job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel.
If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Benefits - We care about your well-being.
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors.
OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return
on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
Job Description The Philadelphia Fire Department fight fires, provide emergency medical treatment, and rescue people from dangerous situations. Our engines, ladders, and ambulances are housed at 70+ stations across the city. The Technical Support Specialist is responsible for installationconfigurationmanagement of desktop and laptop computer systems, off the shelf and custom applications, and other IT services.
The technical support specialist will provide tier 1 and 2 technical support to end users by researching, diagnosing, and resolving issues, as well as fulfilling end user requests. Opening and closing support tickets, answering calls, and participating in project teams are also a requirement for the position. Essential Functions The Technical Support Specialist will be responsible for answering calls and processing email from end users that have IT related request and incidents requiring technical support. The successful candidate needs to be able to demonstrate a good understanding of PCs, operating systems, and off the shelf software like MS Office and Adobe Acrobat.
The Technical Support Specialist will also be required to create tickets in the City's ticketing system and escalate issues as appropriate. Technical: Prioritize and escalate calls based on knowledge of the business impact of the reported problems. Resolve as many calls as possible at tier 1. backss and provide a clear definition of problems to pass to tier 2 & tier 3. Keep abreast of new development in technology within the Division of Technology so that the customers can be assisted with problems resolution at point of contact.
Carry out first line incident resolution for any IT related problems that falls outside agreed targets. Competencies, Knowledge, Skills and Abilities Windows desktop operating systems MS Office and other PC software Adobe Acrobat Web Browsers (Chrome, IE, Firefox) Understanding of software licensing Explain technical issues to non-technical users Work within standard documented procedures. Meet commitments. Respond promptly to customer needs. Solicit customer feedback to help improve services. Manages difficult or emotional customer situations.
Demonstrate good communication, problem solving, and application support skills. Excellent written and verbal communication skills Qualifications High School Diploma, GED, or other equivalent. Knowledge of PC hardware & A+ certified Minimum 2-year experience in a Desktop Support organization NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience Other Requirements-Must have a valid PA Driver's License and the ability to lift 50 lbs.
Additional Information Salary Not to Exceed: $50,000Starting salary to be determined based on experience and qualifications. Important: To apply, candidates must provide a cover letter and a resume. Discover the Perks of Being a City of Philadelphia Employee : We offer Comprehensive health coverage for employees and their eligible dependents Our wellness program offers eligibility into the discounted medical plan Employees receive paid vacation, sick leave, and holidays Generous retirement savings options are available Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.
Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia.
As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, interaction, interactionual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or interactionual violence victim status.
If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-xyz X or send an email to -9acdbe1b-8fe5-4bba-9829-fb653bc47576
with the Director to ensure work is performed in accordance with operational guidelines and within established service level agreements (SLAs). Job Responsibilities • Manage a team of 8-10 HR professionals; ensuring transactions are completed, timely and accurate • Perform workload management through ticket prioritization and reassignment • backss calls and performs quality assurance checks on transactions • Review investigation case notes and agency charge documentation to ensure quality and completeness • Perform review of all B hotline calls prior to case closure to maintain compliance with an investigation plan • Provide customer support to Field HR, managers, and employees to ensure escalated
issues are addressed and resolved • Develop, backss, and report metrics in order to identify trends • Manage and achieve service level agreements (SLAs); work with team to adjust performance as needed • Finds opportunities for process or system improvement and partner with Quality Manager to implement changes • Oversee scheduling to ensure sufficient coverage • Train, mentor, develop and provide performance feedback to team • Run special projects and ensure project goals and regular progress updates are communicated to all stakeholders • Conduct highly sensitive investigations and prepare relevant documentation • Develop position statements in response to local, state or federal labor complaints,
charges, audits and other legal matters as needed At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers.
In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications 8+ years of experience as an HR Generalist and/or Employee Relations Specialist and a minimum of 3 years of management experience Prior experience in an HR shared services model strongly preferred HR certification is preferred Bachelor’s degree in HR related field or equivalent experience is required Collaborative decision-making skills and ability to work cooperatively with others both within the HR COE and with other COEs throughout the organization.
Experience and knowledge in one-on-one coaching and group conflict resolution, effective negotiation, and conducting internal investigations Proven leadership and experience managing effective relationships and communicating with management at all levels Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.
We do not discriminate on the basis of race, color, religion, national origin, age, interaction, gender, pregnancy, disability, interactionual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http: // or connect with us on Facebook , Instagram and Twitter.
great technology. Grounded by the company's core values, our approach brings together digital business strategists and architects, software engineers, user experience designers, and project managers to create sustainable solutions for customers while surprising and delighting their users.
Our mission on the CMS team is to empower and protect the 60M+ American citizens who rely on the Centers for Medicare and Medicaid Services. We are ready for a challenge like none other. We are revolutionizing how government software solutions are built by leveraging modern, cloud-first technology in Dev Sec Ops, Cybersecurity, and Kubernetes services. Minimum Qualifications 5+ years of experience in
Cybersecurity with experience in areas such as GRC, network security, threat analysis and incident response Proficient in security technologies (firewalls, anti-virus, etc.
), various operating systems (Windows, Linux/Unix), cloud environments (AWS, Azure, GCP), and programming/scripting (Python, Go, Bash)Familiar with compliance standards (NIST), risk backssment, and security auditing Certifications in CISSP, Comp TIA Security+, CISM, or similar Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field Preferred Qualifications Research and Analysis: Strong research skills to gather relevant information. Data analysis capabilities to identify trends
and patterns. Communication: Excellent written and verbal communication to articulate findings and solutions.
Problem-Solving: Critical thinking to identify challenges and formulate solutions. Change Management: Ability to drive and manage change within the organization. Technology Proficiency: Familiarity with relevant technologies and tools for data analysis. Project Management: Skills to plan and implement changes effectively. Collaboration: Ability to work with cross-functional teams. Adaptability: Flexibility to adjust strategies based on research outcomes. Strategic Thinking: Long-term perspective to advance impactful changes. Regulatory Knowledge: Understanding of relevant industry regulations and compliance requirements.
Risk backssment: Capability to backss and mitigate risks effectively. Attention to Detail: Precision in data collection and analysis. Presentation Skills: Ability to present findings and proposals persuasively. Stakeholder Engagement: Engaging with stakeholders to gather insights and support for change initiatives. Certification in ISACA CISA (Certified Information Systems Auditor). Certification in CRISC (Certified in Risk and Information Systems Control). Certification in CGEIT (Certified in the Governance of Enterprise IT).
Join Our 'Ohana 'Ohana in Hawaiian translates to " Family. " But we understand it to mean more than one's relatives. It also includes those people you choose to surround yourself with. The 'ohana-oriented mindset is one of the pillars upon which our company has been built. You can find additional information about RVCM here. At RVCM, we are committed to offering a comprehensive and competitive slate of benefits that prioritize our employee's overall well-being. Compensation and Benefits: Salary: $142,200 - $192,000As a Full-time RVCM employee, you can also expect these additional benefits: Fully remote work within the U.
S. Exemplary Medical, Dental, and Vision coverage Health Care and Dependent Care Savings Accounts Group Term Life Insurance auto-enrollment (for employees who participate in health insurance coverage with RVCM)401(k) with company matching after 1 year of service. Accounts are 100% vested immediately15 days of PTO for new hires. PTO increases by 1 day for every year of service up to a max of 25 days11 Paid Holidays Fully Paid Holiday Break (Last week of the calendar year)A company-provided laptop plus a $1,000 Home Office Bonus upon hire; $500 per year thereafter to purchase additional equipment to improve productivity at home.
Paid parental leave for the care of a newborn or adopted child is compensated at 100% of the employee's regular, straight-time weekly pay. Healthcare FSA (Flexible Spending Account) for eligible medical expenses Dependent Care FSA (Flexible Spending Account) for eligible dependent care expenses Continuous Education and training, including financial support for acquiring certifications Mentorship Programs We believe in providing a safe space for all members of the RVCM' ohana to grow and thrive. Our employees come from a broad spectrum of backgrounds, each with a unique story.
Diversity, Equity, and Inclusion are at the heart of who we are, and everyone should feel valued and free to bring their most authentic self to work - without fear, without judgment. Creating this environment is essential not only for our organization but also for our customers and our communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, or status as a protected veteran.
