various reports. Review, test and document product updates and/or releases and make recommendations concerning new features or functionality. All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.
Responsibilities: include but are not limited to the following. Other duties may be assigned. Monitor and access web-based modules for customer-initiated transactions, forms and correspondence through digital channels and branch correspondence ensuring items or inquiries
are processed properly and timely. Process and perform check back of various forms ensuring accuracy and compliance with standards and procedures. Perform data entry and work with various software programs.
Compile, process and monitor various reports. Provide quality branch support for digital products and services. Image and maintain Digital Banking documentation following record retention guidelines. Coordinate digital banking website changes with Marketing Department Review, test and document product updates and/or releases and make recommendations concerning new features or functionality, including risk analysis. Maintain knowledge of applicable laws, regulations and general safety
and soundness guidelines and assist in ensuring compliance. Maintain knowledge of applicable Bank policies, procedures, digital products and services and serve as a resource to other employees.
Develop and update procedures to ensure compliance with established controls and risk mitigation strategies. Develop and/or present training materials to educate customers and bank personnel in digital banking products and services. Complete department/employee training, as directed. Assist with the preparation of end of month department reports for Executive Management. Assist Management with various projects. Assist Management with department/employee scheduling. Assist Management with and/or complete research, risk analysis and various implementation tasks for new digital banking products.
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education/Experience: High School diploma or equivalent. One to three years of experience in electronic/digital banking and/or bank operations or other relevant experience required.
Associate's degree preferred. Knowledge/Skills/Abilities: Must successfully meet the requirements of Digital Banking Clerk I position. Strong organizational skills and attention to detail. Strong customer service orientation. Ability to problem solve, prioritize tasks and meet required deadlines. Ability to respond to common inquiries or complaints from customers, co-workers or vendors. Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
Ability to define problems, collect data, establish facts and draw valid conclusions. Must understand and comply with company policies and procedures. Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions. Ability to accurately and quickly complete standard mathematical calculations. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to use a calculator, computer and applicable software. Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet. Intent and Function of Job Descriptions: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions.
The duties and responsibilities enumerated are essential job functions except for those that begin with the word " May. " Banterra promotes an Equal Employment Opportunity workplace which includes reasonable accommodation of otherwise disabled applicants and employees. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. Banterra maintains its status as an at-will employer. Banterra bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, interaction, interactionual orientation, gender identity, age, disability, protected veteran status, or any other characteristics protected by law. Apply for this Position Apply with Indeed //below URL is also hard code in " Career Site Security Header Filter.
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