-beverage-depot-elmwood-park-customer-service-manager-elgin_i1970189213

POPULAR
Customer service supervisor
1
Customer service supervisor
Elgin, IL
Dec 23, 2023

also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security. Major Duties and Responsibilities: • Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills• Conducts new employee orientations, trains and coaches Store Associates•

Utilizes company tools to diagnose opportunities and develops action plans to improve performance• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members• Provides direction, support, and ongoing feedback of overall performance to staff members• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled• Ensures company standards are met for store and associate appearance• Assists with planning and adjusting schedules as necessary

to maximize sales, while ensuring payroll expectations are followed• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate• Willingness to participate in continued education, including product knowledge and professional development• Assists management team with inventory management• Performs all duties of a store associate while functioning as a Customer Service Manager• Performs all duties as directed by managers Qualifications• Must be 21 years of age• 1-2 years retail management experience.

Demonstrates supervisory and training/coaching skills• Full-time employment, ability to work evenings, weekends and holidays, as scheduled.

Consistent and regular attendance required• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.

)• Ability to count cash and make change accurately• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card • Ability to repeatedly lift 40-50 pounds• Ability to stand and/or walk for extended periods of time• Ability to follow directions and complete assignments• Perform all duties as assigned by supervisors• Ability to repeatedly walk up and down stairs• Ability to work in cold areasThe hourly pay range for this position is $19.00-$22.00 Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications For more details: jobs-search.

org/advertising_mchenry-c429861/customer-service-supervisor-mchenry_i1970254892

POPULAR
It level 1 help desk tech
1
It level 1 help desk tech
Evanston, IL
Dec 23, 2023

be coverage of help desk calls and tickets. Training will be provided in the layout and operation of Point of Sale as well as Store System and Sales Order System, all of which are proprietary builds. Examples of Assignments: Coordinating Computer Imaging/Building (Registers, Satellite PCs, Corporate Machines)Building and replacing pin pads Answering emergent level calls/Triaging Tickets using Award Winning level software (Fresh Service)Replacing other various computer components (battery backups, monitors, printers, etc.

)Problem Solving for Customer Service - handle a unique style of inquiries to challenge your problem-solving skill set Teambuilding assignments with other subsections

of IT Job Requirements Availability to work nights, weekends, holidays Good customer service skills and ability to professionally handle stressful situations Ability to think on your feet Must be organized and able to handle multiple tasks simultaneously Some knowledge of PC hardware recommended Associates degree in an IT-related field or equivalent on-the-job experience Internal applicants must have 6 months of work experience with Binny's and have no outstanding disciplinary or performance related issues.

All interested candidates should submit a resume and can upload a brief personal statement outlining their interest and qualifications for the position. Pay range for this position

is $20.00-21.00 hourly based on experience and credentials. Binny's offers a comprehensive benefits package including medical and dental insurance, a 401 (k) plan, educational reimbursement, PTO time, sick pay, paid parental leave, paid holidays and an employee discount.

Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications For more details: jobs-search. org/manufacturing_lincolnwood-c429769/job_i1970650791

POPULAR
Strategic Account Representative
1
Strategic Account Representative
Belleville, IL
Dec 23, 2023

the following: Identify, recruit, and grow partner sales to hit targets agreed upon Execute upon partner strategy to support and generate demand for services Drive targeted marketing activities together with the partner to increase the sales and achieve the targets set Train, enable, and coach, in both sales techniques and technical knowledge, partners on a scheduled and proactive basis Managing and maintaining account relationships through various levels of engagements.

Aid to develop and execute strategies for exponential growth of Tech Guard's business with profit in the partners Engage where necessary with extended teams in responding to partner's needs for sales, technical scoping

Performing other work-related duties as assigned Minimum Qualifications (Knowledge, Skills, and Abilities) 3+ years proven track record selling in a technical environment, Experience working with Channel Partners Strong communications, and presentation skills Must be a team player, a competitive personality, and the ability to manage complex sales engagements Must have an entrepreneurial approach and a drive to achieve Goal- oriented, articulate and possess sound account management skills

POPULAR
Buffalo Wild Wings - Cashier & Customer Service - Aurora - Urgently Hiring
1
Buffalo Wild Wings - Cashier & Customer Service - Aurora - Urgently Hiring
Naperville, IL
Dec 23, 2023

transactions with customers all while making sure our guests' needs are taken care of. At times you'll be responsible for making sure the front of the house is neat and orderly, restocking items, and answering the phone. The ideal candidate is dependable and reliable with excellent customer service skills, top-notch accuracy, and displays exceptional customer service to ensure the guests will return.

Additionally, the Cashier and Customer Service role will greet customers as they enter the location and answer any questions as needed as well as take orders and enter them into the POS terminal. Attention to detail is a must, since you will accept payments for items purchased and balance

the cash register at the beginning and end of the shift. Nice to haves: -High school diploma (or equivalent)-Excellent customer service skills -Excellent verbal communication skills-Ability to operate available equipment, such as cash registers, calculators, or scanners-Mathematical skills, as needed to make the change and give refunds-Knowledgeable about the products and services and customer-related policies at Buffalo Wild Wings - Aurora Associated topics: agente de servicio al cliente, answer, call center associate, clerk, client service, csr, customer service, internship, rep, telephone service representative

POPULAR
Underwriter Account Representative
1
Underwriter Account Representative
Chicago, IL
Dec 22, 2023
POPULAR
Service Coordinator
1
Service Coordinator
Buffalo Grove, IL
Dec 22, 2023

having good people skills is necessary. Responsibilities: Engage clients in backssing their service needs and develop client-centered plans. Act as liaison for clients receiving supportive services from various agencies. Proactively develop and arrange educational/preventative health programs and services for clients.

Provide crisis intervention with clients on a short-term basis. Prepare and distribute monthly calendars, newsletters, and event fliers. Maintain social service files and be familiar with policies regarding service provision. Prepare, submit monthly/quarterly/annual reports on program activities. Ensure documentation and case notes in client records is appropriate, accurate,

timely and in accordance with policies and funding requirements. Requirements: 5+ years of experience working with people with disabilities. Strong social work background.

Bachelor's degree in social services or related field. Highly personable and able to work with people from diverse backgrounds. Hands-on, energetic, and creative. Excellent organizational, analytical, and listening skills. Bi-lingual is desirable. Basic computer skills (Word, Excel, Outlook). Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. If you would like to complete our voluntary

self-identification form, please click here or copy and paste the following link into an open window in your browser: jobs.

/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting . We look forward to working with you. Beacon Hill. Employing the Future (TM)PDN-9ae7d857-e3c6-47cc-9245-8cda6b47fc5e

POPULAR
Customer Service Representative (Temp-to-hire)
1
Customer Service Representative (Temp-to-hire)
Schaumburg, IL
Dec 22, 2023

the customers. Drive strong relationship with Account Managers to ensure open line of communication. Proactively manage effective working relationships with customers providing them with agreed upon service level, sales order support, complaint handling and issue resolution.

Respond to general inquiries as appropriate or facilitate re-direction to the relevant contact within the customer triangle. Liaise with Supply Chain/Logistics to determine relevant fulfilment strategy in support of the service level requirements. Responsible to ensure all costs are accounted for in quote on customer orders. Process and track progress of orders in support of great customer service. Proactively identify

critical service issues with the customer and if an alternative delivery cannot be agreed upon use the internal prioritisation and escalation process to resolve.

Resolve customer requests for adjustments in orders or billing. Act as the main contact for complaint handling and facilitate timely resolution of issues. Requirements: 5+ years business support/customer service experience preferably in the logistics or manufacturing industry. Strong Microsoft Office 365 user skills including Excel pivot tables. Ability to manage and plan multiple activities at the same time. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with

Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: jobs. /eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you. Beacon Hill. Employing the Future (TM)PDN-9ae7d857-c2a6-4b3d-9aab-45b48492e033

POPULAR
Customer Support Specialist
1
Customer Support Specialist
Aurora, IL
Dec 22, 2023

Connect Hearing, and Advanced Bionics – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.

The Way We Work At Sonova we value our employees and prioritize their well-being. We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across teams while offering flexibility in how work gets done. We designed our work model team by team, empowering teams to customize a working environment that balances

individual team needs with business outcomes. By offering work options, we foster more flexible and individualized time management, contribute to a healthy work-life integration, increase employee satisfaction, build meaningful partnerships at work, and calibrate productivity to acknowledge you have a life outside of work.

Sonova has chosen a HYBRID WORK MODEL- Customized by team that keeps our employees motivated and engaged. Sonova Values At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people: to hear better, to

listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds.

In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions. We Care -- We care for our employees, customers and consumers, as well as our shareholders and society. We drive innovation -- We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers. We strive for excellence -- We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.

We take accountability -- We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity. We build the best teams -- We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. Aurora, ILCustomer Support Specialist Purpose of role: The Customer Support Specialist (CSS) is responsible for supporting the sales efforts of the company through customer contact via a variety of support mediums. The CSS is the backbone of the Customer Success infrastructure, creating a hallmark of excellence by providing both exceptional service and proactive interdepartmental support, while continually challenging themselves to maximize efficiency.

Our Offer to You: Improving the quality of life of millions of people suffering from hearing loss A challenging and motivating assignment as part of a dynamic team Modern mindset and processes, accommodating flexible working conditions Opportunities for further responsibilities and support for further training and development Sonova’s outstanding opportunities and career growth Main Tasks and Responsibilities: Serve customers via phone, fax, mail and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintain client database, and customer profiles Maintain a high inbound call answer rate.

(75-80 calls a day avg) Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems Redirect complex or specialized concerns to the appropriate team for follow-up (e. g. – Audiology inquiries, technical product support, etc. ) when applicable Investigate and resolve problems related to the shipment of product, returns, credits, and orders Communicate company policies and pricing per price and policy guide Day to Day responsibilities could include: Answer a large number of inbound calls on a daily basis (60+) Assist with billing questions, pricing and warranty inquiries Assist with order status and tracking inquires Assist with backorder management for sales territory Assist with web services Assist with case management for sales territory Assist with customer account and contact maintenance for sales territory Handle customer complaints with sense of urgency and see through to satisfactory resolution Work cross functionally to ensure an effortless customer experience Ability to consistently meet stated KPIs Complies with all local, state and federal laws and regulations Complies with all Company policies, processes and procedures All other duties as assigned Education and Skillset: High school diploma or equivalent, some college preferred Minimum 2 years’ B2B Customer Service OR minimum 3 years’ B2C Customer Service experience At least 2 years SAP experience Strong typing proficiency and computer skills Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, Power Point as well as web interface Effectively communicates via telephone Displays empathy Demonstrates steps of active listening Attention to detail with every customer interaction Ability to collaborate effective within a team setting Strong verbal communicator Technical aptitude to learn large product portfolio Salesforce experience a plus A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

POPULAR
Customer Service Senior Representative- Express Scripts- Hybrid
1
Customer Service Senior Representative- Express Scripts- Hybrid
Elmhurst, IL
Dec 22, 2023

nursing department. Works with Nurse Manager and field staff to schedule patient visits for home infusion. Works with shop, reimbursement, and nursing departments as coordinator for nursing referrals. Delivers straightforward administrative and/or other basic business services in Customer Service.

Works with various staff, departments and prescribers via fax, email, IM, and phone. Responds timely to inquiries from patients, field staff, and other departments for information and assistance. Position requires excellent interpersonal skills, critical thinking, multi-tasking, retention, and flexibility. Independently responds to inquiries ranging from routine to moderate complexity. Issues

tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Enhance organization reputation by accepting ownership for responding to new and different requests.

Escalate issues as necessary. ESSENTIAL FUNCTIONS Use of shop and scheduling programs for documentation and nurse scheduling of home infusion visits. Proactively communicate to field staff, nursemanagement, and patients. Investigate/research issues and provide resolution. Take initiative for problem solving with ability to multitask effectively and use critical thinking. Correct and timely entry of data in appropriate systems. A pro-active work ethic

with ability to be managed/trained virtually Proficiency and use of Excel and Outlook QUALIFICATIONS High School education or GED.

5+ years of relevant Customer Service experience. Previous Healthcare experience preferred but not required Microsoft Office Suite. Extremely detailed oriented. Excellent written and oral professional communication skills. Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates shop, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, interaction, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, interactionual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: xyz X@ for support. Do not email xyz X@ for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.

Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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