APPLY TODAY L ocation: Cary, North Carolina 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for shift between 8am - 8pm EST flexible for OT & Weekends Training schedule is 8AM - 5PM for 4 weeks; after training you will be given a work schedule The Customer Support Representative is an important role in the shop Operations and is responsible for handling inbound and outbound shop calls, scheduling refill deliveries when needed and directing calls to appropriate personnel.
The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients. Essential Duties and Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service
through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred Experience working with management information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Professional telephone manner Strong attention to detail Customer service experience in a Call Center role no retail Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test For more details: jobs-search.
org/finance_cary-c442064/healthcare-customer-support-cary-nc-cary_i1970364204
APPLY TODAY L ocation: Cary, North Carolina 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for shift between 8am - 8pm EST flexible for OT & Weekends Training schedule is 8AM - 5PM for 4 weeks; after training you will be given a work schedule The Customer Support Representative is an important role in the shop Operations and is responsible for handling inbound and outbound shop calls, scheduling refill deliveries when needed and directing calls to appropriate personnel.
The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients. Essential Duties and Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service
through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred Experience working with management information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Professional telephone manner Strong attention to detail Customer service experience in a Call Center role no retail Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test For more details: jobs-search.
org/finance_cary-c442064/job_i1970184353
North Carolina 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for any shift between 8am 8pm EST flexible for OT & weekends Training schedule is 8AM 5PM for 4 weeks; after training you will be given a work schedule Essential Duties and Responsibilities Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer
inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred 2+ years of customer service experience in a medical call center role required Experience working with
management information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test Application Process Includes: Skills Testing Drug Testing Background Check For more details: jobs-search.
org/finance_cary-c442064/customer-service-specialist-cary_i1970908681
North Carolina 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for any shift between 8am 8pm EST flexible for OT & weekends Training schedule is 8AM 5PM for 4 weeks; after training you will be given a work schedule Essential Duties and Responsibilities Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer
inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred 2+ years of customer service experience in a medical call center role required Experience working with
management information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test Application Process Includes: Skills Testing Drug Testing Background Check For more details: jobs-search.
org/finance_cary-c442064/customer-service-representative-cary-nc-hiring-immediately-cary_i1970249894
Schedule: Monday Friday available for shift between 8am - 8pm EST flexible for OT & Weekends Training schedule is 8AM - 5PM for 4 weeks; after training you will be given a work schedule Essential Duties and Responsibilities Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls
to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred Experience working with management information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal
and written communications Professional telephone manner Strong attention to detail Customer service experience in a Call Center role no retail Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test Application Process Includes: Skills Testing Drug Testing Background Check For more details: jobs-search.
org/finance_cary-c442064/job_i1970255490
dispatch of medication packages Address patient questions and concerns during refill scheduling Transfer complex issues to the clinical team, including pharmacists and nurses, for resolution Provide exceptional customer service to enhance patient satisfaction Ideal Candidate: Job stability demonstrated on resume REQUIRED At least 3 years of Customer Service experience REQUIRED Healthcare/Medical background with knowledge of medical terminology Previous experience working with management information systems to address customer needs Proficiency in Microsoft application Strong attention to detail and accuracy in data entry Excellent communication and interpersonal skills Ability to work collaboratively
in a team-oriented environment Strong organizational skills and the ability to prioritize tasks efficiently Flexibility to adapt to changing priorities and workload Commitment to maintaining patient confidentiality and adhering to privacy regulations On-boarding Requirements: High School Diploma or equivalent (GED) Criminal Background & Drug Screening 2 verifiable employment references Please read requirements carefully as we are prioritizing those that meet the requirements.
For more details: jobs-search. org/information-technology_cary-c442064/job_i1970179812
North Carolina 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for any shift between 8am 8pm EST flexible for OT & weekends Training schedule is 8AM 5PM for 4 weeks; after training you will be given a work schedule Essential Duties and Responsibilities Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer
inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred 2+ years of customer service experience in a medical call center role required Experience working with
management information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test Application Process Includes: Skills Testing Drug Testing Background Check For more details: jobs-search.
org/finance_cary-c442064/job_i1969310103
APPLY TODAY L ocation: Cary, North Carolina 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for shift between 8am - 8pm EST flexible for OT & Weekends Training schedule is 8AM - 5PM for 4 weeks; after training you will be given a work schedule The Customer Support Representative is an important role in the shop Operations and is responsible for handling inbound and outbound shop calls, scheduling refill deliveries when needed and directing calls to appropriate personnel.
The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients. Essential Duties and Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service
through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred Experience working with management information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Professional telephone manner Strong attention to detail Customer service experience in a Call Center role no retail Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test For more details: jobs-search.
org/finance_cary-c442064/healthcare-customer-support-cary-nc-hiring-immediately-cary_i1969306394
APPLY TODAY L ocation: Cary, North Carolina ( 100% On-Site) Pay: $21.35/hr Schedule: Monday Friday available for shift between 8am - 8pm EST flexible for OT & Weekends Training schedule is 8AM - 5PM for 4 weeks; after training you will be given a work schedule Essential Duties and Responsibilities: Enter all communication and documentation in the client platform Utilize all available resources to secure copay assistance funding for patients in need of financial assistance, and communicate available resources to providers and patients Communicate with providers regarding patient updates and document in the client platform Utilize clinical notes provided by providers to initiate prior authorizations
via online portal, phone or fax Review and assist patients in completing their applications for assistance.
Follow-up as needed with the patient, provider and third party to ensure application completeness.
Follow-up on applications for assistance with third party entities until an assistance determination decision is made (copay or free good support) Manage inbound calls on the manufacturer customer service lines from patients, clients, physicians, practitioners and clinics regarding inquiries about services provided, financial support programs and applications Coordinate with the Patient Benefit team to initiate the shop dispensing workflow when the assistance outcome has been
determined Triage prescriptions to preferred pharmacies or hub providers when we are unable to serve the patient and ensure shop or hub receipt Other related duties as assigned by Supervisor Identify and report adverse events (AEs) and product complaints (PCs) to clinicians Qualifications/Requirements: High School Diploma required 1+ year of any of the following: Benefits Verification, Benefits Investigation, Claims, Copay's, shop experience 1 + years data entry experience (data entry, creating profiles, knowledge of medications) Prior experience working in a shop setting a plus Effective communicator Flexibility with schedule Strong attention to detail Must be willing to test on typing For more details: jobs-search.
org/finance_cary-c442064/job_i1969559361
