inventory of parts and materials for on-site service and support Effectively establishes and maintains customer relations Assists with equipment installations as assigned; Troubleshoots problems and delivers effective solutions Performs general mechanical tasks as required Consistently utilizes effective communication to coordinate with other Mera's staff, ensuring a high level of customer satisfaction Take water samples and deliver/ship to testing labs as needed Complete BOL as required and submit paperwork to office in a timely manner Adheres to all company standards, policies, and procedures Responsibilities: Responsible for the up-keep of all company issued tools used for servicing pumps
and any other related items Responsible for supporting the team in meeting deadlines and financial goals Deliver and transfer the chemical to customer sites when necessary and while following all safety guideline (Employee shall not transport or handle hazardous material that exceeds the employee's legal capacity or if the employee has not received appropriate training and certification.
) Maintain professional and technical knowledge by continuous education Support training initiatives of colleagues Prepare all service orders, timesheets, and expense reports accurately, neatly, and timely Assist with onsite installation, repair, maintenance, and test tasks Assist with the diagnose of
errors or technical problems and determine proper solutions Produce timely and detailed service reports Active participation in routine (weekly) meetings and development of Top 5 Priorities Monitors adjusts and maintains equipment, to perform at full capacity Establish and maintain a good relationship with all customers Support installation needs of colleagues on new accounts Continuous priority on workplace safety.
Advise colleagues on key safety measures and development of safety best practices. Perform preventative maintenance on equipment Accountable for customer satisfaction and overall service performance Operate vehicle in a safe manner and use field automation systems Follow all company's filed procedures and protocols Cooperate with the technical team and Share information across the organization Maintain a clean and safe work area, adhere to all safety procedures Performs special projects as assigned by Management Abilities: Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Schedule - The ability to work flexible shifts and to adapt to changing work schedules Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Control Precision - The ability to adjust the controls of a machine or a vehicle quickly and repeatedly to exact positions. Hand Tools - The ability to use all hand tools (e. g. drill) Lifting - Must be able to lift at least 50 lbs. Deadlines - Must have the ability to prioritize, multi-task and meet deadlines. Proven ability to function in a self-directed environment. Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success. Driving - Ability to operate a truck and be able to back up a trailer and drive for long periods of time and distance.
Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. Reaction Time - The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears. Visualization - The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. Skills: Repairing - Repairing machines or systems using the required tools. Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Troubleshooting - Determining causes of operating errors and deciding what to do about it. Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Operation and Control - Controlling operations of equipment or systems. Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
Equipment Selection - Determining the kind of tools and equipment needed to do a job. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Physical Requirements: In a typical 8-hour day, the position requires: 1-2 hours 3-4 hours 5-6 hours 7-8 hours Standing, Sitting, Walking, Speaking, Lifting, Pushing, Pulling, Stoop, Bend, Manual Dexterity, Vision, Hearing, Reading Heat (Extreme), Cold (Extreme) Driving.
Qualifications: Educational requirements, certification or licensing standards, experience, and basic knowledge requirements. Haz Mat - Certification and License required for certain positions. Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs backssment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers- Proficient in MS Office (Excel, Word, Outlook) and general computer literacy with continued education in program upgrades. Driver - Maintain a Driver's license with a clean record at all times.
