that is friendly, outgoing, a quick learner and team player. Duties include providing excellent customer service, cross selling products and services, and processing all types of banking transactions. Previous cash handling and customer service experience preferred.
Please click on or apply in person at Merchants Bank, Onalaska (3140 Market Pl). Questions can be emailed to xyz X@. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Job Summary: This position is considered one of our most critical front-line customer contact positions, as our customers have direct contact with tellers for 85% of all their banking transactions.
Tellers are responsible for all cash-related transactions, in addition to transactions involving paper documents. The position requires good basic, general knowledge of all banking operations.
The successful Teller is one who excels in many areas. Detailed aspects of each area are as follows: Customer Service (Internal and External): Tellers play a vital role in providing service. For many customers, tellers are their primary contact with the bank. Customer Service is measured by the degree to which the teller provides excellent service to customers and maintains constructive relationships with co-workers to ensure a more positive working atmosphere. Acknowledges customers’ presence promptly
with a “come on in” feeling and aware of their surroundings and engaged in what is occurring Sets aside their other work when customers approach Exchanges a greeting, smiles, and calls the customer by name Listens carefully to the customers’ requests, makes eye contact, clarifies facts and summarizes needs Demonstrates enthusiasm in handling customers’ transactions Explains banking procedures to customers in understandable terms avoiding Bank jargon Assists customers in the completion of bank forms, tickets, etc.
Politely refers customers to a Customer Service Representative when necessary Thanks the customer by name for their business and offers further assistance Anticipates customer traffic and plans accordingly to ensure customers are served promptly and efficiently Seeks assistance and guidance from co-workers in a timely and polite manner Cooperates with others and is effective in establishing working relationships Makes suggestions/referrals to enhance customer relationships Offers hospitality to waiting customers Work Habits: Specific skills demonstrating work habits include: Complies with audit regulations Processes transactions efficiently and accurately Develops speed in balancing the teller window Maintains a neat and organized work area Projects a well groomed and professional appearance Adheres to bank policy on absenteeism and the establish work hours Cooperates with other staff members and responds to supervisory guidance and direction, asked good questions, listens and does the appropriate detective work to either help themselves or our customers Assumes additional responsibilities such as ATM, cash items, vault, etc.
Adheres to bank guidelines on handling CTR transactions, Reg E, and overall compliance Dependability: Specific skills demonstrating dependability include: Works independently Stays focused under pressure Completes work in a timely manner Arrives to work as scheduled Accepts accountability Adapts well to change Flexible to changing needs, such as staffing needs for the Branch Is confidential (Internal and External) Is a team player Employee will be expected to contribute to a positive working environment through words and actions Employee will be expected to greet internal and external customers in a friendly and outgoing manner.
Employee will be expected to take responsibility to insure that internal and external customers receive outstanding service. Employees will be expected to complete compliance assignments as needed.
Regular and dependable attendance is an essential function of the job. Adherence to compliance with laws concerning financial institutions and completion of compliance courses as required for job description. Performs any and all other duties, as assigned, to increase performance of Merchants. Working Conditions: Inside environmental conditions. No environmental hazards such as chemicals. Constant use of equipment, including, but not limited to, use of phones, fax machine, copier, coin machine, adding machine, and computer. Physical Demands: Predominately standing for extended periods, walking between units.
Lifting and carrying of coin not in excess of 35 lbs. Average ability in manual dexterity, finger dexterity, and motor coordination. Able to speak, see, and hear. Mental Demands/Competencies: Above-average ability or aptitude in the areas of reasoning, intelligence, and clerical perception. Ability to maintain concentration and focus on customer service in an environment where there is considerable noise from microphones and teller machines. 1 year of cash handling and/or customer service experience. High school diploma or equivalent.
Ability to interact with others effectively. Basic math skills (addition, subtraction, multiplication, and division. ) Attention to detail. Ability to follow established guidelines and procedures. Knowledge of appropriate referral sources regarding customer issues or bank products and services. Relationships: Responsible to Lead Teller for fulfillment of Teller functions. Will have extensive contact with internal and external customers, and is to conduct relationships in a manner that will enhance overall image of the Bank.
promoting business for the bank. This position is also responsible for managing and balancing a cash drawer in an accurate manner. Do you love meeting and talking to people? Are you passionate about helping others and making a difference in your community?
Coulee Bank is seeking out an energetic and passionate candidate to fill a full-time Universal Banker role in our La Crosse office. As a Universal Banker, you will enjoy working flexible daytime hours Monday - Friday, and no more than 2 Saturday mornings/month. As a Coulee Bank Universal Banker, you are outgoing, friendly, and a compassionate team player. You are willing to take the first step to proactively reach out to potential new
customers. This includes going out into the community and introducing yourself as well as reaching out to businesses via phone. You enjoy interacting with both coworkers as well as customers and are not afraid to approach people to make sure they are being helped in a timely manner and to assist them with their financial goals.
A Day in the Life of a Banker You are the main point of contact for customers opening new accounts as well as consumer loans. You will also handle account maintenance, trouble shoot account issues, and assist with any other customer inquiries. Also, you are able and willing to help your co-workers in the teller line if they require it. And, most of all, you can
have pride in working to grow the bank through proactive sales activities both inside and outside the bank!
About Coulee Bank Coulee Bank is a family owned community bank with a long-standing tradition of excellent service with strong roots within the communities we serve. Our mission is simple: Doing the Right Thing for Our Clients & Colleagues. Build a career in the financial industry with pathways for advancements. We recognize that our success is based on the quality and dedication of our team members. That's why we will continually invest in your growth by providing ongoing training and professional development opportunities that deepen your skills and optimize your expertise in the financial industry.
Qualifications To be successful in this role, you will have a minimum of a high school diploma or equivalent and one year of teller/banking experience. In addition, your written and oral communications skills are top notch and will help you to listen and identify customer's financial needs to better support their financial growth. You are a problem-solver that is not afraid to make a decision and are able to take initiative without being asked. Benefits Coulee Bank offers a generous compensation and benefits package, including health, dental, life, and disability insurance.
In addition, we provide a generous 401k match and profit share program, as well as paid time off and paid holidays. Employees are also eligible for tuition reimbursement, fitness reimbursement, clothing allowance, and paid volunteer time. Coulee Bank is an equal opportunity employer committed to creating a diverse workforce. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, interactionual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. PI954d1a9b7dfc-31181-33277905
