per Week: 30-37.5 Weekly Hours. 1:1 Caseload: 1 st Grade Students Afterschool Tutoring Start Date: January 2024 End Date: May 2024 Benefits: Weekly Compensation. Health coverage: Dental, Medical, and Vision. Career growth opportunities. Supportive team. We are an equal opportunity employer that is excited to work with you throughout the school year!
Please send an updated resume to Sarah Cotter along with 2-3 supervisor references! To reach me directly, please call 678-710-xyz X. For more details: jobs-search. org/customer-service_savannah-c428352/job_i1969973633
st grade student Benefits: Vision, dental, and medical insurance Matching 401K Competitive compensation Pay Rate: $25 - $32 an hour If you are interested in more information and are experienced, please email Caroline Chadwick or call at (770) 776-xyz X. For more details: jobs-search.
org/customer-service_savannah-c428352/savannah-ga-sign-language-interpreter-after-school-tutor-savannah_i1970120945
Strong time managerment skills and able to meet deadlines Have initiative to implement new policies and procedures 5 years + Call Center / Contact Center Leadership experience Telecom experience preferred The Customer Support Manager coaches, inspires, motivates, and develops a team of Customer Support Leaders and Specialists focused on providing exceptional customer experiences while meeting or exceeding established goals.
This person takes a proactive approach to problem solving, responds promptly and professionally to escalated issues as they arise to ensure positive resolution achieved, and manages daily activities within department. The Customer Support Manager is responsible for
implementing new policies, developing action plans, and driving positive change to produce quality results that align with company mission and values. The Customer Support Manager promotes a positive team culture by celebrating success, managing change effectively, and providing consistent coaching and continuous development opportunities to team with a positive attitude.
Responsibilities: Manage and oversee department activities for team of Customer Support Leaders and Specialists within the contact center Analyze department performance, showing judgement and initiative to meet and exceed established department goals Assists in the development of call center technology and productivity
tools by monitoring performance levels and providing feedback for enhancement solutions.
Tracks, analyzes, and reports performance data on key performance indicators Attract and hire quality talent who thrive in a fast-paced, customer centric environment and share in companys core principles and mission Produce schedules, monitor attendance, and communicate staffing impacts while setting and enforcing attendance expectations with the team in collaboration with Work Force Management and HR. Ensure proper allocation of department resources to achieve department goals efficiently and successfully Make decisions and solve problems while working under pressure in fast paced environment.
Responding promptly, resourcefully, and professionally to escalations and issues as they arise. Effectively de-escalates conversations and identifies needs while also setting proper expectations and following through to ensure positive resolution is achieved. Interact with customers, employees, leadership, and vendors via multiple communication channels including telephone, email, chat, video conferencing, and other communication channels Develop, facilitate, and administer effective training, in collaboration with the Training and Quality department to support the success of new and existing employees.
Continuously identify and address any training gaps present Analyze customer interactions on consistent basis against established quality standards, as well as continuously promote and enforce quality standards with team. Develop new and enhance existing quality standards that lead to improved customer experiences. Create an environment in a virtual setting that fosters teamwork, accountability, and efficiency, while positively impacting the employee and customer experience. Provide input, as well as communicates, the company strategy and motivates the team toward achieving company vision, mission, and purpose.
Facilitates team engagement activities, manages change effectively, and celebrates successes to promote a positive team culture. Develop coaching plans in a feedback-rich environment based on performance standards. Provides consistent coaching, feedback, and mentoring to team to promote continuous improvement, growth, and professional development of assigned direct reports Displays strong organizational and excellent time management skills, prioritizing tasks effectively. Comfortable managing through ambiguity and possesses strong critical thinking skills.
Consistently exercise independent judgment and discretion in times of significance. Partner with peers and leaders across the work streams to drive the development of consistent tools, processes, analyses, and reporting to enhance the department and ensure alignment Appropriately delegate tasks and responsibilities with team of leadership direct reports to meet deadlines and department objectives Acts with a sense of urgency and quickly identify trends in metrics, behaviors, and systems to respond with appropriate, prompt action Administers all company policies, taking appropriate action as necessary and supporting an employee and customer center organization Performs other duties as needed or assigned Requirements: Bachelors degree or equivalent work experience Five or more years of Call Center Leadership experience, preferably including experience in Telecommunications, Customer Service, and/or Billing Telecommunications industry experience preferred Ability to work in a fast-paced environment.
Multitask, set priorities, and manages time effectively. Excellent skills in creating an exceptional customer experience, building rapport, adaptability to different personality types, and problem-solving capabilities.
Enthusiastic, personable, and a can do attitude. Experience creating policies and procedures, developing workflow processes, and reporting out results Strong computer and data entry skills. Proficient in common office software including Microsoft applications. Basic functional, analytical skills (budgeting, costing) in a call center environment Strong relationship building skills and business acumen, including responsiveness and technical understanding of customers present and future needs. Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures Strong mathematical, analytical, communication and organizational skills Knowledge of Call Center and Management best practices Experience and familiarity with implementing continuous improvement concepts that will increase operational effectiveness at all levels Self-motivated and must excel in a minimally managed, high-profile position Experience leading, engaging, and monitoring a remote team Ability to travel between various office locations along with vendors sites.
Additional Qualifications: Must meet the Home Office Requirements below to qualify for remote / work from home positions: Self-motivated and the ability to work independently with little or no supervision in a remote setting.
Have a quiet, distraction free work area in a location that provides privacy from other people, activities, and noise. Have a steady work surface Have a comfortable chair Adequate lighting Working smoke and carbon monoxide detectors Fast and reliable internet service. [If you live within the Clearwave Fiber footprint, this is partly covered as part of your employee benefits] Current states available for remote hire: AL, AR, FL, GA, IL, IN, KS, KY, MO, MS, NC, SC, TN What we offer: Clearwave Fiber appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions such as: Short & Long-term bonus plan Medical, dental, and vision plans - begins when you start!
Company-paid life insurance, with voluntary options for dependents Company contributions to HSA/HRA accounts, with FSA plan available Paid Time Off (up to 20 days in 1st year! ) 401(k) with match - vested upon hire Company paid short-term & long-term disability plans Employee Assistance Plan Employee Referral Plan Additional Perks Free Clearwave Fiber services if living within service area Tuition reimbursement - Clearwave Fiber encourages staff members to pursue ongoing education and gain industry certifications Clearwave Connections - Associate recognition program Employee Assistance Plan and 24/7 Health Advocate at no cost to you Voluntary accident, critical illness, hospital indemnity and legal plans Employee Referral Plan Collaborative work environment Our Core Values: Purpose - We are about more than ourselves.
Ownership - We are owners.
Courage - We embrace challenge. Resourcefulness - We find a way. Simplicity - We focus on what matters. About us: Clearwave Fiber, a 100% Fiber Optic Internet provider offering business, enterprise, and residential communications services, is expanding its network to reach new communities across the Midwest and Southeast regions. This new venture was formed from Hargray Fiber and Clearwave Communications. Clearwave Fiber has the financial backing of Cable One, GTCR, Stephens Capital, and The Pritzker Organization. Our Team of more than 400 colleagues is committed to delivering the most advanced technology and customer service.
If you enjoy technology and are passionate about working with a new venture with strong investment partners, wed like to invite you to consider joining us in this endeavor. Pre-hire Processes: Clearwave Fiber is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. EOE/M/F/D/V/SO Sponsorship is not available.
Bachelors degree or equivalent work experience Five or more years of Call Center Leadership experience, preferably including experience in Telecommunications, Customer Service, and/or Billing Telecommunications industry experience preferred Ability to work in a fast-paced environment. Multitask, set priorities, and manages time effectively. Excellent skills in creating an exceptional customer experience, building rapport, adaptability to different personality types, and problem-solving capabilities. Enthusiastic, personable, and a can do attitude. Experience creating policies and procedures, developing workflow processes, and reporting out results Strong computer and data entry skills.
Proficient in common office software including Microsoft applications. Basic functional, analytical skills (budgeting, costing) in a call center environment Strong relationship building skills and business acumen, including responsiveness and technical understanding of customers present and future needs. Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures Strong mathematical, analytical, communication and organizational skills Knowledge of Call Center and Management best practices Experience and familiarity with implementing continuous improvement concepts that will increase operational effectiveness at all levels Self-motivated and must excel in a minimally managed, high-profile position Experience leading, engaging, and monitoring a remote team Ability to travel between various office locations along with vendors sites.
Additional Qualifications: Must meet the Home Office Requirements below to qualify for remote / work from home positions: Self-motivated and the ability to work independently with little or no supervision in a remote setting.
Have a quiet, distraction free work area in a location that provides privacy from other people, activities, and noise. Have a steady work surface Have a comfortable chair Adequate lighting Working smoke and carbon monoxide detectors Fast and reliable internet service. [If you live within the Clearwave Fiber footprint, this is partly covered as part of your employee benefits] Current states available for remote hire: AL, AR, FL, GA, IL, IN, KS, KY, MO, MS, NC, SC, TN What we offer: Clearwave Fiber appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions such as: Short & Long-term bonus plan Medical, dental, and vision plans - begins when you start!
Company-paid life insurance, with voluntary options for dependents Company contributions to HSA/HRA accounts, with FSA plan available Paid Time Off (up to 20 days in 1st year! ) 401(k) with match - vested upon hire Company paid short-term & long-term disability plans Employee Assistance Plan Employee Referral Plan Additional Perks Free Clearwave Fiber services if living within service area Tuition reimbursement - Clearwave Fiber encourages staff members to pursue ongoing education and gain industry certifications Clearwave Connections - Associate recognition program Employee Assistance Plan and 24/7 Health Advocate at no cost to you Voluntary accident, critical illness, hospital indemnity and legal plans Employee Referral Plan Collaborative work environment Our Core Values: Purpose - We are about more than ourselves.
Ownership - We are owners. Courage - We embrace challenge. Resourcefulness - We find a way. Simplicity - We focus on what matters. About us: Clearwave Fiber, a 100% Fiber Optic Internet provider offering business, enterprise, and residential communications services, is expanding its network to reach new communities across the Midwest and Southeast regions.
This new venture was formed from Hargray Fiber and Clearwave Communications. Clearwave Fiber has the financial backing of Cable One, GTCR, Stephens Capital, and The Pritzker Organization. Our Team of more than 400 colleagues is committed to delivering the most advanced technology and customer service. If you enjoy technology and are passionate about working with a new venture with strong investment partners, wed like to invite you to consider joining us in this endeavor.
Pre-hire Processes: Clearwave Fiber is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. EOE/M/F/D/V/SO Sponsorship is not available. PIe0fde0cf5fcf-31181-33415451For more details: jobs-search. org/manager_savannah-c428352/manager-customer-support-savannah_i1969975345
growing steadily every year with our best-in-class experts and cutting-edge technology systems. We fulfill our responsibilities and obligations as a global top-tier SCM provider through our continued investment in infrastructure and engagement in social responsibility activities.
GLOVIS EV Logistics America LLC is an integrated logistics company located in Savannah, Georgia. We provide Tier 1 logistic, warehousing and inventory services to Hyundai Motor Group Metaplant America (HMGMA). GLOVIS EV Logistics America was established on October 6, 2022. Department: Vehicle Processing Center (VPC) Reports to: Senior Manager VPC Operations Job Summary: Manages and coordinates all Customer Service,
Parts/Warehouse Inventory, Business support activities and programs to ensure safe, healthy, accident-free and productive work environment for all employees in those areas.
Supports parts department with technical, procedural, inventory control, and parts exchange support. Manages the parts inventory database and parts operations staff. Key Responsibilities : Develops, implements, and monitors pertinent programs and processes to reduce systems issues and downtime; monitors the timeliness and effectiveness of customer service daily duties. Create and maintain VELES vehicle data (Models, Accessories, Activities, Billing, Etc. ) Coordinate fleet shipment holds and releases to meet delivery
windows specified by the customer. Audits various program elements for effectiveness; schedules and performs customer service audits; identifies issues and develops corrective action plans.
Plans, implements, communicates, and monitors policies and procedures in compliance with company rules and regulations. Develops and implements department training programs designed to instruct employees in general customer service, parts management, and support. Provides training for new employees. Maintains thorough knowledge of CS and Support requirements and trends; distributes and/or posts new or revised standards that affect the company. Encourage employees and supervisors to report all systems issues/parts shortages immediately and schedule repairs as soon as possible.
Plan parts delivery, storage and distribution in a manner that results in minimal wait time for vehicle processing, consolidating movements whenever possible. Manages the Customer Service and Part/Warehouse Department. Other duties as assigned. Qualifications : High School Diploma/GED required. Bachelor's Degree in Business Administration/Operations or equivalent combination of experience and education. Minimum of 4 years customer service experience required. Minimum of 10 years of managerial experience required.
Knowledge of customer service and support regulations and compliance standards. Commitment to excellence and high standards. Excellent written and oral communications skills. Ability to work with all levels of management. Strong organizational, problem-solving, and analytical skills. Ability to effectively resent information and respond to questions. Strong computer skills to include all aspects of Microsoft Office. Versatility, flexibility, and a willingness to work within constant changing priorities with enthusiasm. Perform other duties as assigned. This role routinely uses standard office equipment, including a laptop computer and cell phone.
The employee is generally required to spend long periods of time sitting, typing, and working at a computer. May require the ability to occasionally lift up to 30 pounds and transport items. Accommodation will be made based on ability and accessibility. The job is also eligible to participate in GLOVIS EA's outstanding benefit plans which include medical, dental and vision coverage, 401(k) Plan with $1/$1 matching up to plan provisions, as well as generous paid time off. This position is eligible for the leased vehicle program.
The estimated base salary range for this job is $ 100,000-$110,000. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. The range represents a good faith estimate of the range that GLOVIS EA reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel.
GLOVIS EA is an equal opportunity employer, and we value diversity of all kinds. GLOVIS EA is an equal opportunity employer and does not discriminate on the basis of race, interaction, religion, national origin, gender identity or expression, interactionual orientation, disability, age, or any other category protected by local, state, or federal laws. We are committed to building a diverse, equitable, and inclusive team. GLOVIS EA is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodation.
If reasonable accommodation is needed to participate in the job application or interview process, please contact ary Work Location: Onsite, Savannah, GA Worksite Location Summer 2024: Onsite, Ellabell, GA/Bryan County
Interpreting is required, Bachelors Degree is preferred Experience in American Sign Language and Signing Exact English is required Interviewing Now! Requirements: Bachelors Level Degree in ASL or Educational Interpreting Certifications: EIPA, RID or NIC Benefits: Weekly Direct Deposit Competitive Pay Medical Insurance Jesse Nguyen 678-920-xyz XFor more details: jobs-search.
org/customer-service_savannah-c428352/asap-school-opening-sign-language-interpreterasl-savannah-ga-savannah_i1969303322
