Help Desk Support Technician who is the first point of contact for employees and vendors seeking support. You will be part of a dynamic team responsible for maintaining the day-to-day operations and maintenance of all Town Pump profit centers throughout the state of Montana and Idaho.
Answering and responding to all customer calls while maintaining high quality standards set by our Facilities Help Desk Support Technician department is a must. COMPUTER SKILLS or EXPERIENCE: Basic understanding and knowledge of desktop computer hardware and operating systems. Experience with Microsoft Office (Outlook, Word, and Excel are minimum requirements). Experience with Internet browser software and
browser-based applications. Experience with or the ability to quickly learn and work with a variety of complex and system management and support tools. ESSENTIAL DUTIES and RESPONSIBILITIES: This is an in office job and requires the employee's presence inside the office each day.
Be present and visible to users in a support desk capacity providing solutions to include but not limited to the following: Facilities support, On Call support, building projects, and general maintenance for all Town Pump profit centers. Must be able to manage multiple projects in a detail-oriented manner as assigned by team members and/or leads. Update daily status reports, work logs, and shift handover reports.
Act as a liaison between customers, technical escalation teams, and vendors.
Perform a variety of common troubleshooting skills for HVAC, Plumbing, Deli, Refrigeration equipment, Fuel equipment and much more. Ability to maintain a high level of professionalism and composure and ensure sound decision making in a highly stressful, time sensitive, detail-oriented situations. OTHER DESIRED SKILLS and ABILITIES: Ability to understand, comprehend and convey information from various technical manuals and run books. Ability to consistently demonstrate the values of urgency, compassion, and empathy in a fast paced environment. EDUCATION and/or EXPERIENCE: High School graduate or equivalency is required.
Post-secondary education or Trade school related certification(s) are highly desirable. One or more years practical work experience is highly desirable. Equivalent combination of education and experience. CERTIFICATES, LICENSES and REGISTRATIONS: Valid Driver’s license with acceptable driving record. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit or stand for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer related components. Bending, twisting, squatting, kneeling and working in confined spaces. Lifting and transporting of moderately heavy objects weighing no more than 50 lbs. unassisted.
