and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity As a dedicated Manager of Personal Lines, you will lead a team of account managers who provide property insurance solutions. Coaches, mentors, and develops Personal Lines teams to provide members and nonmembers with personal lines insurance solutions. Uses knowledge of personal lines marketplace to support Personal Lines teams throughout the client lifecycle. Accountable for team performance and results. Collaborate with
carriers on process improvements, customer concerns, exceptions, and trends. This position can work remotely in the continental U. S. with occasional business travel.
What you'll do: Serves as a team leader, coach, mentor, role model, and change agent to a team of employees who provide personal lines insurance Collaborates with internal and external partners (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage. Reviews key reporting results to include process adherence issues and exceptions. Applies Agency Management Systems for operating in a multi-carrier environment to provide Day to Day operational support. Maintains high degree
of industry expertise and knowledge of industry trends to facilitate and support the technical and interpersonal skills development of their team.
Drives business results and revenue/product goal attainment; ensures team members provide appropriate product solutions to meet member needs. Handles member and team issues and makes appropriate risk decisions based on policies. Works with external carriers and partners, using knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, contributing to the department success. Responsible for backssing internal/external talent with the talent acquisition team to make informed hiring decisions.
Responsible for leading team in support of achieving individual and team goals, holding them accountable for performance and actions and developing employees through regular mentor and timely feedback. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of insurance sales and service experience to include at least 2 years of experience in Personal Lines insurance.
2 years of direct team lead, supervisory or management experience. Experience with Agency Management Systems. Ability to work in agile and dynamic environment. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days What sets you apart: Experience working with a CRM platform. Insurance Designation (PLCS/CLCS/CPCU/CPRM) Experience with Excess & Surplus Lines Experience writing high value property insurance Experience in the California market Sales leadership experience with proven results in developing impactful teams The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer: Compensation: USAA has an effective process for backssing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
The salary range for this position is: $71,490 - $136,690. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, or status as a protected veteran.
For more details: jobs-search. org/finance_locust-c441871/call-center-representative-locust_i1969984554
APPLY TODAY L ocation: Cary, North Carolina 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for shift between 8am - 8pm EST flexible for OT & Weekends Training schedule is 8AM - 5PM for 4 weeks; after training you will be given a work schedule The Customer Support Representative is an important role in the shop Operations and is responsible for handling inbound and outbound shop calls, scheduling refill deliveries when needed and directing calls to appropriate personnel.
The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients. Essential Duties and Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service
through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred Experience working with management information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Professional telephone manner Strong attention to detail Customer service experience in a Call Center role no retail Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test For more details: jobs-search.
org/finance_cary-c442064/healthcare-customer-support-cary-nc-cary_i1970364204
APPLY TODAY L ocation: Cary, North Carolina 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for shift between 8am - 8pm EST flexible for OT & Weekends Training schedule is 8AM - 5PM for 4 weeks; after training you will be given a work schedule The Customer Support Representative is an important role in the shop Operations and is responsible for handling inbound and outbound shop calls, scheduling refill deliveries when needed and directing calls to appropriate personnel.
The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients. Essential Duties and Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service
through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred Experience working with management information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Professional telephone manner Strong attention to detail Customer service experience in a Call Center role no retail Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test For more details: jobs-search.
org/finance_cary-c442064/job_i1970184353
North Carolina 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for any shift between 8am 8pm EST flexible for OT & weekends Training schedule is 8AM 5PM for 4 weeks; after training you will be given a work schedule Essential Duties and Responsibilities Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer
inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred 2+ years of customer service experience in a medical call center role required Experience working with
management information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test Application Process Includes: Skills Testing Drug Testing Background Check For more details: jobs-search.
org/finance_cary-c442064/customer-service-specialist-cary_i1970908681
