to our success in the marketplace. The Technical Support Analyst is responsible for providing technical support to employees for technology incidents, fulfilling service requests, and completing new teammate equipment setups. This role is focused on leading and/or assisting with coordination, communication, and training efforts to ensure successful implementation of new (or upgrades to existing) software systems, hardware, and mobile devices.
Essential Duties & Responsibilities Use automated call distribution phone system and software interface to respond to customers’ and employees’ technology-related issues and service requests verbally or electronically. Use remote access software
when appropriate to aid in problem identification and communication to customers/employees. Facilitate resolution of incidents by isolating variables, and troubleshooting within assigned permissions, accessible knowledgebase, and subject matter expertise.
Escalate when needed to appropriate internal resources or external service providers. As needed, address incidents and request assistance as needed from more experienced Analysts (or forward to more experienced Analysts) on an as needed basis. Document service requests and incidents in service desk application, using that information to create knowledge base articles as appropriate for peers and self-service. Conduct follow-up activities
with callers as appropriate to ensure customer satisfaction. Responsible for timely response, resolution facilitation, and logging of incidents reported after normal business hours when on-call.
Train end users primarily in formal group settings on mobile hardware (laptops, smartphones). This includes writing and updating user reference tools. Assist in the ongoing analysis and improvement of service desk processes to ensure operational efficiencies and consistent, quality customer experiences. Actively participate in assigned functional and cross-functional team projects, fulfilling task assignments, meeting deadlines, and proactively seeking attainment of team goals.
May also lead functional and/or cross-functional team projects. Education Requirements Bachelor's Degree Preferred in Management of Information Systems Years of Experience Minimum of one year of experience using and directly supporting end-users in a LAN environment with a variety of business hardware and software, including Windows 10, i OS and Android, Microsoft Office 365, Share Point, laptops, smartphones, tablets, wireless technology, laser printers, scanners. Knowledge of customer service philosophies and service management processes and the role of information management; computer hardware, software, environments, and related matters.
Experience in documenting and tracking end user incidents through resolution in service desk system required. About Us FCSAmerica and Frontier Farm Credit are jointly managed financial cooperatives but are separately owned by their farmer and rancher customers. Our customer-owners are directly served by their local financial and crop insurance team. FCSAmerica supports rural communities and agriculture in Iowa, Nebraska, South Dakota and Wyoming. Frontier Farm Credit supports eastern Kansas. Together, we provide credit, crop insurance and other financial services to more than 60,000 agricultural producers and agribusinesses.
It takes a lot of expertise to meet the needs of today’s agricultural industry, and our combined 1,900 employees provide that in areas of lending, risk management, technology, marketing, customer and employee education. We have job opportunities in Omaha, Nebraska, where FCSAmerica is headquartered, and 48 local offices across five states. We take pride in serving every aspect of agriculture, from the young and beginning producer to some of the nation’s largest and most complex agribusinesses.
a BCBA or BCABA? Behavior Matters Nebraska is now hiring. Behavior Matters is a behavior-analytic clinic in Papillion, NE. We are adding to our team to better serve our community and offer a multidisciplinary approach. We are seeking to add a special RBT/registered behavior technician to instruct our clients for our NE team.
Our support staff is amazing and supportive. Our clinical staff is some of the hardest working, compassionate professionals in the field. For more information on RBT, BCBA or BCABA certification check out the Behavior Analyst Certification Board at Job Types: Part-time Max 15 Hrs a week to start. 3:15-6:15 pm CST on Mondays through Friday, highest need. Open 11:30-6:30pm Pay: $18.00 - $23.00 per hour $300 BONUS: For applicants that are board certified RBT BCAT ABAT
close to the Nebraska-Iowa border, Omaha offers a dynamic mix of historical landmarks and modern-day culture. Experience all four seasons complete with Spring gardening, head to the College World Series during the Summer, hunting seasons in the Fall, and experience a gorgeous White Christmas this Winter.
With amazing historical sites dating back to the Lewis and Clark expedition, one of the best and most diverse music scenes in the US, and a city known for its amazing food and breweries, Omaha has much to offer any variety of interests! Even though Omaha has all the great things you might expect from a “big-city”, at the heart of this opportunity is a focus on family—a slower paced life,
affordability, a low crime rate, and a thriving dynamic that abounds in arts and culture. We have an amazing team of compassionate and supportive professionals who love what they do and where they do it!
Come join our amazing team and enjoy the “good life”! Behavior Matters is led by a BCBA and parent of an individual with Autism. She saw a need for high-quality ABA in 2010 and built a company where she would be proud to work and serve individuals like her son. Our company culture is one of hard work, passion, and innovation. Individual accomplishments are always recognized and celebrated! Our CEO and supervisors are always available for brainstorming and support but you will also enjoy
the independence and autonomy to create and lead projects. If you are looking to grow under a team of highly skilled and innovative BCBA’s, then we are the team for you.
Qualifications: Masters Degree & BCBA certification Bachelor's Degree & BCa BA certification Work You’ll Do backss and Develop Client Treatment Plans Conduct Parent Training Administer Competency backssments for Technicians initial certifications and RBT re-certifications Supervise and train technicians and mid-level supervisors or BCa BA/BCBA candidates Provide client support via direct care, program modification, and treatment team training The Team: Our team is made up of diverse, hard-working individuals, many who are also currently enrolled in BCBA/BCa BA coursework.
What We Offer: Health/dental/vision benefits, unlimited CEUs, referral program bonus Personal Development: Leadership teams, tuition assistance
