Alpha operates under Indicor™ a diversified industrial solutions company providing specialized, mission-critical products for industrial manufacturers, and a global portfolio of proven, best-in-class technology companies for shareholders. The company is seeking to hire a Director, Global Aftermarket Operations, to oversee the day-to-day aftermarket organization worldwide.
This position reports to the Global Director of Operations, Service & Supply Chain and will strategically partner directly with the Vice President, Sales & Marketing to attain significant margin enhancement and sales growth objectives. The Director, Global Aftermarket Operations will be accountable for managing processes
and structure to attain the aftermarket key performance metrics for the company. The global customer service, field service, hardware, and software support teams leaders report to this position.
This position will have a high level of interaction with the Vice President of Sales & Marketing to ensure delivery of service-based outcomes. Talent, Strategic Formulation and Strategic Execution are core to Alpha Technologies operating principles and the following characteristics are key attributes deployed by the President and supported by the Alpha leadership team: Talent includes: Sourcing to ensure only the best of the best are recruiting into the company and its many divisions. Development
to ensure that strong talent continues to improve. Engagement to ensure retention and advancement.
Strategic Formation includes: Clarity of where you play and how you win. Defining the strategic choices whereby you will grow long term value. Strategic Execution includes: The processes and tools to ensure the strategy is acted on as part of the daily work and not relegated to periodic " check-ins" after all the tactical work is cleared. Alpha believes strongly in a culture of Continuous Improvement and reliance on Lean methodologies and DMAIC model are critical areas of competence. Detailed Primary Responsibilities: Responsible for developing and implementing an annual Aftermarket Service plan which includes objectives, strategies, and implementation plans for meeting and/or exceeding key operational metrics and revenue targets.
Recruit, develop, and manage global service and support team and provide constructive feedback through performance and development processes to deliver plan results. Manage the daily operations of the global service organization, including effective utilization of Dynamics 365 (Service CRM tool). Provide leadership in developing, analyzing, and reporting on KPI's to ensure service utilization and attachment rates are met.
Build a strategy to enhance margin improvement within the aftermarket organization (service & spares). Partner with the VP of Finance and VP of Sales & Marketing to forecast orders and revenue, as well as activity levels, pipeline development and customer outcomes. Support the Sales & Marketing organization to manage the customer/prospect pipeline and prioritize accounts to ensure a maximum focus on commercial impact. Partner with the Aftermarket organization and Marketing, Sales, and Engineering to provide voice of customer on new product pipeline. Develop and maintain business and scientific channels needed to support and grow the business.
Partner with the Quality Leader to ensure consistent customer approach on training and technical resolution to customer issues. Proactively manage relationships with key internal stakeholders to maximize efficiency. Responsible for Alpha University Share Point and training databases and oversight of compliance, training, and onboarding programs for all aftermarket personnel. Additional Responsibilities: Follow all company safety policies and procedures and organize work areas for efficiency and safety. Provides status reports to management as required.
Respond to change productively and handle other duties as required. Supervisory Responsibilities Provides strategic direction, vision, and leadership to direct reports including coaching and mentoring. Conducts semi-annual and yearly performance evaluation in cooperation with functional leaders. Ensure with the Team Leaders that the workforce is regularly evaluated against the skills for pay matrix to ensure appropriate classification of workers based on evidentiary performance and to maintain equity Globally. Confer with superiors, subordinates, and other personnel to review achievements and discuss required changes in goals or objectives.
Education & Experience: Bachelor's degree in engineering preferred, or Business degree with strong technical background/acumen. MBA preferred but not required. Minimum of 7-10 years of aftermarket experience; with 7 years in a management role with a technical organization. Lean & Six Sigma (6S) and continuous improvement experience (Black Belt preferred).
are committed, hard-working, honest and friendly. -Excellent customer service skills-Reliable transportation to and from work (daily)-Ability to work with computers-Ability to assist the General Manager with team building-Ability to coach and lead a team with no supervision-Ability to maintain a positive atmosphere of teamwork and full of energy-Ability to communicate to all team members-Sales Skills Additional Responsibilities: -Be professional and courteous with all customers-Promptly handle all customer concerns by delighting each of our customers-Willing to open and close stores-Willing to perform and uphold daily cleaning duties-Willing to maintain a safe and organized restaurant for employees
and customers We are actively hiring for a full time or part time Shift Leader to join our team.
We can't wait to meet you. Apply today! Associated topics: assistant general manager, backend, gerente de cocina, management, night shift manager, operations, restaurant general manager, restaurant leader, restaurant operations, supervisor
hard-working, honest and friendly. -Excellent customer service skills-Reliable transportation to and from work (daily)-Ability to work with computers-Ability to assist the General Manager with team building-Ability to coach and lead a team with no supervision-Ability to maintain a positive atmosphere of teamwork and full of energy-Ability to communicate to all team members-Sales Skills Additional Responsibilities: -Be professional and courteous with all customers-Promptly handle all customer concerns by delighting each of our customers-Willing to open and close stores-Willing to perform and uphold daily cleaning duties-Willing to maintain a safe and organized restaurant for employees and customers
We are actively hiring for a full time or part time Shift Leader to join our team.
We can't wait to meet you. Apply today! Associated topics: assistant restaurant manager, back end, day manager, general operations manager, night manager, restaurant general manager, restaurant leader, restaurant manager, service manager, store manager
the industry for innovation, quality and for our commitment to safety. Position Overview The position is ultimately responsible for mobile fleet asset procurement, management, and maintenance with a direct focus on the total cost of ownership. This position requires technical abilities, performance management skills, financial understanding, and industry knowledge.
The role is expected to work closely with the divisional GMs and their teams through hands-on management and visibility in the business. The role will require general travel throughout Ohio to our various locations. Key Responsibilities Assist in driving an effective employee-driven safety culture. Ensure total cost of ownership
exceeds industry standards in an effort to provide the organization with a competitive advantage in the market. Maintain a multi-year capital plan (target fleet).
Include scheduling of purchases to maximize utilization. Coordinate with local divisional teams to provide CAPEX justification and support. Identify correct fleet levels for identified and forecasted volumes. Complete component life cycle analysis. Manage asset capital rebuilds to ensure multiple life ownership strategy. Develop a strategic disposal plan. Work with divisions to optimize operating conditions at sites to improve overall equipment performance (ex. - improve haul roads, stockpile management, etc. ). Promote partnering
with OEM dealers. Optimize Asset Base Manage leasing activities across the group.
Determine a lease vs. buy program that optimizes lifecycle costs. Develop fleet strategies to promote the sharing of equipment across divisions. Manage, develop, and retain high performing Equipment Managers and Shop Foreman Utilize performance management skills, communication, and knowledge to ensure financial success, safety awareness, and operational excellence. Challenge and hold team members accountable to deliver results. Champion the development, improvement, implementation, and use of shop and equipment excellence programs including but not limited to: Compliance/Risk, CMMS, Tire Programs, Oil Analysis, Contamination Control, Telematics, 5S Program, Parts/Inventory Management, Winter Maintenance Plans, Preventative Maintenance, Planning and Scheduling, and Outside Repairs.
Drive Innovation through the application of new technology. Sponsor or participate in regional and/or divisional equipment performance committees. Work with divisional teams to ensure revenue and hourly rates are set properly and the equipment, shop, and delivery accounts break even. Provide follow-up and ensure sustainability of all performance initiatives and financial impact. Hold follow-up meetings/calls as necessary with Equipment Managers.
Drive ongoing improvement culture throughout the company. Be the champion for the Equipment, Shop Managers, and Mechanics. Communicate, deliver, and execute the CRH AMAT Equipment Category Strategies. Maintain and execute high utilization of CMMS and its modules. Education and/or Experience Associate degree or related experience. A minimum of 5 years of equipment management experience is required, 10 years preferred. Experience working with electronic equipment management systems preferred. Experience managing P&L responsibility required.
Experience in mining, construction & paving, or manufacturing. Knowledge / Skill Requirements Ability to work effectively with others High ethical standards Strong analytical and problem-solving skills Strong negotiation skills and ability to work with suppliers Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness Ability to drive change and sell new concepts & approaches through persistence, self-motivation, energy, tenacity, follow-through, and commitment Excellent communication skills (both oral and written) Understanding of procurement and its impact on financial results What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage.
We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! The Shelly Company, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability--If you want to know more, please click on this link.
