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POPULAR
Environment, Health and Safety Manager
1
Environment, Health and Safety Manager
Coventry, RI
Mar 11, 2024
POPULAR
Assistant General Manager
1
Assistant General Manager
Providence, RI
Jan 16, 2024
POPULAR
Human Resources Manager
1
Human Resources Manager
East Providence, RI
Jan 15, 2024
POPULAR
Human Resources Director
1
Human Resources Director
Cranston, RI
Jan 13, 2024
POPULAR
Sr Human Resources Business Partner
1
Sr Human Resources Business Partner
Cranston, RI
Jan 12, 2024
POPULAR
Senior HR Business Partner
1
Senior HR Business Partner
West Warwick, RI
Dec 25, 2023

they'd recommend us to someone else? You will provide the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive marketplace. CPS/CHRS is hiring a full-time, Senior Human Resources Business Partner. In this position, you'll be working as a trusted advisor to our clients, using your HR experience, our product expertise and consulting skills to solve the most critical business challenges.

At CPS/CHRS we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you

belong at CHRS. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Summary: The Senior HR Business Partner will understand the needs of our client's mission, vision, values and operational objectives in order to anticipate client oriented HR strategies and programs necessary to achieve the company's goals. Position and maintain our client as an industry leader by defining and operationalizing the HR strategy. Essential Duties and Responsibilities (include but are not limited to): Provides, through our team, innovative, cost-effective

HR strategies to clients in all service areas including strategy, coaching, market intelligence, compensation, performance management, counseling, strategic employee relations issues, training, recruitment, compliance and risk management.

Deliver any of the above services to the client to exceed client expectation. Engages with client on a regular basis to discover their business mission, vision, values, goals, and key measurements. Understands their strategic business goals, knows their products and services. Uses this information in order to promote the HR strategy and tactics to support these goals. Expands on ideas that client identifies; educates and suggests various means of design and implementation of human resource strategies, programs or processes that will enhance the effectiveness of the business.

Is viewed by clients as thought leader in the HR field. Manages the client relationship ensuring client delight with expectations, process, deliverables and service. Delivers ongoing project management to ensure deliverables are met on a timely and quality basis. Leverages own and team resources/time to meet target utilization and realization rates as defined by management. Proactively seek knowledge expertise in the HR environment as well as general business trends and practices.

Determines necessary resource requirements for client engagement and communicates these needs to the Manager for resource allocation. Works with clients to deliver on time, quality deliverables. Responsible for CHRS's book of business working independently and in concert with the company calendar and team protocols. Promotes the CHRS/CPS brand by regularly and actively attending networking and HR thought leadership events. Cross-sells/up-sells other services to promote CHRS as a " one stop" HR solution. Manages retainer or project budget for each client on a monthly and ongoing basis.

Ensures clear communication to client on services included in the original contract and prepares and delivers additional service agreements prior to commencement of new work. Responds to client requests on a timely basis, ensuring accurate, appropriate information. Actively participates in CPS culture, initiatives, and meetings providing ideas, expertise and open feedback in the process. Engage in and model our values. Qualifications, Skills and Requirements: Excellent customer service and communication skills Ability to maintain confidentiality and high level of honesty and integrity Strong attention to detail Must be self-motivated and disciplined Excellent written and verbal communication skills Strong organizational skills Ability to manage one's workload Ability to thrive in fast-paced environment Expertise in Microsoft Office is required.

Education, Training and Experience: Bachelors Degree and 10 or more years is a plus of progressive HR generalist experience with knowledge of employment, employee relations, compensation, benefits, compliance, training, and process improvements and management development. Prior experience coaching senior management is essential, with demonstrated program development expertise.

Certification as a Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) is a plus.

POPULAR
Human Resources Business Partner
1
Human Resources Business Partner
Coventry, RI
Dec 15, 2023

Pharmaron. Operating as the site HR expert, to advise, guide and support Line Managers and employees by providing high level people management and development support across the site. Key Responsibilities: Build trusted relationships with site Management, Line Managers and employees.

Provides professional, effective and customer focused HR expertise across the site to support the delivery of HR strategy, including workforce planning, recruitment, performance management, talent management, succession planning. employee relations, employee engagement, reward and recognition. Provide expert HR advice and guidance to Line Managers and employees on HR matters, supporting and building Line

Manager's capabilities in the resolution and handling of employee relations matters, including handling of grievances/disciplinary, leave of absences, etc. Interpret and provide guidance on Human Resources policies and employment law.

Identify gaps in existing HR policies and contribute to the development of new HR policies and procedures. Consult and deliver new/amended policies and procedures to the site. Work closely with site Management and employees to improve work relationships, build morale and increase productivity and retention. Assist in building strong talent and succession pipelines and work closely with our Talent Acquisition Team in managing site recruitment and employee

on-boarding. Identify and monitor employee training and development needs to ensure that training objectives are met.

To administer and manage the annual performance management process, ensuring Line Managers and employees are sufficiently trained and performance management are carried out professionally. Supporting site Management and Line Managers on organizational structure and design. Collaborate with colleagues in the Human Resources Department to develop and implement policies, programs and solutions. Additional Requirements: The role requires meticulous attention to detail and for all work to be conducted strictly in accordance with company Policies and Procedures and Standard Operating Procedures.

Work efficiently and tidily such that work is carried out in a well-planned and organized way and timely manner. Follow all Health, Safety and Environmental requirements that are defined on work instructions or communicated in training. Ensure that Personal Training File is up to date at all times. Ensure that any operating practice or instrument defect, which may affect safety at work, is brought to the attention of Management. Respect the confidentiality of information obtained in the course of duties performed and refrain from disclosing such information without written consent from Management, except where disclosure is required by law or by the order of a Court.

Experience and Education: B. S. / B. A. Degree in relevant discipline (i. e. Human Resources, Business Management or equivalent) is required, Master's Degree preferred; PHR/SPHR or SHRM-CP certification a plus. A current knowledge of relevant legislation, both at the federal and state level, is essential to this position. 7 plus years of experience as a HR Business Partner supporting a business unit is required. Prior experience in API or chemical manufacturing supporting 24/7 operations preferred.

Why Should You Apply? This is an opportunity for you to make a real impact in a fast-growing CDMO. We provide an environment that sets and commits to the highest standards. You will be part of a team who support each other, embrace challenges, and put excellence at the heart of all we do. Benefits: Pharmaron cares about our work community and offers a variety of benefits allowing employees the opportunity to customize a benefits package that meets their personal needs. Company benefits include the following: Medical, Dental & Vision Insurance Plan with Employer Contribution Health Reimbursement Account Funded by Employer Healthcare & Dependent Care Flexible Spending Accounts Employee Life and AD&D Insurance 100% Employer Paid Voluntary Life and AD&D Insurance for Employee, Spouse & Child(ren) Short and Long Term Disability 100% Employer Paid 401k with Employer Match Employee Assistance Program About Pharmaron Pharmaron (Stock Code: 300759.

SZ/3759. HK) is a premier R&D service provider for the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities, and established a broad spectrum of research, development and manufacturing service capabilities throughout the entire drug discovery, preclinical and clinical development process across multiple therapeutic modalities, including small molecules, biologics and CGT products.

With over 19,000 employees, and operations in China, the U. S. and the U. K. Pharmaron has an excellent track record in the delivery of R&D solutions to its partners in North America, Europe, Japan and China. Pharmaron is proud to be an Equal Employment Opportunity and Affirmative Action employer.

POPULAR
Summer Day Camp Staff
1
Summer Day Camp Staff
Charlestown, RI
Dec 12, 2023

August. If you like the outdoors, swimming, nature, boating, then this could be for you! Opportunities include: Receptionist/Administrative Assistant Health Director Camp Counselors Lifeguards Art and Crafts Director Nature Director Ropes Director Boating and swimming Specialists Benefits include: Free Ocean Community YMCA Membership Free Camp for kids of Camp Staff!

Full time hours = great money=college savings! Youth development is a top priority at the YMCA and you can be a part of our success. Interested parties should apply here OR in person at our Welcome Center at 95 High Street, Westerly, RIEOE

POPULAR
Human Resources Support - Temp
1
Human Resources Support - Temp
North Kingstown, RI
Dec 09, 2023

department. ESSENTIAL DUTIES AND RESPONSIBILITIES: Accurately capture and link documentation from Perceptive Content system for personnel records, filing, and administrative duties on a timely and continual basis Scan paper documents to be electronically linked to associate files through Perceptive Content Efficiently and effectively maintain data entry and distribution of a variety of HR Reports Provide administrative support as needed and requested to all levels of HR associates and leadership Communicate clearly and on a timely basis by phone, fax, and email to internal sources EDUCATION & EXPERIENCE REQUIREMENTS: High school diploma or equivalent is required.

An Associates degree

is preferred. 1-2 years clerical experience is required. Experience using Perceptive Content software and Kronos payroll software is preferred. Proficient in Microsoft Office and Google platform (i.

e. Sites, Slides, Drive, Docs, Sheets). ATTRIBUTES: Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect. Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client. Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner. Passionate:

You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.

WORK ENVIRONMENT: Work primarily in a climate controlled environment with minimal safety/health hazard potential. Sedentary, and frequent near vision use for reading and computer use. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time.

The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice. The salary range for this position is $17.00 - $18.00 per hour.

POPULAR
service porter
1
service porter
Johnston, RI
Dec 04, 2023

Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements Surroundings move throughout the company facility for most of the shift.

spend time outdoors in the weather and elements. spend time indoors in air-conditioned areas. Sitting on a regular basis Standing for prolonged periods Walking for prolonged periods Bending, twisting and/or stooping for prolonged periods Kneeling and/or Squatting for prolonged periods Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger

movement for prolonged periods Grasping/grabbing with hands for prolonged periods Pushing and Pulling prolonged periods Expectations General Expectations Must be ableo to follow instructions and communicated effectively both orally and in writing.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Work

evening, weekend and holiday work hours as required. Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Parks vehicles in accordance with policy and under direction of Sales/Marketing to ensure that the lot is attractive to potential buyers. Assist Sales and Service Staff in moving vehicles to ensure efficient dealership operations. Responsible for adding and maintaining key tags and window stickers on all lot vehicles Drives vehicles to other dealerships for 'dealer swaps' or to other vendors as requested.

May pick-up or deliever customers as requested using dealership vehicles.

POPULAR
service
1
service
Johnston, RI
Dec 04, 2023

Physical Requirements Surroundings spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbsinfrequently Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening. Attend

company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate

in performance management. Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Determine costs and completion date. Communicate expected repair time to customer. Analyze progress to maximize efficiency and maintain high quality of repairs. Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources. Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.

Diagnose problems correctly and accurately describe those problems on the repair order. Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction. Be available to aid technicians as appropriate if they have having trouble completing service work. Produce accurate estimates for wreck and internal repairs. Provide cashier transactions when needed. Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.

Start and finalize repair orders for warranty, customer paid, and internal repair. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Be polite and friendly and greet customers promptly. Conduct telephone transactions courteously, and quickly. Provide excellent customer service for all customers whether external and internal.

Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle. Notify customers promptly regarding any delays, changes, or additional work that is required. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.

POPULAR
Bodyshop Tech
1
Bodyshop Tech
Johnston, RI
Dec 04, 2023

repair on all types of automobiles. Looking to fill position immediately! Qualifications Preferred: I-Car trained technician, high production capabilities, experience in collision repair with heavy structural collision and frame experience. Able to read and follow instructions on repair/estimate orders.

Working knowledge of all aspects of repairs for damaged vehicles including body work and when to replace or repair parts. Able to properly complete light to heavy repairs including structural work. Must have a valid driver's license. Pay based on experience and training. Qualifications Other Ability to read and comprehend instructions and information. Professional personal appearance.

Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements Surroundings spend time indoors in air-conditioned areas.

Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers. Determine

management, production and quality requirements by asking questions and listening.

Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Make 100 % productivity the goal and keep as close to that as possible. Use factory specifications as the standard in all repair, service, and customization work. Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.

Receive service assignments from the service writer or service manager. Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level. Submit your request parts as soon as it is determined what is required for a particular job. Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information.

Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction. Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion. Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off. Make each job thorough and complete to reduce return repairs.

If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.

POPULAR
Service Manager
1
Service Manager
Johnston, RI
Dec 04, 2023

Physical Requirements Surroundings spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbsinfrequently Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling infrequently Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening. Attend company

meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate

in performance management. Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Analize process regularly to assure efficient and high quality work. increase service technician productivity levels. Provide excellent customer service for all customers whether external and internal If technicians are having trouble completing service work in a timely fashion, provide assistance as required to complete the job. Manage the service department so that it provides appropriate levels of profit.

Provide cost estimates for body damage and internal repairs. Manage service personnel so that they are adequately trained, alert and available for work. Ensure that jobs are delegated to technicians as appropriate considering skill level. Effectively utilize current resources. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required. Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs. Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.

Require employees to keep the department clean, organized and efficient. Use professionalism, cordiality and concern to acquire the trust and confidence of new customers upon their introduction to the service department. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Keep to expense and revenue goals as budgeted. Increase the volume of service work through effective management of technicians and processes. Create promotional campaigns in cooperation with the sales and parts departments.

Establish and maintain service follow-up programs. Keep performance efficiency reports for service personnel and make them available as required to the General Manager. Stay up to date with service department concerns through attendance at applicable training sessions. Create monthly and annual goals for the service department in cooperation with the general manager.

POPULAR
Experienced professional Flat Rate A Technician
1
Experienced professional Flat Rate A Technician
Johnston, RI
Dec 04, 2023

standards. Physical Requirements Surroundings spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and

listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules

and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Make 100 % productivity the goal and keep as close to that as possible. Use factory specifications as the standard in all repair, service, and customization work. Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service. Receive service assignments from the service writer or service manager. Have the repair work finished within the allotted time.

Set goals, develop skills and constantly increase efficiency skill level. Submit your request parts as soon as it is determined what is required for a particular job. Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information. Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction.

Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion. Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off. Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.

POPULAR
service advisor
1
service advisor
Johnston, RI
Dec 04, 2023

Greets customers in a timely and friendly manner.3. Provides a complete and accurate written estimate for labor and parts. Establishes reasonable time for service to be complete.4. Checks on progress of repair throughout the day. contacts customers regarding any changes in the estimate or promised time.

Explains cost and time requirements in detail, and gets proper authorization before an additional repairs are performed.5. Maintain customer satisfaction index rating at or above country average.6. Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufactures' specifications. Grieco Honda is looking for the right individual to

assist with the above needs. We are a growing team with a focus on offering our customers the time, attention and professionalism they deserve. Qualifications 2+ years of previous dealership experience is ideal.

High School Diploma or the equivalent Ability to read and comprehend instructions and information. General Knowledge of vehicle mechanical operations. Sales experience preferred. Professional personal appearance. Excellent oral and written communication skills. ADP/CDK proficiency preferred. High Energy and Positive Attitude. Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's

production and quality standards. Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required.

Job-Specific Expectations Determine costs and completion date. Communicate expected repair time to customer. Analyze progress to maximize efficiency and maintain high quality of repairs. Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources. Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts. Diagnose problems correctly and accurately describe those problems on the repair order. Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.

Be available to aid technicians as appropriate if they have having trouble completing service work. Produce accurate estimates for wreck and internal repairs. Provide cashier transactions when needed. Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.

Start and finalize repair orders for warranty, customer paid, and internal repair. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Be polite and friendly and greet customers promptly. Conduct telephone transactions courteously, and quickly. Provide excellent customer service for all customers whether external and internal. Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.

Notify customers promptly regarding any delays, changes, or additional work that is required. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.

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