Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
COMPANY DESCRIPTIONMarriott Vacations Worldwide is a global leader in the vacation ownership industry and highly regarded for its quality and unique flexibility. The more than 50 Marriott Vacation Club properties throughout the United States, Caribbean, Europe and Asia offer a lifetime of memorable vacations to more than 413,000 Owner families and feature 1-, 2- and 3-bedroom villas
with spacious interiors. In 2010, the Marriott Vacation Club Destinations™ program was introduced offering unmatched experiences and unparalleled flexibility through the use of Vacation Club Points in four Collections that can be tailored to fit an Owner's travel needs.
PROGRAM DESCRIPTIONOffered at U. S. based resorts, the College Internship Program - Marketing and Sales is an immersion program offering participants work experience in one of our Sales Centers throughout the company. Interns will participate in the following activities: comprehensive onboarding, operational duties within their assigned department, e Learning, and virtual meetings with company leaders, job shadowing, and
a direct mentorship with an onsite leader. The College Internship Program - Marketing and Sales is designed to last 10-12 weeks depending upon the participant's availability and the needs of the property.
The participants should expect to work a full-time schedule in this program. All College Internships are paid at an hourly wage. Successful College Interns will be given a high level of consideration when applying for future career opportunities with Marriott Vacations Worldwide. JOB SUMMARYParticipants will be expected to learn and preform the job duties of the position(s) within their assigned department. For example, in a Marketing Internship the participant may be expected to learn and master the role of a non-commissioned marketing associate in addition to opportunities to learn aspects of the commission-based roles, sales department, and other areas.
Interns may also be involved in department projects. Participants will also learn components of what drives a successful Marketing and Sales operation on site and will have opportunities to contribute to these important matters. Interns will be introduced to and have the opportunity to demonstrate the company's values and core beliefs. JOB REQUIREMENTSThis is an in-person internship.
Housing assistance and relocation are NOT offered. Education Candidate should be pursuing a college degree. It is preferred that the candidate is actively pursuing a degree in Hospitality, Marketing, Sales or Business. Candidates who have an undecided major may also be considered. Experience Prior Hospitality or Sales experience preferred. Past Interns who are interested in completing an additional internship will be considered first. Previous performance rating will be taken into consideration. Standards of Dress & Grooming All interns must maintain a neat, clean and well-groomed appearance per Marriott Vacations Worldwide Corporation Policy Marketing and Sales Standards of Appearance.
All interns for whom a uniform has been provided must wear the appropriate uniform. Uniforms must be neat and clean at all times. Alterations to uniforms are allowed only if prior approval has been obtained from a supervisor/manager. Missing buttons should be replaced and tears or holes repaired before the uniform is worn. Non-uniformed interns should dress with good business taste and in clothing appropriate to their jobs. Good business taste does not include blue jeans, shorts, spandex pants, tank tops, midriffs, halter tops, or other generally recognized casual sportswear.
Dress or skirt length should be no shorter than four inches above the knee. All interns must wear proper undergarments. Corporate office interns must adhere to policy EMP-20 Corporate Office Business Dress Guidelines. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
SUMMARY Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals.
Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Enter and retrieve
information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.
Document and communicate all guest requests/complaints to appropriate personnel. CORE WORK ACTIVITIES Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals,
and listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays.
We are committed to providing associates with affordable health and life benefits plans including but not limited to: Medical (FSA available) Dental Vision Paid Time Off Marriott Hotel Discount Tuition Reimbursement 401K Retirement Saving Life Insurance & Short and Long Term Disability Employee Assistance Program / Smoking Cessation Program Benefits for Part time, seasonal or temp positions may vary. Please connect with your recruiter for additional details. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
the nature and purpose of the position) Position works with Information Technology (IT), Corporate, Resort Operations, Contact Centers, and Marketing and Sales to provide daily support and tactical support of site technology projects, department initiatives, and division-wide IT projects.
The position is responsible for day-to-day support, management & execution of assigned technology projects, and achieving project goals while following IT processes. This position serves as a liaison between IT and the on-site business operations for Corporate, Resort Operations, Contact Centers, and Marketing and Sales teams. This position is responsible for managing the daily efforts of supporting
and installing computer and printing endpoints, end-user business technology applications, and miscellaneous equipment and peripherals for MVW IT customers. This position has the overall responsibility for ensuring that desktop solutions provided to a user are functioning correctly at their installed point.
This position is required to work closely with all business management teams while developing and maintaining effective relationships. This position works within established SLAs with IT. This position provides direction and guidance to customers regarding their current and future computing resources and service needs. This position is responsible for identifying, resolving, and documenting
software and hardware failures reported by MVW users or the IT Service Desk.
This position acts as liaison/consultant to corporate offices, contact centers, resort, and sales galleries with regards to 3rd party vendors (Point of Sale, Property Management Systems, Guest Wi-Fi, Security and Key Systems, EMS, Boarding Pass kiosks, Reader boards/Displays) for projects and support. Responsible for leading installation resource teams for Field Services, Network Engineering, Voice Engineering, and Site Deployment infrastructure-related projects ranging in complexity to ensure activities are completed within budget and on schedule. Responsible for financial aspects covering multiple areas to include projects, departmental, site inquiries regarding providing estimates for projects, budget tracking, and managing expectations of those estimates.
This position is responsible for the business areas assigned (Corporate, Resort, Contact Center, Marketing, and Sales) and may be required to assist with other assignments or business areas as needed. This position has accountability for all hardware, software, and communications support for an assigned area. Coordinate technology installations, troubleshooting, and technology maintenance efforts with various technology vendors.
Provides leadership in daily support needs. Provides 2nd level support and establishes/participates in coverage for support of systems. Has working knowledge of the technology equipment and processes. Specific Expected Contributions (including duties and responsibilities)▪ Shift work and travel may be required▪ Ability to use a personal smart cell phone for communication, during and outside of regular workhours. ▪ Ability to physically operate in a fast-paced environment. ▪ Must be able to work " on-call" in a 24x7 environment. ▪ Provides leadership for Tier-2 support of computer and printing endpoints and miscellaneousequipment and peripherals.
▪ Ability to follow procedures accurately and consistently. ▪ Completion of required documentation within the specified timeframe for asset tracking and billingpurposes. ▪ Adapts and positively reacts to changes within the work environment. ▪ Promotes continuous improvement standards as related to the work environment▪ Ability to guide the customer into the IT process to achieve their needs and manage userexpectations. ▪ Ability to work as a team member or leader at times in resolving issues. ▪ Oversee the installation of operating systems (desktop images) and application system software; test software functionality, including interfaces to other property equipment and communicationsbetween property and corporate equipment; test all telecommunications links and equipment asrequired.
▪ Assist local vendor representatives and other members of the installation team with installations. ▪ Provide the interface between the local vendor representative and management staff whileworking at an MVW resort site, corporate office, marketing, and sales gallery or contact center. ▪ Appropriately respond to and resolve system installation problems as they occur and followestablished procedures for problem escalation and follow-up.
▪ Responsible for financial work estimates for projects and departments, budget tracking, andmanaging expectations of those estimates▪ Provide individual guidance with primary navigation through Windows OS and MVW applications. ▪ Appropriately respond to and resolve system problems related to system and software operatingprocedures while on property. ▪ Completion of required documentation within the specified timeframe for asset and problemtracking purposes. ▪ Communicates to change management, site phases, and new development enhancements▪ Provides status updates and comments to the project owner(s), management, and teamparticipants.
▪ Must be a self-starter, well organized, and detail oriented. ▪ Excellent customer service skills. ▪ Excellent communication skills and mature judgment. ▪ Position requires the ability to work effectively with others (team player). ▪ Ability to work under pressure and manage multiple priorities. ▪ Intermediate network cabling/wiring knowledge and abilities. ▪ Ability to frequently lift equipment that can range up to 30lbs. ▪ Ability to perform physical activities such as bending, kneeling, crawling, and squatting multipletimes daily, and standing for extended periods.
▪ Special projects as assigned by Support Manager or Director. Specific Candidate Profile (the education, experience, skills, and attributes that are important for this position) Education ▪ Requires BS/BA degree in a technical field or equivalent technical training and on-the-job experience Experience ▪ 3-4 years' work experience in technical customer service support or having equivalent kind of skills experience ▪ Customer Service▪ Technical Problem-Solving Skills▪ Current versions of Microsoft Office and Windows Technical Support▪ Installation of Desktop Hardware/Software and Peripherals▪ Desktop Troubleshooting Skills▪ Video and Audio Web Conference Support▪ Wireless Communication Support▪ Intermediate Telephony Knowledge and Support ▪ Intermediate VOIP knowledge and support We are committed to providing associates with affordable health and life benefits plans including but not limited to: Medical (FSA available) Dental Vision Paid Time Off Marriott Hotel Discount Tuition Reimbursement 401K Retirement Saving Life Insurance & Short and Long Term Disability Employee Assistance Program / Smoking Cessation Program Benefits for Part time, seasonal or temp positions may vary.
Please connect with your recruiter for additional details. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
SUMMARY Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Marriott Vacations Worldwide might be the place for you!
You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates. As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures,
and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest. CORE WORK ACTIVITIES Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors. We are committed to providing associates with affordable health and life benefits plans including but not limited to: Medical (FSA available) Dental Vision Paid Time Off Marriott Hotel Discount Tuition Reimbursement 401K Retirement Saving Life Insurance & Short and Long Term Disability Employee Assistance Program / Smoking Cessation Program Benefits for Part time, seasonal or temp positions may vary.
Please connect with your recruiter for additional details. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
