Essential Functions: • Face of Cedar Lake Cellars. Often first point of contact for guests, new hires and vendors. Must leave a lasting, memorable, and positive first impression. • Respond to guest's inquiries in a timely and effective manner, via phone, email, social media, or chat applications.
• Collect, track and analyze guest feedback via surveys & reviews and prepare reports. Suggest improvements internally based on the insights gathered. • Track guest experiences across online and offline channels, devices, and touchpoints. • Engage regularly with CLC social media posts, pictures, " what's happening" and engages staff to post. • Document processes and log technical issues,
as well as guest compliments and complaints. • Work in collaboration with internal teams such as events, culinary, winery, and finance, to ensure that gaps in the guest experience- irrespective of where they occur in the journey.
• Facilitate and maintain all reservation systems including but not limited to firepit, picnic tables and winery dining reservations. • Maintain document and data storage/organization on shared drive. • Organize team meetings and take notes during meetings. • Work in collaboration with marketing to promote CLC on all utilized social media applications. • Assist on weekends as scheduled for winery, events, and culinary. • Fully participate and support all signature events. • Facilitate initial intake/phone screening for non-leadership positions.
• Collect, summarize and prepare reports for Plus/Deltas for Signature/Important Dates events
PRODUCTION. Rotating 12-hour Shift (7p-7a / 7a-7p) w/ built in OT +$1/hr. extra Heat differential / +$.40 Night shift differential (7p-7a) Raises every 90 days, up to top out Health Insurance Eff 90 Days - see detail below 401k Match (50% up to max 6%) 401k Annual Profit Sharing 3% Annual Bonus Program Tuition Reimbursement $2,400/yr.
Health Insurance Detail Medical Bi-Weekly Ded Employee Only $6.44 / Family $55.53 Medical (Anthem Blue Cross Blue Shield PPO) Annual Ded $700; 10% co-insurance Vision Employee only $1.25 / Family $3.70 Dental Annual Ded $50; Biweekly deduction Employee only $2.50 / Family $8.91 Life/AD&D Life Insurance: 2x Annual Salary - Co Paid Short Term Disability -
Co Paid Long Term Disability - Co Paid Voluntary Life Insurance (optional) Employee Assistance Program (EAP) Experience: 2 years min. Production and/or industrial related experience; combined w/ ability to operate various types of industrial equipment and ability to work in the heat.
Successful candidates will have strong work ethic. Responsibilities: Included but not limited to, molten delivery of aluminum, operate ingot casting line; cast ingots / ladles; ladle sampling; furnace sampling/tapping, dross handling, operate spectrometer, furnace charging, etc. Shift: 7-7 set days or nights; 48hr. 1st week/36hr. 2nd week + overtime. ________________________________________________________________________________ Submit Resume or Complete Employment Direct Fax: (866) 316-xyz X Email: xyz X@ Missouri Smelting Technology, Inc.
is an Equal Opportunity Employer.
