management, overall product Quality, Supplier overall Quality and similar tasks.
A related responsibility is the coordination of internal quality training projects. Ensure that completed training arising from any customer complaint is documented and retained.
This position is also responsible for all quality communications with internal departments, outside vendors, card associations and customers at the direction of Management. Essential Responsibilities: Supervision Supervision of Quality Supervisors, Quality Engineers, Quality Technicians and all other levels involved in the day to day running of the Quality labs. Ensure supervised staff is trained to perform their duties in
a safe and efficient manner and in accordance with applicable quality standards. Administer annual performance reviews and immediately address and resolve personnel issues.
Full support and participation in the success of the Preventive Maintenance Program and Safety (OSHA Compliance) programs. Management of time off scheduling for Quality employees to ensure proper production coverage. Quality Incoming Materials Inspection & Testing - Ensure that incoming raw materials meet the requirements prior to release to production, documenting results and coordinating failures with Supply Chain. Vendor Coordination - At the direction of Management, communicate with Vendors as it relates to Quality
Control findings and issues. This could include travelling to local vendors, phone follow-up, attendance at vendor meetings and other similar requests.
Card Association Coordination - Learn all card association requirements to ensure full compliance and facilitate all Quality related audits and communication with Master Card, Visa, American Express and other brand associations. First Article Approval - Inspect all attributes of first articles for every customer order and monitor production process working as a team with Production employees and Supervisor to ensure optimal product quality throughout each order. QA/QC Specifications - Monitor and recommend technical specifications on raw materials, processes and finished products in cooperation with Manufacturing and at the direction of Management.
Monitoring and Qualification Testing (CQM) - Coordinate all Card Association required tests and checks to ensure full compliance. Other Important Responsibilities: Timely Corrective Action response and resolution to all quality situations. Participate in weekly project update meetings to include yield improvement activities, engraved jobs improvement and major RMAs with high impacting returned quantities. Leads activities to provide timely root cause analysis and completed reports to our customers.
Handle related email correspondence and fill in on follow-ups when other office personnel are absent (as needed). As part of the EMS- Environment Management System, will meet compliance obligations and accountability by contributing but not limited to the company's recycling guidelines, proper waste and other environmental performance practices Will be required to perform other job functions, as assigned Required Skills and Competencies: Minimum 10 to 15 years of experience in an industry related field operating under ISO 9001 standards; Bachelor's Degree in any Engineering, Science or Mathematics discipline, a plus.
ASQ certifications in Quality Management, tools, etc. a plus. Ability to relate to employees and understand their needs; Excellent communication skills, both oral and written; Strong attention to detail and ability to self-check own work; Excellent time management skills ; Task oriented excellent organizational skills, ability to prioritize work load; Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative and innovative; Excellent problem-solving skills; and High level of computer literacy including working knowledge of Microsoft Office applications and Outlook.
Physical qualifications and work environment: Must be able to lift 50 lbs; Must be able to sustain office work for 8+ hours per day including the following: Sitting in an office chair Typing Reaching for the telephone Standing at office equipment Hearing for phone use Sight for computer use Must be able to sustain factory work as needed including the following: Standing at machinery Reaching and pulling to operate machinery Sight for machinery operation Walking through shop Office environment is of moderate noise level.
Shop noise levels are such that protective ear-coverings are recommended.
