Propark Mobility is currently hiring Valet Attendants for full-time opportunities to start immediately. What we're looking for: Always cheerfully greet guests and sincerely thank them upon exit. Park and retrieving guest vehicles in a safe and timely manner.
Explain the parking rates and provide instructions for guests to retrieve their self-park vehicles. Help the business by inspecting each vehicle before taking possession and following company guidelines. Impress us all by maintaining the company uniform appearance, cheerfully greeting and thanking guests, resolving issues, and by being an all-around pleasure to be with. Be outside and active most of your day, standing walking, and
sometimes helping with items weighing up to 50lbs. And you may be asked by local management to complete small cleaning or maintenance tasks or other special projects.
What's in it for you? We promote from within - park your career here! Free Parking! Flexible scheduling; paid Holidays and Wellness. Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7 (FT Employees) Paid vacation and an extra day-off on your birthday! (FT Employees) Benefits Package - including medical, dental, vision, and 8 supplemental insurances, including pet insurance! Must haves: You are at least 18 years old. You have a valid driver's license
and have been driving for at least 2 years. Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed.
Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet. Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way. Good to haves: Valet parking: 1 year+ Customer service: 1 year+ This list is not all-inclusive. The full job description will be provided at your interview. Free parking while working at your assigned Propark location(s). Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, interaction, national origin, interactionual orientation, disability, or veteran status.
If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.
Front Office in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
Ensures guest and employee satisfaction and maximizes the financial performance of the department. Salary range $66,560 - $85,000/year plus bonus. Relocation Assistance Available This is an exempt position and will be paid on a salaried basis in accordance with state and federal law. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in
the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform
duties in employees' absence. Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings.
#LI-OE1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information. Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations. Assign guests to proper Sales Executive and track and update reports regarding line rotation.
Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system. Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
without assistance; stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested. CRITICAL TASKSMarketing and Sales: Enter and update data regarding sales presentations, site packages, and self-generated leads into computer software system. Research, compile, retain, and/or communicate pertinent sales information/history to Sales Executives and/or Managers on a daily/weekly basis. Review the details and scheduling of sales presentations or preview package to guests who do not have a sales presentation scheduled. Promote awareness of brand image internally and externally. Create, log and expedite premiums (gifts) for site marketing programs.
Child Care Facilities Safety: Follows company policy and procedure for working with children (e. g. use of waiver forms). Observes activity in the child-care facility and responds appropriately in accordance with local operating procedure in the event of an emergency. Aware of situations where children are not able to safely participate in an activity and inform supervisor/manager. Provides assistance to injured child until the arrival of emergency medical services. Promotes the rules and regulations of the child-care facility intended for the safety and welfare of children.
Completes any certifications/training required by law. Child Care Equipment and Supplies: Cleans and maintains equipment and supplies. Guest Relations: Address guests' service needs in a professional, positive, and timely manner. Thank guests with genuine appreciation and provide a fond farewell. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Answer guest questions about property facilities/services (e. g. hours of operation, entertainment, restaurants, special events). Gallery Operations: Set up, replenish and break down all hospitality items throughout the sales gallery in all locations. Ensure that the kitchen preparation room is in order. Ensure all common areas are neat and in order. Oversee and ensure the safety of any children accompanying sales presentation guests in accordance with corporate guidelines.
Work in conjunction with the Sales and Marketing Management and Associates to ensure an efficient tour wave flow throughout the day. Communicate to all marketing department associates tour wave availability. Update tour manifest throughout the day. Complete all Daily Checklists and report and turn into management at the end of shift. Communication: Speak to guests and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Rewards and Gifts: Document the distribution of premiums (gifts) in computer software systems. Distribute gifts to guests upon completion of sales presentation. Maintain, update and balance premium gifting banks on a regular basis. Maintain and update Preferred Merchant List. Computer Skills: Use computer systems and software packages to input, access, modify, store, or output information.
Enter and retrieve data from computer systems using a keyboard, mouse or trackball. Working with Others: Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments. Physical Tasks: Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Policies and Procedures: Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Protect the privacy and security of guests and coworkers. Attend meetings as required by Supervisors. Perform other reasonable job duties as requested. Education: High school diploma/G. E. D. equivalent. Related Work Experience: Six months of related work experience. Supervisory Experience: No supervisory experience is required. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
