their stages of life. We will create clients for life by adhering to our core values and our service standards. Responsibilities include, but are not limited to: Provides customer service over the telephone with an intense focus on customer satisfaction and maintaining positive customer relationships.
Creates a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited
to deposits, withdrawals, payments, check cashing, issuing cashier's checks, and additional transactions upon request. Gain manager assistance with any suspicious transactions.
Obtain management approval for transactions outside authorized limits. Adheres to all bank compliance, security and operational policies and procedures. Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties. Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc. Performs changes to existing accounts as requested by the customer. Proactively looks for ways to improve processes that will improve the customer's
experience and communicate those ideas to branch management.
If applicable, allows entry of safe deposit box holders. Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook. Maintains customer confidentiality. May participate in bank promotions, external community events, and promotional activities. May be required to work in other First Mid Banking centers. Complete other specified duties as assigned. SALES: Develops and maintains relationships with business partners. Develops and maintains strong relationships with customers. Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
Maintains knowledge of all banking products through training courses, branch meetings, corporate communications, etc. Identifies growth opportunities to cross sell products and makes referrals to appropriate business lines. Consistently meet or exceed established goals for the position. Qualifications Education: High School Diploma/GED required. Experience: 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred. Previous sales experience preferred. Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process.
Advancement in this role will be based on management discretion. Skills: Proficient in usage of Microsoft Office and computer application First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, disability, gender identity, interactionual orientation, protected veteran status, or any other applicable federal or state-protected classification.
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and communicator. Collaborative and team oriented. Confident. At Abri Credit Union (not-for-profit community banking), we work to make banking an easier, better experience for customers. We have fun at work. Our 401k Match is as high as 7.98% We offer Blue Cross health insurance with up to 90% employee/70% dependent premiums paid You'll: accrue 12 days of vacation per year be given 5 days of personal leave per year be given up to 13 paid holidays per year Our dress code is relaxed, business casual and company logo wear We have a team of trainers to get you ready to be fabulous on the job!
A day in the life as a " Universal Personal Banker" includes building customer and co-worker
relationships, processing transactions, educating customers on products and services to improve their lives, and being a part of a fun team of co-workers with extra incentive earning potential!
In this key role, you will work 40 hours a week. The hours can vary within the hours of: Tuesday-Thursday; 7:45 AM to 4:30 PM. Monday and Friday; Travel to other Branches WILL be required. This is a very important spot on the team! Are you ready to join our team? Our process is pretty simple; just complete part one of our online application. Job Posted by Applicant Pro
