to build on our strong foundation of innovation, responsiveness, and exceptional customer service that starts with our team of dedicated and talented employees. As a part of the healthcare industry for over 50 years, Ali Med is proud to continue to be able to make a difference through our people, processes, and products.
If you would like to be a part of our community and thrive in an environment where you can create, implement, and drive results, we want to hear from you! We are actively seeking a Sales Support Specialist to join our team located in Dedham, MA. Essential Duties and Responsibilities: Works closely with National Sales Manager and Regional Business Directors to ensure excellent
service to increase revenue generation. Share both positive and negative feedback as needed about field representation to ensure timely and productive workflow.
Act as liaison and contact for MTMC representatives in such areas as delivery, sales quotes, support, and customer intelligence. Analyze regional and customer sales performance to identify opportunities for growth or loss of revenue In conjunction with field sales resource, develop targeted action plans to close opportunities and participates in selling and compliance activities including outbound customer contacts, sales campaigns, GPO promotions, sales planning sessions, and weekly sales calls Provide service differentiation
by acting as single point of contact for high-value customers Capture and record all contact, sales, opportunities, and competitive intelligence in CRM system Participate in new business onboarding including account set-up, product category forecasting, customer training, and performance monitoring to ensure outstanding customer experience Identify and escalate barriers to sales growth and participate in problem resolution Coordinates custom order requests generated from MTMC.
Collaborate with Soft Goods and vendors to obtain costs and use GM% guidelines and consult with product management as needed to set prices. Performs any other tasks as needed and directed by supervisory and management staff Education and/or Work Experience Requirements: Bachelor's degree (BA) or equivalent from a four year college; Associate's degree (A.
A. ) or equivalent from two-year College or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience in sales with proven results. Prior experience within the Healthcare industry highly preferred. Computer proficiency with Microsoft Office Suite products and required. Excellent verbal and written communication skills. Both understanding the customer and working cross-functionally to meet objectives.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to use common spreadsheets (Excel) is required to analyze business performance. Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems and deal with variables in situations using company standards and policies to draw conclusions where no precedent exists and have an aptitude for innovative business relationship development. Able to resolve conflict and create winning solutions which balance company, customer and team member needs.
Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with federal, state and local standards, including meeting qualitative and/or quantitative standards. Ability to maintain regular, punctual attendance. Must be able to lift and carry up to >10 lbs. Must be able to talk, listen and speak clearly.
