Responsibilities Primary resource for technical troubleshooting/problem solving information. Core member of product team, represents customer/field product concerns, direct service communications and after-market support. Share product team responsibility of product quality, reliability, cost to manufacture and cost of ownership for both the company (warranty) and the end user.
Produce technical support information and qualifies Help Desk entries by product specialists. Active in marketing development activities (VOT), customer visits and provides internal support for sales staff. Training/coaching and resource for technical information. Review and approve technical content of scripts,
videos, and other media products. Responsible for ensuring our service support channel has the necessary technical and replacement parts stock information. Direct product related field support activities by monitoring and evaluating product performance trends including reliability, customer acceptance, warranty cost and customer cost of ownership.
Participate in prioritizing and initiating product team activities to improve product reliability, customer acceptance and reducing warranty costs both reactively and proactively. Direct field campaigns, support literature, NBO and dealer communications. Make routine field visits to enhance product support activities such as making routine visits
with product team, train and support Regional Service Managers, solve product issues, make dealer visits to enhance dealer support and assists in product/market research.
Service : Initiate, direct and approve final product on manuals/guides, technical service bulletins and field modifications and determines field distribution of the field mods. Also initiate, direct and approve electronic media (videos, CD-ROM and Internet). Sales: Provide input to sales promotional material and spec sheet feature descriptions. Actively participate in engineering design reviews and in marketing plan (VOT). Produce service release package and prepare/train internal and external NBO staff.
Qualifications 5-7 years related experience in customer support of technical equipment Associate degree in Electronics, Robotics or related course Strong managerial, communications, and interpersonal skills Frequent Travel (6-20%) Frequent Overnight (6-20%) Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please.
Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EO/AA Employer Minorities/Females/Protected Veterans/Disabled
that are revolutionizing the material-handling industry. More than 85 percent of Fortune 500 companies use Crown forklifts. With over 15,000 employees, 19 manufacturing facilities, and 500 retail locations across 84 countries, Crown has a vast global presence.
Crown’s global headquarters is in New Bremen, Ohio USA, with regional headquarters in Australia, China, Germany and Singapore. Job Responsibilities: Crown is looking for a Design Planning Manager who can balance strategic thinking and a pragmatic approach to elevate Design Operations and lead Product Feature Naming and Branding. As a Manager of Design Planning , you will be responsible for leading naming and branding projects that
describe new products and anticipate the future. You will also focus on optimizing design operations, streamlining processes, and nurturing a vibrant, creative culture.
The successful candidate will possess a strong creative streak, an eye for detail, and the ability to inspire others. Your excellent communication skills enable you to build cross-functional bridges, and you have an equal passion for creative and operational work. As a Manager of Design Planning , your responsibilities will include: Establish and monitor quarterly metrics for the Design department to empower data-driven decisions and drive continuous improvement Manage multiple naming and branding projects concurrently
while ensuring alignment with our Product Development Process Champion the creative culture within the Design organization by focusing on onboarding, employee recognition, and support Support Design Leadership to prioritize annual design strategy projects and advance key initiatives Collaborate with Human Resources and Talent Development to enhance competency frameworks and employee development tools Cultivate strong relationships with key universities and build a healthy recruiting pipeline Evaluate and improve tools, processes, and facilities to streamline design operations and collaboration Build and maintain lateral relationships within Design and across the company Visit You Tube to learn more about Crown Equipment – Defining the Future of Material Handling Onsite Work: This position works fully onsite so a reasonable commute is necessary.
Minimum Qualifications: Bachelor’s degree in Design, Marketing, or other business-related 5 or more years of related experience (salary will be commensurate with experience) Excellent skills in writing and communication, project or program management, cross-functional collaboration, and leadership Ability to frequently travel (6-20%) with occasional overnight stays (0-5%) and valid passport Reliable transportation to travel locally between company locations during scheduled workday Preferred Qualification: Prior experience with or exposure to product management, product development, and branding and naming Work Authorization: Crown will only employ those who are legally authorized to work in the United States.
This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled
