Monitor and support incident management in production, development, and test environments in all data centers used by the client. Provide a central point for coordination of incidents that arise in all environments. Establish and orchestrate bridge calls with emphasis on restoring service to users as quickly as possible, facilitate and troubleshoot toward resolution of incidents, and manage incidents to completion.
Coordinate, escalate, and/or resolve operational system/application/network events that have the potential of negatively impacting system and application availability to the user community. Define and document metrics to judge efficiency and effectiveness of Incident Management
Process (i. e. Mean Time to Repair, Mean Time Between Failures, Repeat Incidents). Create, update and maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database.
Conduct quarterly reviews of all documents. Populate Knowledge Management Database with known troubleshooting procedures. Develop “lessons learned” on all escalated incidents. Escalate incidents in accordance with established escalation procedures. Report on previous business day's Enterprise Operations Center call volume and SLAs to be incorporated into the CIO Morning Meeting report slides (content may change as the Government reporting requirements change over time).
Report monthly on outstanding tickets dependent on third party action.
Proactively identify opportunities for process and/or documentation improvement. Support the development of monthly Enterprise Operations Center reporting for SLAs and KPIs. Performs all functional duties independently. Qualifications REQUIRED EDUCATION AND EXPERIENCE: 6+ years of experience and a Bachelor's degree. 4 years of additional experience may be substituted for a Bachelor's degree, 2 years of additional experience may be substituted for a Master's degree. US Citizenship and the ability to obtain a DHS Suitability is required. A Full BI will be required prior to starting in the position.
3+ years of experience with Fault and Performance monitoring and reporting tools such as: IBM Netcool Omnibus, App Dynamics, HP Operations Manager 3 years of experience with working with incident management tools such as BMC Remedy 3 years engineering experience within a large-scale, complex Manager of Manager (Mo M) type monitoring environment 3 years exposure to Service Management/ITIL framework and concepts (incident, problem, change management, RCA) 2+ years of proven demonstrated troubleshooting skills; highly skilled in the implementation, integration, testing and support of distributed applications.
Excellent communication skills: experience working with technical and functional resources; experience presenting information to client/senior leadership. Must work from client site as per shift schedule (unless client provides waiver for telework) Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. For more details: jobs-search. org/government_ashburn-c449203/eoc-watch-officer-security-clearance-required-ashburn_i1971798848
coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions! As a Hospital Security Officer, you will serve and safeguard a high profile healthcare customer. The Hospital Security Officer is responsible for the surveillance of the client's healthcare premises and the protection of the staff, members, and visitors.
A Hospital Security Professional detects and prevents any suspicious activity, observe and reports incidents, and provides customer service in a friendly and professional manner. $16.00 / Part Time Position Evening, Overnight Saturday - Sunday Walk/Stand for Long Periods of Time. Paid Time Off For Full
Time Officer. Officers made be required to wear a safety vest that weighs 20 pounds and AUS acquired tactical footgear as part of their personal property equipment There is great opportunity for promotion at this site or other sites under this contract.
Responsibilities: Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities Respond to incidents and critical situations in a calm, problem solving manner Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site. Allied Universal Services is currently searching
for a Professional Hospital Security Officer. The Security Officer will be working in a hospital/health care environment for Allied Universal Services.
Our officers allow us to accomplish our company's core purpose which is " to serve, secure and care for the people and businesses in our communities" The Professional Security Officer is responsible for the safety and security of the facilities they protect. Our security officers act as a visible deterrent to crime and client rule infractions; they detect and report suspicious, unsafe or criminal acts at or near their assigned posts which may be a threat to the property, clients, guests or employees at the site.
Although essential activities may differ based on the facility at which they work, below are some of the standards: Qualifications/Requirements: Qualified applicants for the Professional Security Officer position will meet the minimum requirements, as described below: At least 18 years of age. High school diploma, College Degree, or GED. Education must be verifiable through the background vendor. (Certificates of Course Completion not acceptable). Must have 5 years of work experience within the last 5 years , with a minimum of 2 years verifiable work history. Grooming/Uniform Standards: The grooming standards for this job include: The uniform will be clean and worn properly, in a professional manner at all times the uniform is worn.
No visible face or neck tattoos. Fingernails cannot be no longer than inch from the tip of the finger. The client's ID badge will be worn at all times while on client property in accordance with site policy. Footwear must be slip resistant. If N-95 masks are required by site, Facial hair will not allow for proper wear of a particulate mask. CDC Hand Hygiene Standards will be adhered to at all times. Perfumes or cologne, or other smells which could impact patients with respiratory ailments, will not be worn in excess.
Appropriate personal protective equipment (PPE) will be worn as appropriate to job roles and duties performed The use of personal electronic devices is prohibited while on post/patrol except in designated areas specified by client policy Physical and Mental Functions: Climb and descend stairs to all floors of the hospital in the event elevators are not accessible due to mechanical issues or emergency situations. Occasionally bend/twist at waist/knees/neck to perform various duties Assist in lifting patients as needed to either assist nursing staff or help transport expired patients Restrain violent/combative patients to prevent injuries to themselves and others Run as needed Work in various environments including adverse outdoor conditions such as cold, rain or heat Perks and Benefits: Health insurance and 401k plans for full-time positions Schedules that fit with your personal life goals Ongoing paid training programs and career growth opportunities Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more.
Minimum Requirements: Prior work experience involving dealing with customers, troubleshooting, and/or managing stressful situations Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles Possess a high school diploma or equivalent, or 5 years of verifiable experience As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws. As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. A valid driver's license will be required for driving positions only Post offer, must be able to successfully complete the training requirement and obtain a Management of Aggressive Behavior certification Perks and Benefits: Health insurance and 401k plans for full-time positions Schedules that fit with your personal life goals Ongoing paid training programs and career growth opportunities Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more.
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, interaction, interactionual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department.
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