to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Join us! Job Description: This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources such as mobile banking, online banking, or ATM.
This role also accurately and efficiently processes cash transactions for clients as needed. Relationship bankers have deep conversations with clients to gain in-depth knowledge of their financial and life priorities. A Relationship Banker (responsibilities): --- Executes the bank's risk culture and strives for operational excellence--- Builds relationships with individual clients to meet their financial needs--- Follows established processes and guidelines in daily activities
to do what is right for clients and the bank, adhering to all applicable laws and regulations--- Grows business knowledge and network by partnering with experts in small business, lending and investments--- Manages financial center traffic, appointments and outbound calls effectively--- Drives the client experience--- Manages cash responsibilities You're a person who (required skills): --- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
--- Collaborates effectively to get things done, building and nurturing strong relationships. --- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
--- Is confident in identifying solutions for new and existing clients based on their needs. --- Communicates effectively and confidently, and is comfortable engaging all clients. --- Has the ability to learn and adapt to new information and technology platforms. --- Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking). --- Applies strong critical thinking and problem-solving skills to meet clients' needs.
--- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. --- Efficiently manages your time and capacity. --- Focuses on results, while acting in the best interest of the client. --- Can be flexible to work weekends and/or extended hours as needed. You'll be more prepared if you have (desired skills): --- Experience in financial services and knowledge of financial services industry, products and solutions. --- One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
--- Six months of cash handling experience. --- Bachelor's degree or business relevant associate degree such as business management, business administration, or finance. Skills Used in this Role: --- Customer Service--- Risk Management--- Consumer Products and Solutions--- Overcoming Objections--- Risk Management--- Cash Management--- Demonstrating Technology--- Relationship Management--- Active Listening--- Learning Agility--- Problem Solving--- Critical Thinking--- Multitasking Shift:1st shift (United States of America)Hours Per Week: 40
recommendations of new and existing products and services (e. g. accounts, loans, and credit cards), sales referrals, cross-selling, up-selling in a results-driven environment and provide the great experience to every customer. Uses a strong knowledge in the products and services offered at the Bank to confidently educate customers about the features, benefits, and pricing so they are better informed with a deeper level of understanding.
Orders checks and makes changes to customer information in an accurate and timely manner according to the customer's request. Provides exceptional service in handling customers in person or over the telephone. Processes deposits, withdrawals, check cash,
loan payments and other transactions including but not limited to reject items and returned items. Involves supervisors if transactions are over authority limits or exceptionally complex.
Responsible for loss prevention in the processing all transactions and duties. Issues cashier's checks, bank checks, money orders and travelers checks. Keeps work station neat, clean and well stocked with supplies and brochure materials. Additional responsibilities as assigned by supervisors may include: Night & Mail Depository ATM balancing Safe Deposit Box Filing signature cards and documents May help with a variety of audits and verifications Input fund holds and stop payment request to core system
Address changes, CD renewals, etc. Branch back counter capture Miscellaneous tasks and duties associated with the operations of a retail banking branch Complies with the Bank's security program, including but not limited to: Reviews and complies with the End-User Computing Agreement Acquires good knowledge on functions and usage of computer systems as related to the assigned job functions.
Be current and knowledgeable in industry's trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities, and computer security threats. Reports suspicious activities to manager, Chief Risk Officer or Information Security Officer. BSA, CRA, Fair Lending and other Compliance Responsibilities: Complies with BSA, CRA, fair lending, and other compliance issues as required by policies and procedures.
Inputs customer information to EZ teller for various transactions. Reports any suspicious activities to Operations Manager/ BSA officers. Verifies customer name and payee/beneficiary name to OFAC, NCCT for out-bound wire transfers and monetary instrument purchase, and new account. Report matches with NCCT and OFAC to Operations Officer or Operations Manager for further instructions. Professional Skills: Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct.
Ability to remain flexible in order to adapt to changes in the work environment. Ability to study and apply new information. Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills. Ability to work accurately with close attention to detail. Ability to maintain confidentiality of sensitive information. Ability to work with co-workers, customers, and outside agencies professionally and tactfully. Possess a work ethic that includes neatness, punctuality, and accuracy. Must exhibit a professional, businesslike appearance and demeanor.
Job Qualifications/Requirements Minimum Education Level: High School Diploma Experience: Some experience in retail sales and customer service functions a plus. Combination of Experience and Education can meet the job requirements: Yes English: Written: Fluent Verbal: Fluent Computer/Systems Knowledge Requirements: Basic to Intermediate Communication skills: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
Ability to respond effectively to the most sensitive inquiries or customer complaints. Reasoning Skills: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. The salary range for this full-time position is $16 Hourly - $19 Hourly + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, interactionual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
