that a high level of quality customer service is delivered. Major Duties and Responsibilities: Schedule patient appointments as soon as possible If insurance is to be utilized, ensure that appointments are scheduled with physicians participating on plan. Answer assigned telephone lines in a timely manner and route calls to the proper destination.
Advise patient of clinic policy and financial obligation. Obtain insurance information (request copy of card) and referral when appropriate. Obtain and enter into the computer complete patient demographic information. Inform patients of our clinic policy in reference to payment and insurance. Verify insurance and obtain referral when required.
Input demographic information into computer for all new patients (to include any pertinent information such as insurance, referral, etc. )Verify demographic information on return patients not seen within last 3 months and correct in computer system.
Contact insurance companies and verify eligibility and benefits. Other duties as assigned.
