in our Arlington, Massachusetts location. Summary of duties and responsibilities : As a Customer Care Representative, it will be your job to assure customer satisfaction by responding to as many customer telephone inquiries as possible without transferring them to another person or department.
You will represent the company’s products and services in a clear and positive manner to customers in accordance with American Alarm’s policy. Your follow through on promises to customers is your top priority. Our team members must be able to work well with others while pursuing team goals for productivity and innovation while striving for their own job satisfaction. Primary Responsibilities : Answering
incoming telephone inquiries while continuously improving your ability to offer the customer immediate, accurate responses and resolutions thereby minimizing transferring of calls and putting customers on long holds.
Responding to customer inquiries via telephone, fax, email, or in-person. Continuously cross-train and develop improved ability to fulfill customer requests of multiple types and build your skills in performing customer service functions. Making outbound customer calls when necessary and as directed, supporting sales and operations staff with customer-related fulfillment requests. Other Responsibilities : Must communicate effectively with customers and company staff, be well
organized and detail oriented, develop and maintain good relationships with customers.
Maintain confidential information related to customer transactions, including pricing, problems with equipment, etc. Enthusiastically support the company’s efforts to measure service level quality. Document frequently asked questions and “best practice” responses for implementation in developing a company procedure manual with other team members. Education/Experience : Minimum of 2 years work experience in customer service, or call center is a plus, or a college degree. Candidate will need to have working knowledge of Microsoft Outlook, Excel, and Word. Position requires a versatile, enthusiastic, and team-oriented individual with strong organizational, interpersonal, and communication skills.
Individual must have a proven track record of taking initiative and handling numerous priorities at once while maintaining accuracy and attention to detail. Americans With Disabilities Act American Alarm & Communications, plies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.
American Alarm & Communications, Inc. is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, interaction, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, interactionual orientation, marital status, or any other characteristic protected under applicable law.
For more details: jobs-search. org/advertising_cambridge-c434666/customer-service-representative-cambridge_i1970452745
onboard large-capacity passenger vessels. Ideal candidates will be outgoing, friendly, and able to work a flexible schedule while being part of the team environment. Essential Duties & Responsibilities: This is not a live aboard position Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT SERVICE SYSTEM.
Follow safety procedures to ensure the protection of passengers and vessel. Participate in routine training & safety drills. Handle lines to moor vessels to pier. Stand watch in ships' bows, sterns, or bridge wings to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthouses. Assist Captain and supervisory personnel
in maintaining vessel equipment and systems such as HVAC, engine, and technical equipment. Maintain the cleanliness and safety of all common areas. Sweep, mop, and wash down decks and exterior to remove dirt and debris using brooms, mops, brushes, and hoses.
Load or unload materials from vessels; gather and remove trash from vessel. Service, clean, and supply restrooms. Be prepared to begin work at scheduled time. Maintain uniform and personal grooming in compliance with appearance standards. Performs security/safety patrols of all decks while vessel is underway. Communicates with passengers, answering questions and responding to complaints. Assists with boarding and disembarking of passengers.
Ability to work in confined spaces. Additional job duties as assigned.
Requirements & Qualifications: High School Diploma (or GED or High School Equivalence Certificate) preferred. Must be able to effectively understand and convey written and verbal information to guests and coworkers. Must possess a service orientation - actively looking for ways to help others. Energetic and enthusiastic personality essential. Will work for extended periods of time without sitting. Must be able to lift fifty (50) pounds. Must be able to throw mooring lines from ship to pier. Will be required to be available for work on nights, weekends, and all major holidays.
Per maritime law, must be a US Citizen or a Permanent Resident. First Aid and CPR/AED Certification a plus but not required. About Us: City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles.
By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, interaction, age, interactionual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations. Pando Logic. Keywords: Guest Service Agent, Location: Hingham, MA - 02043For more details: jobs-search. org/deckhand_hingham-c434612/deckhand-onboard-guest-service-agent-south-shore-ma-hingham_i1970453535
institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers - and to save more lives. Are you looking for an inspiring career? You just found it. As a Field Service Technician for Getinge, in our Boston, MA area service territory, your primary mission will be to provide maintenance and repair services at customer establishments, following manufacturer's instructions and utilizing knowledge of mechanical, hydraulic, and electronic equipment.
The candidate we seek will be responsible for: You will rely on your technical expertise as an experienced field service professional to perform
scheduled maintenance on a wide-array of high technical medical devices and machines. While performing your assigned job duties you will maintain compliance with industry regulations and requirements, regulatory body policies and protocols and internal operating procedures and work instructions.
Military avionics or electro-mechanical experience will be highly considered. Your people skills and customer-oriented focus will be crucial in this role because you will be instructing customer personnel in the operation and proper use of the equipment. Additionally, your ability to juggle priorities and be flexible with your time will be critical as you respond to emergency repair requests Along
with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, participation in a company vehicle program, credit card and phone.
Make a difference with a company that cares about what you have to contribute and clients that rely heavily on your expertise. Excellent Opportunity to join an industry leader! Excellent Compensation and Benefits Package! Position Eligible for Remote Work: Field Salary Range: $32-$40 per hour Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.
We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world's most desired medtech company. INDALPDN-MSTR267218053
no overheads involved when we partner with you. The price estimates are provided as soon as we have got to the root of your problem and devised a unique solution for it. If you are thinking about the cultural gap, do not worry we have our head office in Seattle.
Apart from this all the agents working in your process are well trained with a particular training on understanding the ways and culture in the US. We will offer high efficiency and thus high ROI to your process. We can keep your existing customers happy. Having a base of loyal customers reduces your marketing costs significantly. Your customers will be so happy with the customer services that they will not think twice before
referring your products or services to their friends and relatives. We attain high efficiency through the metrics of agent rating followed at Vcall Global. Some of our key metrics include First Contact Resolution, Average Handling Time and Customer Satisfaction Ratings.
Need other reasons for outsourcing to us? Well, we have a proven track record, great infrastructure and the knowledge of two decades working in the contact center industry. If you want to learn more about our services. visit us at:
level 1 customer support. The Admin I will be responsible for providing direct support to store personnel, as well as customers, in an effort to ensure proper service levels are met based on the hours of the contact center. Provide excellent customer service to both internal and external customers.
Enhance customer loyalty through engagement via phone and email. Provide clear information or direction with regard to actions required by customers (internal and external) in order to fully address their concerns. Provide direct support to store personnel and customers for Technology, Merchandising, Store Maintenance, Operations, Order Add/Cuts, Order call Block Polling; online orders; digital
offers; and loyalty programs. Duties and Responsibilities: Support inbound customer inquiries Support email/survey/Contact Us customer inquiries Work with customers and stores to document, resolve and/or escalate problems being reported.
As part of the process, accurately record required contact information and problem description in the appropriateapplication. Call content, appropriate notifications, error messages, problem classification and severity arecritical to the problem review and resolution process. provide appropriate resolution at the first point of contact if possible. Escalate unsolved issues as needed. Gather data during the problem solving process, analyze the situations,
and provide solutions. Utilize logical problem-solving skills and techniques to troubleshoot and resolve complex problems reportedby stores and customers.
Be alert to urgent or severe issues for immediate escalation, as well as trends that may negatively impact thecompany Take ownership of all calls and cases/tickets opened; track the contact status to resolution utilizing theappropriate application. Escalate complex and/or high priority problems to appropriate coworkers, support groups, or vendors forresolution. Ensure proper notification and escalation procedures are followed to update business users and customers. Qualifications: High School or equivalent Associate's or Bachelor's Degree Add, Prior call center experience preferred#LI-ES1 #ZRRetail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.
Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. Retail Business Services is an equal opportunity employer.
We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to interaction, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, interactionual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.
As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at xyz X@. For more information, visit . Job Requisition: 356291_external_USA-MA-Quincy_12132023
to build on our strong foundation of innovation, responsiveness, and exceptional customer service that starts with our team of dedicated and talented employees. As a part of the healthcare industry for over 50 years, Ali Med is proud to continue to be able to make a difference through our people, processes, and products.
If you would like to be a part of our community and thrive in an environment where you can create, implement, and drive results, we want to hear from you! We are actively seeking a Sales Support Specialist to join our team located in Dedham, MA. Essential Duties and Responsibilities: Works closely with National Sales Manager and Regional Business Directors to ensure excellent
service to increase revenue generation. Share both positive and negative feedback as needed about field representation to ensure timely and productive workflow.
Act as liaison and contact for MTMC representatives in such areas as delivery, sales quotes, support, and customer intelligence. Analyze regional and customer sales performance to identify opportunities for growth or loss of revenue In conjunction with field sales resource, develop targeted action plans to close opportunities and participates in selling and compliance activities including outbound customer contacts, sales campaigns, GPO promotions, sales planning sessions, and weekly sales calls Provide service differentiation
by acting as single point of contact for high-value customers Capture and record all contact, sales, opportunities, and competitive intelligence in CRM system Participate in new business onboarding including account set-up, product category forecasting, customer training, and performance monitoring to ensure outstanding customer experience Identify and escalate barriers to sales growth and participate in problem resolution Coordinates custom order requests generated from MTMC.
Collaborate with Soft Goods and vendors to obtain costs and use GM% guidelines and consult with product management as needed to set prices. Performs any other tasks as needed and directed by supervisory and management staff Education and/or Work Experience Requirements: Bachelor's degree (BA) or equivalent from a four year college; Associate's degree (A.
A. ) or equivalent from two-year College or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience in sales with proven results. Prior experience within the Healthcare industry highly preferred. Computer proficiency with Microsoft Office Suite products and required. Excellent verbal and written communication skills. Both understanding the customer and working cross-functionally to meet objectives.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to use common spreadsheets (Excel) is required to analyze business performance. Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems and deal with variables in situations using company standards and policies to draw conclusions where no precedent exists and have an aptitude for innovative business relationship development. Able to resolve conflict and create winning solutions which balance company, customer and team member needs.
Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with federal, state and local standards, including meeting qualitative and/or quantitative standards. Ability to maintain regular, punctual attendance. Must be able to lift and carry up to >10 lbs. Must be able to talk, listen and speak clearly.
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